Made an appointment, provided insurance card and ID at the time of the appointment. Advanced…read moreDermatology & Cosmetic Surgery 11021 Spring Hill Drive, 34608. On the day of the appointment I was seen by Terri Beck PA-C and another employee who was not named in my medical records, among other missing information. Specific reason for visit, 2 lesions biopsied and 1 spot removed. I was told today's visit would be close to 600.00......my response why? "Your insurance company states your deductible has not been met." I'm not understanding this as I have a 1000 dollar deductible and 2000 yearly max, in which my employer provides a 500.00 medical card that pays toward the deductible. Leaving me responsible for 500 of the deductible. I have a great team of Dr's that I have been seeing regular since April, running massive needed blood test and scans. Otherwords my deductible has been met and I'm very close to reaching my yearly max. I allowed Terri Beck to preform the one biopsy, which came back as Basal Cell Carcinoma, my insurance company received two claims for lab test, yet my medical records indicate only one lab result. I personal paid out close to 200.00 at the end of the office visit. I did not have the funds available to have the medical care needed. While In fact if the proper authorization was done with my insurance company, I would of have received the medical care I was in need of, the practice would have received their portion from the insurance company, and they would be a part of my excellent team of doctors. Due to incompetency at Advanced Dermatology and Cosmetic Surgery, I will be seeking treatment elsewhere. I advise everyone else to do the same. My medical records are not complete nor accurate, which will be reported. I have found several discrepancies. I was charged close to 200.00 the day of the visit and my responsibility is as shown: Lab Test: Tissue Date(s) of Service 7/17/2018 Amount Billed $132.00 Copay$0.00 Deductible $0.00 Coinsurance $7.09 Amount Paid by Your Health Plan$63.87 Your Responsibility $7.09 Service/Product Lab Test: Tissue Date(s) of Service 7/17/2018 Amount Billed $70.00 Copay $0.00 Deductible $0.00 Coinsurance $4.08 Amount Paid by Your Health Plan $36.78 Your Responsibility $4.08 Now I have to fight them for my money, all I owe is 11.17, and paid them close to 200.00. Worse than that is they could of done all 3 procedures and I would of paid them my portion the day of the visit, and all would be well. Why should a patient have to go through such nonsense? I was upset the day I found they charged me and double dipped my insurance company, first call was to my Insurance company. I needed the biopsy results to seek treatment, so I waited until my results were ready and then I let them know what a horrific experience this was and how they lost a patient that has awesome insurance. At one point, on of the workers behind the desk, demanded that I calm down and threatening to call the "police". Mind you this was at closing time on Friday and there were no patience in the waiting room. I had to inform her that is this county we have a awesome Sheriff's Dept. and please make that call so we can get this Insurance Fraud you committed reported. Her jaw dropped and she stood there silently. The Dr was there, speechless, probably wondering why did my staff lose me a few hundreds dollars for an hour visit.

I have followed Terri since I have moved to Florida years ago. She has always been professional,…read morecaring, and takes the time to thoroughly explain things. I highly recommend her to anyone who has a dermatology issue!

I had my hair done by Zoe and she did a great job and super friendly, got exactly what I asked for!!read more

Today I went into buy my shampoo products. I got them go to the register. A cashier named Donny…read morewaited on me. He was so awesome! He made sure I knew about a coupon and that I used it ( it was on my ulta app on my phone ). He also made sure I received my free gift ! A full size bottle of a hair product!! He made my day. I not only saved money but a free gift. He has wonderful customer service. I will look for him to wait on me each and every time!!

UPDATE to my earlier review:…read more Thousands of more stars to Dr. Merrill and her staff. Today my new front teeth (front bridge) were ready. Amazing work. Dental labs are instrumental to a good dental practice and I can see the commitment here to customer satisfaction. Beautiful work. I am so pleased. Never have I experienced a bridge be faultless first-time in. Just perfection!! First time in my life I get excited for my dental visits and to see everyone. Such a great atmosphere every single time I am there and everyone .. and I mean every single person on staff .. greets you with a smile and makes you feel so welcome and comfortable. THANK YOU, Dr. Merrill, June, Patti, Allison, Marah. I just do not have enough accolades and praises for Dr. Merrill and her practice. BEST there is !! ======================================================== Phenomenal experience!! SO HIGHLY RECOMMEND. We moved to Florida a couple of years ago and unfortunately, have not had good dental experiences thus far. A friend recommended me to Dr. Merrill and I could not be happier. The office staff is welcoming and comforting. Everyone I met made me smile. Thank you to Patti, Allison, Rosie, and June As for Dr. Merrill, so caring, knowledgeable, and easy to open up to. She is a true top-of-the-line professional. What a joy to have met her and her wonderful staff. I am now a forever patient, my husband included. I just know we are in great hands and am so thankful I finally found a dentist whom I can trust. In addition, the office décor makes you feel so welcome and comfy when you first walk in. The fish tank is so relaxing to watch. What interested me the most was that from my examination room, there was a large window with a small alcove of mature plants, bird, and squirrel feeders, who were happy to eat those nuts as I sat in my chair. What a peaceful thing to watch. That alone shows their kindness, to animals as well Just an overall wonderful afternoon at Dr. Merrill's office.

Type of Care, quality of care and office experience, has been extremely frustrating, and…read moredisappointing. The price for the repair repairs keeps changing. Some of the staff is exceptional. Others were rude and dismissive of my concerns. I was quoted $7000 out-of-pocket for three bridges.. then when I said I wasn't going to do all three just the front bridge. The price jumped to $8000. and they bill my insurance company for a deep cleaning that i had not even scheduled yet.

Bad first... My husband dropped off a prescription for our dog. They said it would be ready for…read morepickup by the time I drove past on my way home from work THREE HOURS later. When I stopped there, they said it "wasn't quite ready yet". We came the next day to pick it up. Truly all they had to do is put the sticker on a box!!! Crazy stupid!! The good... the girl working the pickup window when picked up on Saturday morning saw it was for our dog and went and found a discount she could apply so it wasn't as expensive. So nice of her!!! Walgreens had gotten ridiculous. May be time to find a different pharmacy.

What a joke. 3 hours to not have a scrip ready when I am shown the container in the pharmacy…read moreassistants hand. And assured it would be ready 6pm. " Not quite ready." Wow! Walgreens has gone down hill, maybe it's too big of a corporation. Management trickles down from the top. Cistern's service "2".