Alisha, your review is powerful because it is detailed, factual, and focuses on the customer…read moreexperience rather than emotion alone. For a public review, I would tighten it slightly so readers can easily follow the timeline and understand the issue. I contacted Paradise Funeral Home because I wanted to make my own final arrangements in advance so my children would not have the burden of planning an out-of-state funeral while grieving. My mother is buried in Washington, North Carolina, and although there are no remaining burial plots available beside her, I wanted information regarding cremation and placement of an urn at the cemetery. I was also exploring similar arrangements for my cousin, for whom I am a caregiver. On May 1, I contacted Paradise Funeral Home and was advised by the receptionist that I would need to speak with the funeral director. On May 4, Omar returned my call, and we discussed my wishes. He explained that he would need to contact the cemetery to determine whether my desired urn placement would be permitted. I also agreed to send him a link to the urns I was considering after returning from vacation. Unfortunately, I was hospitalized shortly afterward and was unable to follow up until June. However, during that time I never received any information regarding the cemetery's rules or any update on my inquiry. On June 10, I texted Omar with my travel dates (June 17-20) and emailed him the urn information. I received no response. On June 12 and June 16, I called and texted again. His voicemail was full and unable to accept messages, and I received no response. On June 17, Omar replied to a text message and explained that he was out of town because of a death in the community. I expressed my condolences and informed him that I planned to visit the funeral home on June 18. On June 18, I texted that I was leaving my location and driving approximately 1 1/2 hours to Washington. Omar responded that they were out on a service but that we could still meet. I arrived at approximately 1:26 p.m. and found the office closed with no one available, including no receptionist. After waiting and visiting my mother's gravesite, I texted again at 3:44 p.m. I did not receive a response until 5:13 p.m., when I was informed they were heading to the cemetery. By that time, I had already decided to return to where I was staying. Omar apologized for the inconvenience. My disappointment is not that emergencies arose. I understand the nature of funeral service and recognize that unexpected circumstances happen. My disappointment is the lack of communication, follow-up, and planning. I never received the information I initially requested, my email was never acknowledged, and no alternative arrangements or next steps were offered. Even a call or email from another staff member would have been appreciated. Ironically, this experience highlighted exactly what I was trying to prevent for my children. During a time of grief, families need clear communication, responsiveness, and guidance. Afterward, I contacted Randolph Funeral Home, a funeral home my family has used for many years. Although it was a Saturday and their office was closed, their answering service took a detailed message. Within 15 minutes, I received a return call from a representative who provided suggestions, contact information, and a direct point of contact regarding my urn request. We have already scheduled a follow-up conversation. Based on my experience, I cannot recommend Paradise Funeral Home for pre-planning services. My experience was marked by poor communication, lack of follow-through, and missed opportunities to assist a prospective client. This version keeps the review professional, credible, and difficult to dismiss because it sticks closely to the facts and clearly explains why you chose another funeral home.

I wish I could give 10 stars!!! The entire staff there at Manson Mortuary, directed by Ms. Keisha…read moreManson, are some of the most compassionate and professional people a customer can do business with for their funeral planning needs. The staff went that extra mile to make sure my family and I were happy customers. Their facilities at Manson are super clean, led by Mr. Johnny Evans. The administrative assistant, Ms. Lee, displayed great customer service. All provided the utmost comfort to my family and I during the difficult process of losing my only parent. I cannot thank them enough. I have absolutely nothing but positive things to say about their caring staff. Thank you all for my great experience and support!

You did a wonderful job with Laura's services. The bulletin was beautiful and your loving care to…read morethe family meant more than words can say.

From the owner: We can offer traditional funeral services and cremations.That allows you to save money and receive…read morethe highest quality funeral service possible. We explain all the options that are available to you, then allow you to make your own decisions. Our experience and training allow us to help replace confusion with calm, doubts with certainty, and questions with answers.Our unique approach to funeral and memorial services allows families to celebrate the lives of their loved ones in a variety of different ways. We invite you to combine our services with your own ideas to create a memorable service for your loved one. With over 40 years of experience our goal is to offer each family we serve the most compassionate, caring, service without creating a financial burden during their time of need. As a result, we offer the most affordable funeral and cremation services in the area with the promise of quality, compassion and professionalism to every family we serve.

GOOD PEOPLE, DOING GOOD BUSINESS! I walked in to Rouse's office unannounced the day of my father's…read morepassing. Cliff was a sweetheart, very empathetic, & helpful. Raleigh was on top of the logistics, follow-up, and very kind. The younger guy with long hair seemed to have all the right answers. I appreciated the transparency in pricing, soft human touch, & simplicity. Rouse, thank you for taking care of my father!!! (Note: Prior to visiting Rouse, I stopped a different funeral home and the experience was night-and-day in comparison to Rouse. The other funeral home had zero empathy/ emotional intelligence, and they wanted to charge me 2x what Rouse charged.)

Linda was very helpful, very compassionate, and went above and beyond to take excellent care of our…read moreloved one. She was thorough and took care of everything to allow our family to grieve without worrying about the many particulars that had to be dealt with during this time. I am not local to Rouse, I'm in another state, so having to find a service was concerning but Linda quickly put those concerns to rest for me. I was truly blessed to have just picked this service from all the others as she was so attentive and sincere in her concerns. Thank you Linda and Rouse!

I have finally got up enough strength to write a post about Hertford County Undertakers in Winton,…read moreNC. Our son Benjamin Weiss was so sick with unknown Mental Health issues he took his own life on 1/14/2022 while home 1 Friday from school. Heart broken we chose a local funeral home in Suffolk, VA. Due to bad customer service, and an outrageous price of $12k we decided to move him to Hertford County Undertakers from the suggestion of our Pastor. When we met with Mrs. Cooper we were angry, and confused. Immediately our nerves were calmed, and were relieved with the price she quoted us. The final price was very reasonable. She never tried taking advantage of us like the other home. The staff was amazing to the receptionist, the driver, Mrs. Taylor and that perfect slideshow of my baby, the guys that dug his whole, the guy that made my baby look like himself, and Mrs. Mildred. After the service she's called to check on us which really made us happy. Last week we were shocked by this beautiful name plate that was on his grave. We are so thankful to Hertford County Undertakers for their perfect professional services. The Weiss Family thank you for your help.

I wish that I could have put 0 stars becauset hat is exactly what they deserve. I am greatly…read moredisturbed with the treatment that my family had received since stepping foot inside the funeral home all the way from New York City this past weekend. My grandmother requested that her brother's casket be fully opened. To hear Ms. Owen's say that my uncle is deteriorating and that the bottom half of his casket can not be opened due to his decomposition was mind blowing. The cops were called on my aunt by Ms. Owens. The officer escorted her off of the property all because she wrote a review on Facebook in regards to the treatment being received. Also a podium was requested to place the book for family and friends to sign in on. That was denied. The owner was contacted. Ms. Veronica took it upon herself to come out to the parking lot in a very nasty tone stating " Who Asked For Something To Write On? Where Do You want it at? My Aunt stated " You can Put It Over There! Ms. Veronica responded by stating "No You Go Put It Over There! She then proceeded to walk back inside of the funeral home. I walked over to where she left the podium and it was filthy and disgusting. The owner was contacted again. He arrived and tried his best to situate things but it was already a disaster. He promised that these two ladies would no longer be involved and would not be at the graveside funeral that was being held the next day. He lied. They were there the next day just as if nothing happened. My family was very distraught and does not recommend this funeral home for anyone to have their families home going service if these two ladies are still employed there.