I just can't seem to catch a break at this place. Its one thing after another that goes wrong. I can officially say, i will not be returning to the salon.
Went a few months ago to get my hair colored. I have dark brown/med brown hair and said i wanted to go light brown. After my hair being stripped, and toned, i left with orange hair. I called and asked to have them fix it. They agree.However, i couldnt have it fixed for another two days b/c the girl who did (ruined) my hair wasnt in until then. I went back after working two 12 hour shifts at work (humiliated and getting strange looks) only to have her re-tone my hair and it still looked orange/with a little brown in it. YUCK. I had to go home and use a box color to fix it.
Thank God i emailed them to inform them of my experiance and they refunded me my whole payment. .... i left the tip included.
Sooo.. i thought i should give them another chance... not with hair though.
My Mom and I went in for a girls spa day. I should have known better. My mom had an appointment for a pedicure and i was going to do a light chem peel.
I laid down on the table in the back spa room and informed the clinician that i had been in the sun 11 days ago. She took one look at my skin and said she wouldnt recommend me getting the chem peel. I understood (but was a little bummed) so i went back out to the receptionist desk and grabbed their spa menu to see if i could find something else done while i was there. I asked if i could get a massage, they said no one was there from the massage dept. that day. Okay... So then i said how about a hot stone foot massage. I figured i could sit with my mom at the pedicure station and chit chat with her. They said the stones were not hot and no one was there to do the foot massage either. Okay... They offered a pedi but i had just had one, they offered a facial but i didn't need one. Thats fine....
So i sat with my Mom, got nothing done ( i really tried to spend my $$$ there but it seemed they didn't want it)
My Mom and I left and headed over to the Abbey to get cocktails to unwind after our strange experience at Clear Waters...
I had a gift cert of $50 to use and i had driven 1hr and 30 min to get to LG and didn't want to go home with out using this gift card or a spa service. So i called back and made an appointment for the next day to get a hot stone massage.
I went today and it was THE WORST massage i have ever had. I actually wanted to get up in the middle of it and leave. It was like my brother gave me a massage today (can you imagine). It sucked. The pace was bad, the pressure was slim to none, the massage its self was barely there. The stones were just skidded around my body with some oil or lotion and that was about it...ahhhhhhhhh so frustrating.
To sum it up. With having received orange hair and an over priced lotion job from someone who seemed to be a novice, i will not be returning there. Neither will my Mom.
Also, as a side note. They have charged me the wrong price on services and i had to speak up. Then they make you feel like an a@# for saying something when in fact it is their fault. So check your bill before leaving or as you are paying, read more