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    Walmart

    4.0 (1 review)
    InexpensiveDepartment Stores
    Open 7:00 am - 10:00 pm

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    10 years ago

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    Canadian Tire

    Canadian Tire

    1.0(1 review)
    8.1 km

    Worst Return Experience Ever!…read more I purchased a VCAN Street Flat Full Face Motorcycle Helmet, in store on April 3rd 2024 as a gift for a friend in Gander, When he tried it on, it didn't fit and he decided he would rather the cash instead. Now Fast Forward to Today April 18th at Just after 7pm, I came into the store and proceeded directly to the returns desk where a nice lady (At First) who greeted me and we began the transaction, She scanned my receipt as we made small talk and then she scanned the box. She then said "Hmm.... That's strange the code on the box doesn't match the receipt", I dont know why it wouldn't, I went to the Cashier #1 NOT SELF CHECKOUT and was checked out by a cashier and handed the bill, I naturally take photos of my bills and stored it for later, She then proceeded to call the manager and the manager "Manager A", Denied the return and said "No Its not the correct product" when I pressed the issue further they started accusing me of stealing it and made me feel very uncomfortable, yet I stood my ground and continued to ask for a refund. I could tell I was being profiled by how they where beginning to congregate around the Customer Service Desk while I was asking for a refund for a purchase I have my proof of purchase for, I have a stuttering disability and anytime I'm put in a awkward or uncomfortable position my condition begins to act up and I think that along with all of the other factors made them come up with the concept that I was guilty and there was nothing besides a "Store Credit at a Reduced Price" According to the associate was all they would give me. I was going to go spend $200+ in the store that day but after the sour taste in my mouth I swore I will never visit a Canadian Tire Store Again, A simple mistake by a cashier leaded me into Hours of fighting for my rightfully deserved refund in the store and on the phone, but the cherry on top for this situation is them calling the RNC on me because they "Refused Service" Because I didn't like the answer they gave me and asked them to review the camera footage to prove I Purchased it. which they said they were going to do. and also the fact that they forced me out of the store making me nearly trip over lawn and garden stuff on the way out! with "Manager A" on the phone with the Police and Marcus "Manager B" Forcing me out Yelling at me the entire time! WAY TO GO CANADIAN TIRE YOU LOST YOUR SELF A CUSTOMER But.... As the Manager "Marcos" I think was his name said, "Good We Don't Want Customers Like You Here" which could have been seen as a Ablest or Homophobic Remark! Now there is a Positive Part to this story Their 1800 Number was very helpful and was able to lodge a complaint with the store and corporate, He quickly realized that it was probably a scanning issue and the clerk typed in the Small size instead of the XL size causing the discrepancy but to go thru this process took 1:15 Hrs including a long Hold time. Overall for something that was the size of a mole hill, Canadian Tire Definitely made this into a Mountain.

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    Walmart - deptstores - Updated June 2026

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