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Walmart Pharmacy

1.0 (2 reviews)
Open • 9:00 am - 9:00 pm

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2 years ago

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3 years ago

Absolutely terrible. Techs are rude and condescending. Been calling for three days to get a prescription filled and they won't do it.

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Walmart Supercenter

Walmart Supercenter

2.7(13 reviews)
0.0 mi
•$$

I don't do Walmart often, so this was a good one on the road…read more Just came in for shaving supplies and they had everything I needed. Things for the most part were organized. I saw a few staff members, but no one offered assistance. Self check was smooth and I did d not require assistance. 3.5 rounding up.

Good morning WalMart,     This Email concerns an ongoing corporate complaint that no one seems to…read morebe taking seriously. The complaint should come up under Lori Bolen with phone number 602-448-6735. We have been shopping at store #2199 since we moved here in 2020. We utilize the grocery pickup feature on a consistent basis. Over the last 6 months or so the service has become quite terrible. The current complaint concerns the amount of times you have to call the grocery pickup line before reaching a live person instead of a recording. This seems to be an ongoing issue that is not being addressed. I have had to actually get out of my car and walk up to the door where they bring the items out and check in with them, all the while cars that have pulled in after us have received their items and have left. My wife received an email last week informing her that WalMart was refunding the last order of $79.24 and while this was unexpected and appreciated, throwing money at the issue does not resolve the underlying problem. On our last visit on May 8th, around 8:30 pm, it took 33 phone calls to get our groceries. There should be a screenshot attached. An associate actually answered on the 8th call and informed us that they were running behind and it would be about 20 minutes. I said ok. After waiting ANOTHER 45 minutes I decided to call back. It took ANOTHER 24 phone calls to reach an associate who informed me that they were not going to be able to get our order until tomorrow because they would be closing in 30 minutes.Remember, it's only 9:30pm.  As you can imagine at this point I am totally unhappy but trying to remain civil. I went inside to speak to the grocery pickup manager. I said to him I thought you closed at 11pm not 10pm. He said they didn't have enough people to pull the orders. ANY manager that closes a store early should be immediately terminated. So I tell him it's Mothers Day weekend and we have family in for a couple days and I need my order. He says to me that I SHOULD GO PICK IT MYSELF. ARE YOU KIDDING ME. . After that statement I AM NO LONGER CIVIL. I raise my voice and ask to speak to a store manager. He informs me that he is the only manager there. I cannot believe that the grocery pickup manager is the only "MANAGER" in the store. I again tell him I need our groceries. He tells me I can either come back tomorrow or again pick them myself. I demand to get the corporate number for Bentonville, AR which he tells me he's not allowed to give it out. The only other number for corporate complaints gos to INDIA. That's utterly ridiculous. Not having a corporate complaint line that customers can call when there is a serious issue tells me that you don't care about your customers enough to help them. You just shuffle them off to INDIA where us older people can't hear or understand them. I told him I am going to take the time to file a formal complaint with WalMart and also the BBB and all of the review sites I can find. Then ALL OF A SUDDEN he says the order is ready. WOW.  But when I get home there are several items missing.  The wife is really fed up after this last encounter with your rude grocery pickup manager and is now shopping across the street at Kroger. You do not have the correct people in the proper positions. I don't know if you can't find good management or that you just don't care but your main store manager needs to get their act together or get REPLACED. This is undoubtedly one of the worst store experiences I have ever encountered. Dale and Lori Bolen142 Markatan St.,Flushing, Ohio 43977330-718-2510602-448-6735

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Walmart Pharmacy - pharmacy - Updated June 2026

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