Big box store, lots of selection but no-one comes around to help since they look short staffed. You…read morecan find good deals though if you spend the time to look around. I found great boots for my daughter and great shoes for myself during a sale day.

Shoe shopping, probably one of the most complex shopping experience I go through. One because…read morethere's hardly ever my size and two bc there's poor customer service. I've been a long time customer of The Shoe Company. This location in particular I feel deserves feedback for anyone thinking of shopping at ANY Shoe Company retail store. This location has a huge parking lot, just be careful bc plenty don't know how to drive in this area! Public Transit isn't but a few minutes away due to the bus "station" Staff varies there some are very helpful some are too shy. Their prices are reasonable considering the wide range of name brands they have. Sizing can be an issue, so don't contemplate for too long bc once you find a size and shoe you love/like you better grab them! They definitely don't have them on the shelf for too long. Now, here's a particular experience I just had. They didn't have the size I needed so we ordered it as it was available from their website. HOWEVER, the cashier did not mention why the shoe was discounted for ordering it than the price it had on the shelf but a size a couldn't use. We then placed the order. it was delivered to my house for free. Turns out the wrong size came in, apparently a stupid mistake bc I didn't realize nor did she... that the size was a half size too big. When it came in the mail.. we noticed it was too big of a shoe. I went back for an exchange. The exact same shoe. but, different size. They could not honor the price I got originally. and they also said its from the time I paid not when the shoe arrived.. so it was "too far back" do them to honor the sale price. I had to dish out an extra 50$. The weird thing is the cashier insisted to have the supervisors look at why the price from the new size IN STORE was a higher price... they went back and forth in discussion and literally said they will not honor the price I paid. Sigh... had I know all these little rules/ policies I would have paid closer attention to the order and not trust what the cashier was doing.

I had such a wonderful experience at the New Balance Factory Store at Toronto Premium Outlets, and…read moreI truly felt it deserved a special review. As someone with a disability and ongoing issues with my left foot, finding the right shoes is very important to me. After a year of recovery and therapy following a stroke, this was actually my first time going shopping again. My therapist recommended New Balance, and I'm so glad I followed that advice. From the moment I walked in, the team made me feel comfortable and supported. Tafair, who assisted me, was incredibly kind, patient, and knowledgeable. He spent over an hour with me, bringing different styles, explaining their features, and helping me find what would work best for my needs. At no point did I feel rushed or like I was asking too many questions--he was truly professional and caring. I also had the chance to speak with the supervisor, Imran, to share my appreciation. He spoke very highly of Tafair, and it was heartwarming to hear about his journey and goals. It made the experience even more meaningful. Kyram, Mac, and Denzel were also friendly, welcoming, and professional--they all contributed to such a positive atmosphere in the store. If I could describe this team in a fun way, I'd say they are like a flight crew: Captain Imran leading with professionalism, Pilot Tafair expertly guiding customers to the perfect fit, and attendants Kyram, Mac, and Denzel making sure every customer feels comfortable and cared for throughout the journey. Thank you all for making my first shopping experience after recovery so special. I truly appreciate your kindness and dedication--you made a big difference for me.

From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.

I always go to the Nike factory store in any outlet mall. Sometimes I luck out and find something…read moreand other times I leave empty handed. This happened to one of the times that I lucked out. I recently discovered that I could fit into kids sized shoes. After perusing the women's section I wandered over to the kid's. There I found a pair of running shoes similar to one that I already own and they were on sale! I tried on another pair of running shoes and liked those as well. What's a girl to do? Buy both, obviously. Got 2 pairs of running shoes for just over $100. I'd say that a great deal.

I see bunch of workers standing around, I went and ask for a size for my son, response was if it's…read morenot on shelves they don't have it. Not even bother to go that extra mile. Went to ADIDAS instead, found a better looking one half the price. They were amazing help. I guess that's what happens when you hire people that doesn't want to work at Nike. Oh well! I might drop by ADIDAS to get me a pair too.

Such a disappointing experience…read more I really don't like to write negative reviews after just 1 visit, but I'm gonna make an exception because my experience was just downright aggravating. This store combines Dynamite with Garage, 2 names that I love, so I was very excited upon entering. Nothing to complain about once I got in. Clean store, decent prices, nothing out of the ordinary. I picked out a cute sweater and stood in line. There were about 10 people in front of me. I immediately noticed how incredibly slow the line was moving. Like, SO slow. I then noticed that only 2 employees were working at the cash register and all the other staff were folding clothes and 1 was even chatting with customers in line, recommending we download their app. The staff at the cash register worked like sloths from Zootipia. I don't mean to be rude, but they were seriously SO slow, and they weren't even bothered by how long the line was getting. After 10 minutes of shopping and 20 minutes of waiting in line, it was finally my turn to check out. The employee was polite, so I guess that's a good way to end off this experience. Great store, but staff could use some serious improvements.

Absolutely LOVE their clothing selection but the employees working there, along with the…read moremaintenance of the store itself is disappointing. Close to 75% of the clothes in the sale/clearance section are damaged in some form another - better luck shopping online. The regular priced items almost NEVER have enough sizes on the floor or in stock in their back room, and the employees are never thrilled about even checking to see if they have more sizes or if another store has the size desired. Overall a disappointing store considering how great the clothes being sold are.

Awful customer service. The clothes are overpriced. The manager consistently goes in smoke breaks…read more You have to hunt down an employee to get you a fitting room. One crappy, poorly made, fast fashion t-shirt it about $30. I understand that this is how most brands are (and it's a chain brand) but come on, if I'm paying that much the service should be better.

Most of the people who work there clearly do not like their jobs. Have yet to see a smile. I am…read morehard pressed to find someone when a fitting room is needed or to just get help in general. The staff I did see were too busy socializing with one another and trying on new stock. Clothes are cheaply made and over priced. My daughter is a small everywhere else but a large at Ardene. A tell tale sign of poorly made products. The only thing I buy there is socks & costume jewelry. The only reason I shop at this store is because it's close to home & the prices for dress socks are good. You guys need to step up your customer service and lower your prices.

My intro.to this Canadian business came via a gift. The designs range from rustic to modern. The…read moreleather used is beautiful, soft to the touch. I buy leather for its longevity. It's not great for the environment to throw things away due to wear. Things are made in house which is a bonus. I met one of the leather experts. Prefer to support Canadian.

I totally agree with previous review! Horrible Horrible 'customer service!' if that's what you want…read moreto call it. I was intending on helping a small business owner/friend who referred us to this booth at the One of a Kind Show 2022. I brought a co-worker w/ me who was looking for Moccasins she'd seen online. No one approached to greet/help us, so I proceeded to look for her size, as I had it in hand a Huge Robust woman approached me like a Raging Bull in a very ill manner as if I was trying to take the item. Caught off guard I explained to her my friend needed a size that I found. Personally owning 3 pairs of different materials of Moccasins given and bought in Native Reserves, I was explaining to my friend the leather will stretch out after a few wears. I was consistently RUDELY interrupted by this woman who kept interjecting in our conversation. Ghastly and appalled by her pushy manner I chose the better route and watched as she dominantly insisted other options my friend did not want. Just HORRIBLE service and very disheartening to witness. My friend was turned off by her demeanor and said to me "lets get out of here." Right before that, as I was looking around I saw Eric Parnell's Bio plaque, another Artist's who works w/ leather, I felt a sadden feeling that this lady is representing his humble artistic work. In conclusion, I strongly advise to deter far from this place due to Sub Par service... unless you wish to have a negative feeling of disgust and that you wasted your time. We spent our hard earned money else where we weren't consistently and rudely interrupted. Unbelievable!

Lovely items, but BUYERS BEWARE!! Management are highly judgmental and argumentative. Despite…read morefollowing return guidelines, I was treated terribly after making ONE return during the holiday season. I have supported this local business for years and had family go there to buy my Pandora Jewelry. I will NEVER set foot in that store again.

From the owner: Family owned and operated since 1989, specializing in custom design, jewellery repair, and watch…read morerepair with in house gemologists and jewellers!