This pharmacy is so slow every single time, save yourself the headache and use cvs or a better rated location.

Went to pick up prescription and noticed both cars in front of me not having a good interaction with drive thru pharmacy teller. Once it was my turn, I thought maybe the customers were rude for no reason but no...understood why customers were upset right away. Teller was not helpful at all, very sarcastic as to the status of my prescription. When asked if he thought it would be ready before they closed his words "um maybe it will maybe it won't". I hope they can do better in the future had to take my prescription to CVS instead. read more

If we could do no stars ..... Dropped a simple prediction off at 9an. (The 1st at 9am )customer of the day in drive thru. Was told 1.5 hours !! Well it's 640pm and still nothing . The hours SUCK !!!! Closed on Sunday close early every night . This used to be a good place but not not. Will be going somewhere different At times they will close due to staffing..PEOPLE DEPEND ON YOU WALGREENS shame on yall. read more

Summary: Customer service is poor. They won't answer the phone and when they do, they put you on hold and disconnect. I had a question that could not be answered with the automatic machine and had to call 3 times, waiting for at least 5-10 minutes each time. Once I reached someone, the lady on the phone was rude and did everything to get me off the phone and did not answer my question. Picking up my prescription was fine. 3/5 read more

Worse place ever , drive threw is the worse they let people sit in the drive thru for 30 minutes and hold up the line and inside has lines that are rediculous !!'n run from this lot read more

worse pharmacy ever!!! we were waiting in line for 2 hours just to tell me that the medicine wasn't ready, when i went back it was another 2 hours in line just to pick up the medicine.. HORRIBLE SERVICE!!!! read more

I had one of the worst experiences here trying to pick up my money. 2 Hispanic women working on the same shift, a manager plus an employee they gave me 150 dollars in one dollar bills just because they had a disgusting attitude since I got there. They caused trouble to 2+ clients being unable to solve simple problems. I hope the store teach them how to fix their attitude and their faces too! read more

The "Delta" Pharmacist at this location was very nice to my husband and I. No i didn't get her name that's why I called her The DELTA but know her customer service is phenomenal! read more

This Walgreens pharmacy is horrible and very slow I dropped my prescription off on a Thursday they said they will give me a call when it's done no call so I went the next day to pick it up and come to find out they never wrote it up so once again they told me to come back in hour came back after a hour l,had a poster put up saying they had to close early do to short staff went with out my meds for two days read more

This Pharmacy has got to be the worst I have ever seen. Please don't trust your medicine with them. Every one in line had issues with there meds being incorrect including my self. read more

Bad customer service 1st they never received call if they received call put on hold and disconnected. Very rude

worst Walgreens pharmacy ever there is 4 woman in the back who hide from customers including the pharmacist you will be waiting in line or in the drivethrough for over 30 minutes with no acknowledgement even if the lady is standing in front of the window. Walgreens needs to hire better employees that aren't lazy and incompetent. read more

I would give this Walgreens 5 stars if it weren't for the male pharmacist (Michael P). I feel like I should take away more stars when I think of this person's behavior but that would not be fair for the rest of its employees. We moved to this area March 2019 and the very first time I stepped foot here was due to my 2 year old getting extremely sick. After leaving my pediatrician's office I made my way directly to the pharmacy to make sure I got her medicine as promptly as possible. There was one customer at the counter, talking to Michael P. I sat holding my baby girl full of worry and exhaustion for a couple of minutes before she started to jolt and vomit. I had no time to run to the restroom. I didn't even know where it was located since it was my first time there. Michael P, and everyone else somewhat close to the pharmacy checkout counter saw it all happening - I was directly in-front of him, probably 4, 5 feet away. He looked straight into my eyes twice. Both times cruelly with disgust and disapproval. Never asking if I needed help, if my daughter was ok, or even just to hand me some paper towels. Nothing. He finished his conversation, made a 45 degree turn back to a computer, and acted like he never saw a thing. The man that he was talking to came to me after their conversation quickly asking if I needed help and walked away. The pharmacy tech rushed to assist as soon as she noticed - several minutes after my baby started throwing up, after Michael P was already on his computer completely ignoring me. He could have at least told someone else to help me if he didn't want to bother himself with my situation. I was tempted to sarcastically thank him for being such a professional, ethical medical professional but I was already fighting back tears caused by the overwhelm of emotions- worry, fear, helplessness, exhaustion, embarrassment. I wish I could say this was the only time I had to be in the presence of this ogre but since I have made this my go-to pharmacy I have crossed paths with him several other times. His attitude is always the same - smug, narcissist, unprofessional, glares of disgust, annoyance, disrespectful, grumpy, evasive. This "man" must hate his job or maybe even his life because he takes it out on everyone around him every second of his day. He absolutely should not be in the medical field or any customer facing position. There is also a wonderful, extremely helpful, older black woman there that has made it worth returning. She is also a pharmacist and always has a welcoming smile, is attentive to any questions or concerns one may have. She is caring, loving, professional, and wholehearted. I feel horrible for not knowing her name. The front end of the store always has helpful, welcoming employees. David goes above and beyond. read more

Walgreen's just provides a lousy customer experience. 9 weeks ago my doctor prescribed a medical device. Walgreen's told me it would be ready in about 2 weeks. I checked back then and was told it would be ready in about 2 days. I checked back in 2 days and was told it would be ready in 2 days. I checked again in 2 days and was told it would be ready in 2 days. This went on for roughly 7 more weeks. Today I checked with the product manufacturer directly to see if maybe there was a shortage and they assured me I should be able to get the product in no more than a couple weeks. I had one last prescription for a regular medication I had to pick up with them. I show up to find a sign that says "We're closed for lunch each day at the times posted in the drive thru window." There were traffic cones in front of the two drive thru lanes so I couldn't get to the window to see the times. It was 1:05pm. I sat in my car for half an hour waiting for them to remove the cones and resume. After waiting 45 minutes I went inside and found out lunch was from 1:30-2pm. I went outside to the drive thru window and the poorly written hand scrawled note said, "Drive thru drawer is broken. Please come inside for service." If they had not put the cone up in front of that window I would have been able to actually read that sign. OR they could have printed a bigger sign so people could actually read it. Oh well, when I waited inside, I looked around. When I go to a pharmacy to pick up medications, I want it to look and feel like a hospital. I want it to be clean and well maintained. This pharmacy had none of that. There was a LOT of paint chipped off the door. Their COVID signs were all scratched and dirty. There was an unpatched hole in the wall. Many of the places where people put their hands were filthy. There were many things scattered on the floor that should have been swept up. One of their free-standing signs was broken and had to lean on a box. There was a water stain on the ceiling. The bottom line is that they just don't care. They showed up to re-open after lunch about 3 minutes late and then I had to wait another 3 minutes while they chatted. When they asked me if I wanted to enter my phone number for rewards points, I said "No, because this is my last visit in this pharmacy." They asked if my insurance was no longer supported by them. I said, "No. You just provide lousy service." If they really cared about providing good service they would have had their manager come talk to me to find out what the issues were. Instead I got someone mumbling to me with a heavy non-English accent. After asking her what she was saying a couple times, I just nodded my head and smiled. Walgreen's is by no means the only or worst company to provide lousy customer service. I find it more the norm anymore. I, for one, just won't put up with mediocre service. I'll fire 10 pharmacies until I find one that really wants my business and is willing to provide me great service to get it. I'll even pay MORE for outstanding customer service. read more

I called Friday to get my 5 month old sons seizure medication refilled and they told me they had to order it and it would be there Monday. So I go up to the store on Monday and they tell me that they still don't have it and my son needs this medication every night to make sure he doesn't have seizures and I can't get it early because my insurance won't let me and so I have to wait until he's basically out to get more. After they informed me that they didn't have his medication like they said they would I asked about the medication he has to take if he does have a seizure and she told me it's on back order and every time I have called about that medication they never seem to have it. Not to mention how long I have to wait to just talk to the pharmacist on the phone is just ridiculous I called at 1:00pm and was on hold until 1:30pm and then the operator said they are going on lunch and I will have to wait until they are back. For being a PHARMACY where people go to get the medication they absolutely need you would expect them to answer a whole lot faster than half an hour and to be stocked on medication that is crucial to some peoples daily lives. Being a new mother it is very irritating when I can't get my sons medication I even had to go an entire weekend without medication at all and scared out of my mind that my son would have a seizure and that should not happen. read more

The lady at the pharmacy in this location took the time out of her schedule to help me with some insurance confusion so my son could get his medication. The lady at CVS wasn't able to help me so I went to Walgreens. Another time I came, a lady helped me print out the perfect picture to use for my sons birthday invitations. The people at this Walgreens are just all around friendly and helpful every time. read more

Great pharmacist. I came to pick up something for a family member, and asked a few questions, and this pharmacist went ABOVE and BEYOND to answer my questions and point me in the right direction to give me even more assistance w/the things I had asked her about. I have never been to a pharmacy and had someone show so much genuine interest, concern, desire to help. Those are the type of employees that make a business. I'd go back there just for my experience w/her! read more

Nichole is the best worker at this Walgreens she knows me by name and is very personable. She understands diligence and importance of medicine. read more

This is the world's worst pharmacy and service ever. It makes my brain hurt. My grandfather keeps coming here because all his information is here and so I respect that. Otherwise I'd never set foot in this place ever. It's insane how slow the service is, how long prescriptions take, and how little effort is made across the board. Horrible!!! read more

This Walgreens is the WORST.....I have contacted their corporate office to no avail. They are painfully understaffed. It doesn't matter if you are trying to call them, go thru the drive thru or go inside, you will wait a very long time. People drive off because they have waited so long at the drive thru. I was on hold 20 minutes last night, then got disconnected, called back, waited another 10 min and finally hung up after waiting so long. We have been a customer of Walgreens for a long time in Matthews, NC which was a well oiled machine.......expecting the same great service when we moved to Spring TX in October, I have been shocked how the corporate office continues to under-staff this location!!!!!!!!!!!!! read more

The pharmacy techs here are very nice and are way less judgmental than the pharmacist . While attempting to fill a prescription here the pharmacist rudely stated my prescriptions were illegal due to not being hand written by doctor . Although my prescriptions were signed off by a doctor on the doctors letter head and contact information he refused to fill the prescription. I even went as far to call the doctors office in front of the pharmacist to prove they were not fake . He continued to state they were illegal and no one will except them. I immediately went to a second location after speaking with my doctor to verify and had my prescription filled in 35 min. The store is great only the pharmacist is rude and judgmental . read more

The pharmacy at this location is always slow and never has enough people working. My doctor called in a prescription hours before I came to pick it up and when I get here they haven't even bothered to check the messages and then they made me wait an additional 30 minutes! I'm switching my prescriptions to another pharmacy. read more