They diagnosed and fixed an issue with my 2020 Subaru WRX that two other shops couldn't figure out…read more They took the time to actually investigate the problem instead of running through a standard checklist and calling it quits. Their attention to detail and willingness to dig deeper made all the difference. I wish I could give more than five stars.

Took our church van when the AC went out on the way to camp. After spending $487, it was still…read moresweltering hot on the three hour ride home with fourteen teenagers. Took it to my shop at home and though Darrell's had replaced a part, they also had over filled the Freon. Kind of a rookie mistake if you ask me.

very unprofessional! my friend went to him about a problem she was having with her caliper on her…read morevehicle that he worked on last and mike was very rude and yelled and screamed causing the young lady to cry! she is a young girl who simply went in to talk to him about a issue she was having since he was the last to work on her car . she had her recipe and simply asked him to look at it.. i wouldnt send anyone to him! you can talk to people without being so ugly to the point of making a poor young lady cry!!

Let me start by saying I have a 2010 Toyota 4 Runner. Last year I took it to a local dealership…read morefor an oil change. When they handed the car back over to me, they noted that my front brake pads were getting dangerously thin and I should consider replacing them. They gave me a price of $395 dollars just to replace the two front brake pads. If I wanted to do all 4 it would cost $790 dollars plus another 120.00 to do a brake fluid flush.. so all together the dealership would have cost me $910 for all 4 brakes and a brake fluid flush. No way, so I took it to Mike at Brake Specialties. Dropped my vehicle off with Mike who called me later that day and told me that two of the brake pad's were still useable with maybe another 5 to 10 thousand miles left on them and the other 2 brake pads should be replaced now. I told him to just go ahead and replace all 4 brakes and I also wanted him to change my brake fluid. He called me later that day and said she was ready to go. Brake job was fantastic, no pulling to one side or the other, and she will stop on a dime now. As for cost, more than reasonable.. all 4 brakes and a brake fluid flush all for just under $498 bucks. Compare that to the dealerships charge of over $900 for the exact same job.. oh and by the way, the brake pads that Mike uses at Brake Specialties come with a lifetime warranty.. he said if I ever had to replace them again the cost would be 50 % of the original cost. Can't beat that.

Mike, the owner of the shop and the mechanic is an amazing person. We had been traveling for…read moreapproximately 1,000 miles pulling our trailer while overheating. The truck had been to three different GM dealerships (no local ones) and not one could find our problem. It only overheated when towing. He literally had it for one full day and was able to diagnose and repair our truck when no one els could. If you need repairs done right by a real mechanic go to him, he is no dealership technician. P.S. The price was better than I expected it to be. Take your vehicle to him, if he's busy and you can wait you won't be disappointed. He is worth it. I highly recommend him for any vehicle issues you might have. What a blessing!

Our truck has had an overheating problem while we tow our camper. We've had it checked out at 3…read moredifferent dealerships, and they all say there is nothing mechanically wrong with it. We brought it to Mike, and within a day he changed the radiator and thermostat, and now the truck runs beautifully. We were also pleasantly surprised with how reasonable his prices were. If we lived here in town, Mike would definitely be our go to mechanic.

They were quick and the price was fair. I needed help with a tire problem and was from out of town…read more Many tires stores take adavantage of that but they quickly changed the tire and at a very reasonable price for a new odd sized tire

Went there to get an alignment and wheels balanced. Guy comes back a while later says they couldn't…read moredo the alignment without doing lower ball joints, he had a $900 quote in hand of course. Gullible I am not so I took it to another shop, paid for an inspection and an alignment. Lo and behold, ball joints are perfectly fine. I'll let you come to your own conclusions on that one. Trying to scam an out of towner? Who knows. It's a no from me. 100% Do not recommend.

I had a nail and flat in my tire. I was in and out with in 30 minutes. They were professional and…read moreextremely helpful. I highly recommend going to them.

Do not bring ur car there or the manger will mess up car up he is all ways drinking on the job and…read morehe will just throw parts on your car and make u pay for it and if u pay with cash money he will put it in his pocket and he is very very very rude cussing in front of kids and females

Great auto shop with great people. Would recommend getting work done here. Quality oil changes.read more

They were so helpful and reasonably priced as well! The mechanics don't make you feel like a dummy…read morewhen you're clueless about cars and they don't screw you on your money lol.

Southern Chevrolet has permanently lost a loyal, long-standing customer -- and I am committed to…read moreensuring that every prospective customer understands precisely why. I am the owner of a 2021 Cadillac XT5, purchased brand new from another dealership. I made a deliberate, voluntary decision to bring my vehicle to Southern Chevrolet for every service appointment following that purchase. I was under no obligation to do so. That loyalty was a choice -- one that Southern Chevrolet has demonstrated it neither recognizes nor deserves. Over a week in advance, I contacted Southern Chevrolet directly by telephone -- not through an online portal, not through a third party -- and scheduled a service appointment for 8:00 AM. Due to the geographical distance between my residence in DeRidder and Southern Chevrolet in Alexandria, I arranged and paid for my vehicle to be towed to the location the evening prior, ensuring its arrival well before the scheduled appointment time. I then placed a follow-up call first thing that morning to confirm receipt of my vehicle and to verify that the appointment was properly noted. I was thorough. I was communicative. I was prepared. I want to be clear about something else: my Cadillac XT5 is my only vehicle. I was at home in DeRidder while my car sat at Southern Chevrolet in Alexandria. My husband, who was at work, had our only other vehicle. When my vehicle was ready, he would need to leave work, drive to DeRidder to pick me up, and then the two of us would make the ninety-minute drive to Alexandria together to retrieve my car. That is a significant undertaking that requires adequate advance notice. That is the only reason I called at nearly 2:00 PM. Not as an imposition. Not out of impatience. Out of necessity. What I was told during that call was nothing short of astounding. The service representative informed me that my vehicle had not yet been seen. Not delayed. Not in progress. Not seen. Six hours after an 8:00 AM appointment -- a vehicle that had been on Southern Chevrolet's lot since the previous evening -- and it had not been touched. It was also during this call that the representative informed me, for the very first time, that my 8:00 AM appointment was never actually an appointment. It was simply a place in line. Upon receiving no satisfactory resolution from the service representatives, I did precisely what any reasonable customer would do -- I requested to speak with the manager of the service department. That individual is Mike. Rather than offering a resolution or an apology, Mike chose to back up his representative's position -- reiterating that the 8:00 AM time is simply a place in line and that my vehicle could be serviced within twenty minutes or retained for two weeks. He then informed me that I was welcome to take my business elsewhere. The manager. Not a front-line representative. The individual in the position of authority, whose professional responsibility it is to advocate for customers and resolve legitimate concerns -- and he used his authority not to correct the situation, but to defend it. I followed every appropriate channel. I exercised patience. I escalated through the correct hierarchy. And the highest point of that chain responded with dismissal. I did not purchase my vehicle at Southern Chevrolet. I chose to service it there. There is a meaningful distinction between the two -- because choosing Southern Chevrolet required no incentive, no obligation, and no contractual commitment. It was trust, extended freely. And it was met with contempt. Consider this my formal response to Mike's suggestion. I will, without hesitation, be taking my business elsewhere -- and I will ensure that this experience is thoroughly and widely documented. We also asked to speak to the dealership manager Eric Irons and he wasn't much help. He stated the same policies that the rest of his team explained. My appointment wasn't an appointment, it's a time to get in line. But all the reminders I received made me feel like I had an appointment and not a "que spot in line". Please steer clear of this service department.

I really enjoyed here at southerland chevrolet,and being with ms.williams,she stood by me all the…read moreway through the process,,showed good hospitality like she knew me for years..thanks a lot,,we be coming back here for my chevy

Best mechanic, and staff in the area. I would definitely recommend him to anyone needing work done…read more I wouldn't trust another mechanic if I had to! Reasonable prices, great service and reliable!

Hands down,the best mechanic shop I have used! I was skeptical at first due to the price being less…read morethan half of what other shops quoted me but not anymore. The first time I used this place was after I called almost every other shop in this area. Reluctantly, I told myself just one more place. I am glad that I did.First there price for installing an A/C compressor was less than half the price than there competitors. Secondly, they promised they could have my truck done that day which was a Thursday and I called the Tuesday prior. Everyone else stated it would be at least a few days once I actually dropped off my vehicle. I thought that finding a honest and reliable mechanic was impossible but these guys restored my faith!Bringing my truck there in the morning for another repair and have the utmost confidence in these amazing people!!!!