The doctor was great. Front staff, not very welcoming. Front door locked. You must wear a mask…read more Ok, I get it. But the interaction with them was not at all friendly. No customer service skills.

I was in from out of town and needed a pair of lenses last minute and Jordan was extremely helpful…read moreand knowledgeable. She really went out of her way to help me in a pinch. Fantastic service!

Family eye Care of Woodstock Illinois (same owner, same business) charged a contact fitting fee…read morethat should not have been assessed. At that time I raised an objection, because I had never paid that fee in five years with the same insurance carrier. They now fully admit the mistake, but are offering no remediation. They advised me to call my insurance carrier. This is not their problem to fix, it is the optometrist's office. I have made now, three attempts to rectify this. Once while present, twice via phone. They are refusing to refund the cost that they fully admit we should never have been charged. Comically they suggested that I should have known that we shouldn't be charged that fee. I responded that I did know that, that's why I objected in the office, when it was presented. Once the circular reasoning starts, there is no point in continuing a conversation. Keep your money. I hope not having returning customers is worth it to you.

This is my 2nd year going to Family Eye Care. From the front desk to the doctors, I have had a…read morewonderful experience. Finally have an eye Dr. to get it right. Thorough exam, courteous service. Highly recommend!!!

The 45+ min wait time for the doctor to COME INTO the room is ridiculous. The parking lot was…read morepractically empty and no one was in the waiting room. WHAT is she DOING. I HAVE GO GET BACK TO WORK. And then, she makes you repeat everything you told the nurse, gives you baseline answers (in a monotone and dead inside way), then tells you to leave. Waste of time and money.

What happened to you? I was a customer for years and could…read morenot say enough good things about Aurora Health Center. Since the Pandemic hit they are a shadow of their former self. I will be looking for another provider. From billing issues to missed preapprovals, that is if you are even lucky enough that they agree to see you. Scheduling takes forever; if you are canceled, they used to reschedule you unprompted, now you need to chase after them. Sorry, but I have a full time job and I need my provider to be a bit more on their toes. We all need to be more cautious during a pandemic, I know, however stop hiding and start taking care of your patients again like you used to.