1. Walmart Garden Center

1. Walmart Garden Center

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Cedar Falls, IA

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Walmart Garden Center

2.0 (1 review)

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7 years ago

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Wapsie Pines Lawncare & Landscaping

Wapsie Pines Lawncare & Landscaping

3.4(5 reviews)
8.8 mi

After thinking we found our new lawn and landscape care company I was sorely mistaken. Last years…read moreservices were nothing but disappointing. Main problem: they became busier than they could handle. Everything started to go wrong at the beginning of last spring. We had them come out to start up our irrigation system. They were hard to book. Didn't end up coming until June. Then parts on the irrigation valves had to be replaced even though they replaced them the previous spring. I'll explain more about the irrigation in a little bit. We booked them for all our lawn fertilization and weed control needs. There were supposed to be at least five applications. We only received three. They just couldn't get to us. My dad experienced the same problem at his house. At the beginning of the season they sent us a flier for care for ash trees. Saying they would come and put a protectant on the tree to protect it from ash bores. My husband called them on it twice. We never heard back from them. My husband called for a load of river rock to be brought to the house last summer. The receptionist told him she would not be able to schedule it. They were just too busy. Not let me give you a call later... Just no. So back to the irrigation. This spring we contacted a new company to start up our irrigation. Turns out the valves they replaced TWICE were installed upside down. So again they were busted and would need to be replaced. Nightmare. We literally spent thousands with wapsie pines in the two years we worked with them. But their I experienced workers and inability to take care of existing customers sours me. We're done with them.

Terrible communication with this company let alone getting a hold of anybody who can give you…read moreinformation. Signed a quote with the over a year ago January (quote was in January and contacted them late spring / early summer) and mysteriously our quote was never turned in. Made a copy of the quote, details and plan layout and dropped off at their office in person and was told they would turn it in. Called at least 5 times last year saying they would call me back. Only received 2 calls back, and communication about my project was minimal. Kept getting excuses everytime I called. I'm sure my little $5000 project just wasn't enough that they wanted to do. Very poor customer service and extremely poor communication. Will not be using or recommending this place to anyone. Our project was the 1st phase of many which would've been quite expensive by the time all phases were completed, but I will be taking my money elsewhere.

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Wapsie Pines Lawncare & Landscaping
Wapsie Pines Lawncare & Landscaping
Wapsie Pines Lawncare & Landscaping

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Menards

Menards

2.7(13 reviews)
0.3 mi
•$$

Over the last few months I've had a couple less than satisfying experiences with Menards as a whole…read more- including but not limited to, my Menards account being compromised and my card information stolen and used to purchase almost $1000 in items in store. Then most recently, I purchasing an item online with one description, and when receiving it, it being different than advertised. Every time I've attempted to reach out to any employee within the Cedar Falls store specifically regarding any issue or concern I've had, I've received the most atrocious customer service. While I understand that certain situations can't necessarily be handled at a store level - there are certain things that can be done when you're working with someone face to face - minimally some empathy, or an apology for the inconvenience. My experiences have always handled by the employees I've worked with by defensiveness, surface level service, and empty words. I've never received any actual SERVICE when it comes to dealing with issues in store. I personally worked in customer service for 15+ years. Almost a decade of that as a customer experience manager at a retail store - so trust me when I say that I understand certain things are out of a workers control, even a managers control. But, there are many things that can be controlled. One of those things is how you handle yourself at your job, and during specific situations. After coming in to the store today to attempt to deal with a situation of a defective item - I left the counter frustrated (with no resolution). As I am still in the store, I see the manager I was just dealing with walk directly from our encounter over to a coworker and give them the 'eyes' and have some words that I can only image was about the 'difficult' customer that she was just dealing with. I'm going to assume she didn't realize that I observed this (because that's better than the alternative that she just didn't care). It really does blow my mind how someone can provide the bare minimum amount of customer service and then when a customer walks away frustrated at that bare minimum service they've received, an employee has the audacity to roll their eyes as if they had done all they could do, with the implication that the customer is being irrational. I'm a younger person that works really hard for what I have - so when the issues I've had with Menards cost me around $1000 THIS YEAR alone, and no resolution has been provided, I guess I have to resort to Yelp reviews in the hopes that my concerns will be heard and addressed.

Menards Christmas decorations and lighting are plentiful with so much choice…read more Every time I go to Menards I find even more than what I went for! I've had very good luck with Menard's.

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Menards
Menards

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Walmart Garden Center - gardening - Updated July 2026

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