Do not use Bellhop if you care about your belongings, because they certainly don't!…read more Using this service is like playing russian roulette with your moving team. The team I received was untrained, unprofessional, disrespectful of my possessions, stole an item, tried to get in a fight with one of my buildings maintenance workers and cost me thousands of dollars beyond the thousands I was paying for the move. Some people may get lucky and have a good experience. I did not. It took weeks to get a canned response to my damage claims with the end result being $0.60/pound on damaged items. What that means is a $400 payment on over $4K in damages. And the $100 item that was stolen (not damaged)... $2.00 reimbursement! Even when speaking to the moving company that was contracted, they admitted to every shortcoming, fired the employees that were involved, and stated I shouldn't be charged for this move. Going back to Bellhop, I received very little support and even less compensation. I'm sure they will say "this is a rare occurrence" and "they're sorry for the inconvenience," but this was more of a violation than an inconvenience with Bellhop being the only ones walking away happy. Don't risk it. Hire someone who cares, will stand behind their brand, and will probably even be cheaper. DON'T USE BELLHOP.

I cannot say enough, how negative the experience was with this company! First, I must say that the…read moreindividuals that actually did some of the moving were hard-working and kind! But the company totally messed up this entire thing! We had a long distance, move scheduled and significant things went wrong. The truck did not show up to pick up the furniture, When it finally did show up 14 hours late there had to be a whole new crew to pack and load the truck. They did not finish until after midnight! In the process of loading the truck there was significant damage to a door within the home we were moving out of. Also after having described in detail, all that was to be brought with the move the movers still left behind and exercise equipment. It was just one machine that could easily have been moved out of the unit by removing a bedroom door off of the hinges. They were refused to do so, and left the machine behind without any warning. The next issue was that the truck was still to arrive on time at its destination with all of our materials. It did not arrive until nine hours later than we were told. In the meantime, Work crew came and left because the truck was not there and did not return. Therefore, we had to unload the truck ourselves into our new home. Throughout the two days of the loading and unloading every phone call I had with the people at Bell hops help line would promise different things that never came true! If I could count the number of untruth that I was told Throughout those two days I don't know if I could count! Trying to make this right the company provided 15% of the cost of the move back to us! That no way will pay for the cost of shipping the exercise machine or for the frustration that we had!I did receive a payment for the damage to the door in the furniture which was satisfactory. Other than that, I would never use this company ever ever! As of now, I am waiting to hear back from a supervisor about the possibility of moving the machine that was left behind. If they end up shipping that to us or getting it to us in someway, then I will for sure post another review to amend my information here so everyone knows the true nature of the company.