ZERO STARS. My daughter's car broke down 5 miles from this shop, on her way home to Huntsville. Her dad, in Huntsville, googled towing and found Wall Service. They quoted $65 to tow her to their shop. They quoted $285 to 'get her on the road, drilling holes in exhaust pipe'. They quoted over $1500 to repair, catalytic converter problem. I decided to go get the vehicle and tow it to my shop in Huntsville. Wall handed me a bill for $135, $125 for towing and $10 to diagnose. I questioned the amount, and the owner 'gave' me a $25 discount, so I paid $110 to pick it up. This was right before Thanksgiving, so on Monday, I called and spoke with Brian, the one who quoted her dad $65, to see if he was going to honor that quote. He was completely RUDE, said I got 'a deal', that if he had been there when I picked it up I would've been charged MORE than $135. He said he wasn't going to speak to me anymore, that he would only speak to 'the man' (her dad), and he hung up on me. Incredibly POOR SERVICE AND BAD BUSINESS PRACTICES.
Now, after getting it to my shop in Huntsville, they charged $37.50 to get it drivable, without damaging the exhaust. I drove it to the exhaust shop for repair and it cost $189 and was done in less than 30 minutes. SO had Wall Service been a knowledgable and reputable shop, they could have and should have done the same thing and she would have made it home. DO NOT USE THIS SHOP FOR ANYTHING. they are dishonest, rude, NOT knowledgable and WILL TAKE ADVANTAGE OF YOU. read more