I called last night, they called me at 8 am the next morning and had it fixed before 10 am. I…read moreappreciate their professionalism and sensitivity to my situation. good job guys!

I got stood up by another company and was in a pickle. I called Thursday afternoon, frantic! They…read morehad me taken care of before lunchtime on Friday. Fast! Friendly! Affordable!

We're disappointed in this Co. They were called out twice; however, did not finish the job both…read moretimes. We had to call another co. to come out and finish.

This business was extremely helpful when my water heater died. Jenna made the necessary calls to…read morethe workmen and Clay did a great job to get me a same day change out. Really professional outfit.

DO NOT call these guys to fix a clogged drain. I had them come out for a clog in my main drain…read morecoming out of my house. I knew where the leak was because I attempted to fix it myself before I ever called anyone. The first day they came out with just a snake, no hydro cleaning or camera (even though they specifically list that they have a camera on their website) and after they "fixed it" after snaking it twice, digging a large hole in my yard that they did not need to do, the leak came back that night even worse and backed up into the whole house. They came back a second time the next day, with the exact same snake, and did the exact same thing and must have barely broke through enough for it to drain for a couple days because that is all it took and the backup started again. Just call Ponchos.

Great prompt service. Highly recommend. Friendly and knew what they were doing. Came right out in…read morean emergency.

Anthony and Trent did an amazing job!!! Very helpful and…read moresuper funny as well,very willing to get down to the bottom of the problem

Would give them zero stars if I could. Called their office and asked if they charge for estimates,…read morethe lady at office said when plumbers show up they would tell me if their was an estimate fee. I explained I dont want anyone to come out if there is an estimate fee. Later that day got a call from the plumbers saying they were in the area and they were coming by if I was home. So I said sure. They showed uo, didnt mention anything about a esrimate fee and started looking at my new build issues from the previous plumber who didnt finish. They threw out a verbal $14,000, could be more and I said I will contact them if I decide to hire them because had 3 more companies looking at issue. They left and I hired someone else that was about $6000 cheaper. Few weeks later I received a bill for $225 for estimate. I called them and explained No one ever mentioned they charged a fee for estimate, even when I specifically asked the question to the office worker on initial call and told them not to come out if they charged a fee. They said it didnt matter, I am to pay for their time spent providing me an estimate. Very unprofessional service and not trustworthy!

I contacted Jason at Gibson's Plumbing about replacing a septic tank in a tight area. Jason was…read moreknowledgeable, informative and courteous. After discussing and agreeing on options, he and his team went right to work after locates were done. He completed the job in one day (and a very cold day at that). The work was excellent, the cost competitive and very reasonable. I highly recommend Gibson's Plumbing and Mechanical for all your needs. Amazing job, guys! Thank you!

I wish I could leave NO STARS. My mother contacted Gibson Plumbing to install two vanities in her…read morehome and the jobs seemed to be done well enough. But once she used one of the vanities and discovered the drain leaked into the vanity interior, she contacted them immediately. It's been almost a MONTH and they still have not come out to finish what they started. My mother (73) and her mother/my grandmother (102) are home all day long and Gibson claims they have come out multiple times and no one was home. Not possible! Neither my mother nor grandmother are in the condition to be fixing what the plumber should have done right the first time. I wish my mother knew how to use Yelp and had seen that Gibson had a 1-star rating. I would have advised them NOT to contact Gibson. DO NOT CONTACT THESE PLUMBERS TO GET ANYTHING DONE. They will not take responsibility for the work they do and they will leave you high and...well, WET. They don't back up their work and they seem very annoyed that they have to make the trip out. Horrible customer service and work.

Hired them to do the plumbing in a tiny Home ie Septic fixtures pretty much everything. After doing…read morethe rough in they were called back to finish the job (septic and Fixtures). when they came back and did a walk thew to see what needed to be done they left without saying anything (assumed to get parts) They never came back never called Would not answer texts. Pretty much just walk off the job with no explanation. Will not be using this company again and would highly suggest anyone looking for a plumber bypass this company. VERY Unprofessional.

I agree the price would have been fine if you would have…read more installed a quality water heater as I requested! The Richmond water heater you installed was their LOWEST quality water heater they offer. Again, I requested and expected a good quality W.H. AS of today, this W.H. can be purchased loacally for $430.00!