I have used this Twin States for many years and they always been the best!! Helpful friendly…read morepeople!!!

This is a very large, open, bright store..the staff was very helpful and friendly. I used to shop…read moreat Ulta in Nashville all the time and my daughter and I was very pleased to find this gem in the River Valley Mall in Lancaster, Ohio. She ended up dropping a good chunk of change here, almost a $100, me I was wish shopping. It is not a payday weekend for me, I was just mainly her shopping partner today. She loves this store and whenever I need to get her a gift, an Ulta Gift Card is the winner. I LOVE THE PERFUME SECTION IN THE STORE,,MY WEAKNESS. I AM NOT A BIG MAKEUP PERSON LIKE MY DAUGHTER. She loves makeup and loves doing makeovers on herself and friends. The staff here was very helpful in assisting her to find a palette of eyeshadow she was searching for. I highly recommend this store. Clean, helpful and friendly, the key to good customer service and return customer shopping

The store never has things in the right place and Sydney, the cashier, apparently doesn't like…read morecustomers very much. She was rude, bad at her job and obviously doesn't care about doing things correctly. I would recommend going anywhere else but here. If you do happen to be unlucky enough to find yourself here though, don't end up going to check out with Sydney. You will not be happy with the experience. I had such a bad experience I had to come download this app to leave this review. 1 star is too many stars, but unfortunately I don't have a lower option.

Vienna, Wv location-First visit. Mother/daughter day & got treated very rudely by cashiers. They…read morewere rude to other shoppers as well. Older women with very little knowledge of products. Never smiled & treated customers like a bother. Contacted corporate with no results. Refused to let 7yr old use restroom so had to leave. WILL NEVER RETURN AT THIS location. Save time & order online!! Have good products but desperately needs trained, friendly staff!

From the owner: Sally Beauty at 704 Grand Central Ave in Vienna, WV is your go-to for thousands of salon quality…read moreproducts at budget friendly prices, including the best in hair care, hair color, accessories, styling tools, cosmetics, nail care, and salon equipment. You'll have everything you need to inspire pro results at home. With nearly 3,000 stores across the U.S., Puerto Rico, and Canada, we carry top brands like Clairol, L'Oréal, Wella, and Chi. Need help with hair color? Our free Licensed Colorist OnDemand service connects you with expert colorists for personalized product recommendations and easy to follow guidance. All products are backed by our Love It or Return It Guarantee. Unleash your PROtential, only at Sally!

Most of the time I'm visiting this store just to return products. There is such low inventory here…read morethat I have no choice but to buy it online. And I'm not talking about things this location doesn't happen to carry. It's the stuff they do stock - either missing testers or missing products. This lack of adequate stock spans multiple brands & types of products from lipstick to concealer to brushes. I'm not talking about the newest products that sell out quickly either, just typical stuff. Without fail, every time I find something I'd like to test, either the tester is there, but there's no inventory, or vice versa (which at least can be fixed immediately). Often, if it's a shade match that's needed, they don't have the full range available to work with. So, I get it online & have to haul what didn't work out back to the store. I almost dread browsing or finding something online I'd like to go in & test because it's such a let down when there's just tons of empty space where products should be. Plus I'm almost sure to have another errand to run in the future when my online order arrives & I need to return it. I'd love some mileage compensation. And adding insult to injury - if they refund to a gift card, you can only use it in store - if only I could...but the shelves are bare! Having said all that, the staff have always been wonderful. They've made good-great recommendations, are attentive, & most of all they tolerate my multiple, massive returns nicely. A little immature at times & occasionally have technical issues when processing the returns, but still, bravo to them for not running away when they see me coming. I'm always grateful for their patience & kindness. It is a decent consolation for the frustration that comes with the persistent lack of inventory, buy it online, return it loop.

Visited the store on a slow thursday, 8/29. Cashier was literally texting on her phone while…read morecompleting the transaction.. she was cursing over her mic during the transaction and failed to even greet us at the counter. My 9 year old sister accidentally had testers in her basket and she rudely snapped at her to put them back. Would never visit this store again.