After not having any luck with various HRT medicines from my local practitioner, I was referred to…read moreStan in Findlay, Ohio. I do not regret spending over $1,000 (insurance won't reimburse anything for non-FDA approved treatments). Nor do I regret all the drives to Findlay and feeling absolutely miserable with hot flashes for the 14 weeks that I tried Stan's various concoctions because I met some absolutely wonderful people. These folks here are the sweetest, so so soooo kind! For example, when they overcharged my credit card and I later caught it and brought it to their attention, they immediately credited my money back. Yay! When in their pharmacy I had them double-check to make sure they really gave me the corrected prescription and they didn't, they immediately admitted their mistake and had me wait while they prepared what I should have received. Yay! The two times Stan couldn't meet me as scheduled, they called me the next day to make another appointment and up until when they had to tell me they could not help me, they always took my phone calls or responded to my emails. Yay! Ultimately, after 14 weeks and $1,000 Stan said he couldn't help so I called the Cleveland Clinic. I had a 20-minute telehealth visit with an OBGYN and they called in two prescriptions. Within four days my hot flashes stopped, truly like a miracle! I don't think I would have found the Cleveland Clinic, or known how easy it is to deal with them (and insurance covered 100%) had I not gone through all of this hell with Scarbrough's.

They compound the medicine my 4 year old son needs for his heart condition. They are okay, but I…read morecan't help but miss our pharmacy back in GA every time I interact with them. I miss a pharmacy feel where they know and seem to really care for my son and family. The pharmacy in GA asked how he was doing every time I called for a refill and went above and beyond to make sure we had our medicine in a timely manner. It also takes so long to get compounded medications here, and we live 30 minutes away so when the medications are ready on the day they say after 3, that basically means I have to wait an extra day to get the medications. I know it is a bigger town so the personal touch isn't going to be the same. I just expect too much I guess. I just told an employee my 4 year old is being admitted in the hospital and they seemed more irritated that I was calling to make sure I can get the meds sooner. I've been taught in customer service to care about people. I've worked many customer service positions, and feel more training is needed here. I mean you are working in a field where people may truly be battling things, and I just feel it takes more care and compassion. Just my feelings, it seems others may have had better experiences. Perhaps it is just that the other pharmacy was the most amazing place. Eric (the GA pharmacist) would have said he is sorry to hear that, and that he would try to get those prepared for me as soon as possible. Just miss customer service like that.