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    Wally Taylor - State Farm Insurance Agent

    5.0 (1 review)
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    Services - Wally Taylor - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    2 years ago

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    Ayanna Ford-Bogan - State Farm Insurance Agent - State Farm Logo

    Ayanna Ford-Bogan - State Farm Insurance Agent

    (1 review)

    Rude! Rude! Rude! The service was great when I needed a quote but everything went downhill from…read morethere. There was an incorrect address entered for me which caused me to not receive my devices and lose my drive safe discount and causing an influx on my autopay bill (wasn't my fault because the address was not correct). Customer care and an agent at the office assured that I would receive a refund via check in two weeks. Fast forward to two weeks, I have purchased a new vehicle and needed assistance with a quote, I also wanted to inquire on my refund. Customer care reached out to the office and stated that there was a very dismissive response that they'll "call me later." At that point I decided to I transfer my policy to another agent. When I called the office to request them to transfer my account to another local office that has always exuded better professionalism and customer service with my other policy, Ayanna, answers the phone and greets me with "I thought I had someone or told someone to tell you to call customer care". The conversation then progressed to her antagonizing on my decision to change agents and statements in so many words that I had been fabricating the information that she was to refund me per conversation with customer care and an agent from her office. As I proceeded to ask, what was the solution she states "Since you chose to switch that's a matter you will take with your new agent". Extremely poor customer service. I have four family members that are corporate State Farm employees and I have heard nothing but great things about the company and their morale; as the service and attitude that I received today was below the bar of State Farm's etiquette. I have reached out to my new agent as advised and was told that the payment was issued to Ayanna so there isn't a way to refund, I contacted customer care and they have stated the same also assuring me for the third time, reimbursement will directly come from her office. Customer care has also put us on a conference call confirming that in their expertise Agents have disbursed refunds, Ayanna basically states "this is not a case where SHE would refund" and aggressively continues she is not understanding why she has to repeat herself. (As a customer, I am confused on why you would not refund me for an error that one of YOUR agents made as it is State Farm's policy that if the agency makes the mistake that they are to be reimbursed) Verbiage has since switched and she was also very disturbingly rude to the customer care agent on the phone whose interest was just to mediate. My advice to Ayanna is to work on her customer service, attitude, and have a group huddle to work on the morale of the office as she is giving very poor representation of State Farm!

    From the owner: At Ayanna Ford-Bogan State Farm, we take pride in Integrity, Service, and Compassion as the…read morefoundation of our office culture. Our highest priority is to uphold these values in the guidance and support we offer to State Farm customers and the community, helping them address their insurance needs. Contact us to talk with our knowledgeable team about your Life, Auto, Home, Renters, or Business insurance requirements.

    Wally Taylor - State Farm Insurance Agent - homeinsurance - Updated August 2026

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