Today, January 2,2026 Went to auto checkout on grocery end of store. There are 4 auto registers but only 2 open. I was the 12th person in line. I asked the attendant who was in charge of two side-by-side sets of auto checkout sections. I asked if the two testers that were closed were broken. His reply was " No. When there is only one person to monitor both sets of auto checkout sections that they have to close two registers." My response "This is not directed at you but I'm guessing that this is what Walmart considers to be 'customer service'." Let me suggest to the powers that be: 1. Open the other two registers or 2. Hire more people!!!!! After returning home I attempted to call the store to speak to the manager. After about 15 rings I got the recorded message indicating an extremely high call volume and to try my call later. Again I ask "Why not hire more employees to even answer the phone"?????? I did try later and got the same recording!!!!! I just looked at the top of my screen and saw 3100 Hough Rd. Have no idea why other than Walmart's IT staff needs help as well. My comments are directed to the Supercenter Walmart onDoering Drive in Florence, KY. Oh, how I wish CUSTOMER SERVICE were still a priority for companies of today. It's non existent at Walmart!!! read more

This store is always low on stock apparently. It seems the manager needs to learn how to do their job and make sure stock is there and on the shelves. When delivery orders are placed, you get 1/2 to 3/4 the order and that's it. Shameful! read more

Pretty decent walmart, lots of stock, good selection of products, and the employees put up with a lot from the customers without going postal on them. I was in here one day, and this belligerent drunk guy was following this poor old lady around, screaming about how she should be fired. Bless her heart, she did her best to ignore him. If it was me, I would've called the cops on his drunk butt - middle of the day and he has nothing better to do than harass some poor old lady? I regret not taking action that day. next time you're at walmart and annoyed by something, be better than that guy - these employees have enough idiots to deal with. read more

Hey, it's a Walmart. The stuff is always stocked up. Prices are what they are. Quick in and out with the self check out.

Used self checkout, their machine malfunctioned. Took an ace if Congress to get a manager as resolve issue..

Just a fyi for you traveling campers we stopped in around 12:30 Saturday night pulled to the far corner of the lot to take a nap before leaving the next morning when at 3:00 am Ken come knocking on the door and proceeded to tell me that there was a city ordinance about parking over night and if the cops showed up they would give me a ticket remind you I didn't see any signs up and on Walmart web page it said they welcomed Rv's so I told mr Ken I think I would take chances with cops well I guess he didn't like that so he called the cops and they showed up all 4 of them they were nice and told me they would not write me ticket but I had to move because mr Ken told dispatch he want me off the lot so at 3:30 am we hunted us another place to park read more

The store and it's management team shamelessly fired one of their (if not their only) Trans team members. He had a flawless peer review, and was well loved and praised for the work he did there. He came to me after a surgery related to his transition, and told me about several instances of transphobia going on in the workplace (sideways comments, purposeful misgendering, and denial of a raise or transfer to a different department). You then accuse him of shoplifting, but could not provide the proof, or tell him the items that were stolen. This store is sick and pathetic. The management team here is equally sick and pathetic. I will never step foot in this store again, and I strongly urge other supporters and members of the LGBTG+ community to do the same! read more

I was shopping in the food section and the employee named Mira was loo through the grapes and eating them. When I asked her what she was doing she said she was testing them to see if they were good and I informed her that the grapes were sold by weight and what she was doing was stealing. Then a couple of minutes later I seen her put down the bag of grapes in the orange area. She had no plans on buying the grapes. I went to the store manager and explained what I witnessed because I believe that it was an offense to be fired for. Well to no surprise I was back at Walmart the next week and Mira was still working there. Does anyone have to be accountable for their actions anymore? read more

I've been to this WalMart several times over the last few years and each time I go, the employees are very kind and helpful. This is a supercenter so there are groceries as well. There is a Burger King inside in case you are craving a Whopper. WalMart has great prices so this is a must stop each time I visit family in the area. read more

Walmart Supercenter - a grocery store - Department Stores Near Me - Florence, Alabama

Please explain why $25 phone card cost $33 last month it was $29 what's with the sudden increase all of a sudden it's highway robbery Walmart should be ashamed of their self or Simple Mobile or whoever's raising these prices it's ridiculous it's dumbfounding read more

Deli is unbelievably incompetent. Food is wonderful, price is wonderful, service is the worst. Called a day ahead to order chicken tenders, called morning of to check and re-confirm, get there and order is ready (I could SEE it in the warmer). No one would wait on us. They were walking around just behind the counter, ignoring their only customers. Pointed out our order and the woman kept trying to give me another order (I could see it had other items in it and knew it wasn't ours). When we finally got her to pick up my order and hand it to me, the plastic tray collapsed because it had been kept under the heat lamp . It took another 15 minutes for her to find another tray and change it over. Then... another 10 minutes for her to get the price label made out and attached. Needless to say, we were late to the event for which we had ordered the food. read more

I went to this Walmart for a simple antibiotic RX. I dropped the RX off at 12:30. She told me it would be after 2pm before it would be ready. "Ok, fine, I have shopping to do." I left her my cell phone number and asked her to call me when it was ready. I finished my shopping around 2pm. I went to my car u loaded the groceries. Call the pharmacy. She had me on his led for 6 minutes , after which she hung up on me. I called back " is my RX ready? I was on hold 5 minutes. Then I walked back into the store. Still she never picked up. I was waiting in line 5 more minutes. Finally I got up to the front and was told they r out of the antibiotics. I asked why didn't you call me? You had my cell number? She replied " you told me to call you when it was ready.!! What?? WTF!!?? So two hours later. No RX??!! I went to CVS , ready in 12 minutes!!! read more

I want to give a shout out to walmart for the bakery 2 ladies from the deli came and helped me get some amazing cupcakes for a last min bday party they went above and beyond to help me and was very nice an polite read more

I am an 82-year-old handicapped woman who needs to use an electric scooter when I shop at Walmart. I usually shop at the Cloverdale store, but sometimes shop at the Hough Rd. store if I have to go to my nearby bank. On two different occasions when shopping at the Hough Rd. store, I am stopped at the exit by a Walmart worker telling me I can't ride the scooter out to my car. The first time, the worker took my groceries out of the scooter and put them in a regular basket and told me I had to walk to my car pushing the basket. I have a very hard time walking, the reason for my need of a scooter, and could have fallen walking to my car. Today, the same thing happened -- I was stopped and told I couldn't ride the scooter to my car. I ignored the worker and my nephew who was with me told her he would bring the scooter back, which he did. I never have this problem when I shop at the Cloverdale Walmart. An employee will walk out with me to my car and bring the scooter back. I find the Hough Rd. store is wrong for preventing handicapped people from riding the scooter to their car. Why can't the Walmart worker walk out with me and bring the scooter back, they aren't that busy, just standing around talking. read more

my uc education would be so disappointed with me for giving wal mart above a one. I can buy everything here. it deserves a 4 star. I mean everything, from groceries to furniture, electronics, garden supplies, car tires. There is a reason why wal mart is the worlds largest company (bigger then bp, shell, etc) read more

Good selection of cheap stuff, but very little better-quality inventory. This is particularly so in the groceries department. But "cheap" is what W.M. is about right? Expect at least several items to be out of stock whenever you shop. You can depend on it. I can't wait for the Publix to open. read more

There fish were dead and decaying inside of the tanks. The betta fish cups were green/brown with food/poop in the bottom of the cups. They all looked sick. It was absolutely sickening. read more

Yuuuuuck!!! Most horrible Walmart I have ever been to! I strongly agree with Rob H. ALWAYS a mess and SO MANY PEOPLE they're like gnats. My wife and I dread having to go there but they have the best prices and price match. Other than that I am looking forward to the new Cloverdale Rd location and the new Walmart grocery store on Florence Blvd. Also the new Public's will give 'em a run for their money with double and triple coupons. Haha!!!!! read more

I can not possibly find the words to describe how much I can not stand this Wal Mart!!! Employees are not friendly and not helpful at all. Unfortunately there are some items here you can get cheaper and can not find elsewhere. I have to go in here maybe a couple times a month and too I pay some of my AT&T bills here and send money through money gram sometime. Anyway, it is kind of like going to the doctor; no one likes it but you have to sometime. read more

My two roommates and I moved to Florence, Alabama to go to grad school at UNA. Everytime we go into Walmart on Hough Road, the security guards follow us around. We go around and around in circles and they are so stupid, they follow us around and around. (What idiots!) I don't recommend any students from UNA to shop there, no matter how "low" their prices appear to be. We now shop at the Walmart in Muscle Shoals and no one follow us around. read more

I met the old man in Arkansas during one of my many road trips to the State HQ for the Army Reserve and national Guard. I can't remember exactly, but it was a small dinner along US Route 65 around Stuttgart I believe. I just stopped in to get a drink and wake up a little. No one in the place but me, the waiter and an old man. There was an old 1947 Chevy pickup parked outside I thought might be his, He looked particularly weary and I tired sitting by himself. I asked the waiter to give him a refill and I went to talk to him about directions. The waited looked at me kinda funny but realized I was serious so he complied. When I sat down next to the old man he thanked me for the drink and asked what prompted the act of kindness. I told him a just wanted to be friendly and ask for the best directions to Ft Smith. He laughed and gave me good directions and we started talking. He asked me if I knew who he was. I thought that was a strange way to begin a conversation but I said no. He introduced himself as Sam Walton. I shook his hand introduced myself and we talked. He asked if I had ever heard of him. I didn't being from PA with duty in LA. I was new to the area. He then asked if I ever heard of Wal-Mart. I never did. They were not in my home area yet so I never experienced the stores. He laughed and told me he was the owner or the largest retail store system in America. The waiter by now was laughing his Butt off. I guess I looked unconvinced since he was driving an old Chevy Truck and was wearing bib overhauls, plaid shirt and a baseball cap. I looked at his smiling face then to the waiter who shook his head YUP!. So he explained what Wal-Mart was. That was how I met Sam Walton. He explained why he started the company and he sold only products made in America at first, but later due to economy started selling items that were quality work even if they came from foreign countries. He said that was his guarantee. QUALITY ITEMS for American Households. Products you could count on. If you found them not to your liking, you could return them for a FULL REFUND. He was a real gentleman. I liked him immediately and he didn't hold it against me that I never heard of him. He thought it was amusing. So did the waiter. So soon I was back on the road and way behind schedule. I just couldn't help staying and talking with this affable old man. I imagine today he would turn over in his grave if he could see what his company turned into. From what I knew of him from the little conversation he was a great American Businessman who was for the people bettering their lives through his products and guarantees. GOD Bless you Sam Walton. To his corporate followers I hope y'all crash and burn. read more