So, it's Walmart. That being said, let's just throw out all expectations of it being a regular grocery store all together. It gets busy, and worst times to visit this place are anytime in the early evening, the weekends all together (especially Sunday....oh don't even get me started on what its like here on Sundays), and pretty much when school gets let out each day. Early mornings and later at night the place is peachy keen for all of you who would enjoy a nice stroll down an open aisle. Other then that, you're going to wade through lines of people in every aisle, and wonder why you even came into this place to begin with. As an interesting side note, since there is very little to do for the teens around here (no mall, no movie theater, ect) they have made Friday and Saturday nights at Walmart their official hang out spot to meetup, talk, and look for dates which clearly appears to be the case from when I've come accidentally during these times and days! This isn't the worst Walmart I have ever been to, but don't expect them to care much if you have any issues...I mean they will eventually help you with your issue when they get around to it...and well, that's better than nothing I suppose. Like I said, leave all your expectations at the door and you will have a fine enough shopping trip here! One thing that they do have that their Main Street Suffolk location does not is a tire center. That has helped us on a number of occasions when we needed to quickly hop by for a tire change, or in need of a trailer tire for my husbands work trailer. read more

cashier was nasty. they need to go to customer service school. no need to act like that if you hate your job find another one.

Used to work at this Walmart in 2021, there is all new staff every few months. That should tell you something. They definitely have favorites. I had to change my schedule because of college and they would refuse to change my schedule so I would call out because I had no other choice and they would give me a point. People at customer service act like they're managers when we got paid the same even though I was there for a year and they've been there for 20. Racist door keeper. A bus came by with a group of Latinos to get groceries, and he said and I quote "oh on! the watermelon pickers are here" knowing I am Latina myself. I could go on forever about stuff but yeah, don't recommend this as a job and as for shopping, that place is always a mess. read more

I went to Walmart Franklin looking for a watch for my mom. She was very specific on what kind she wanted. I went to the jewelry counter and Dee greeted us. I told her all that my mom was looking for in a watch. She looked and looked. Even went under the counter. She showed us a few but none was what I needed. I told her thanks because I was on crunch time. She said let me look one more place. She stood up with the perfect watch. I was so amazed. We hugged and I thanked her and she thanked me. So a big shout out to Dee at the Franklin Walmart jewelry counter. You made my day. My mom says thank you. read more

Prices: In line with prices at other Walmart stores. Good place to buy diapers, bulk food, etc. Inventory: Nice amount of inventory. Something here for everyone. When I lived in town, I'd frequently shop here since it was an all-in-one location. Employees: Cashiers are friendly and personable. Floor people are hit and miss depending upon which shift you are catching. Best time to shop: In the middle of the night. They do restock with an independent company at night and the lines are nonexistent and people aren't really in the aisles so you can shop leisurely. Especially a good time to go if you extreme coupon. That's usually when I see these people, is in the middle of the night. Bottom line: I'll continue to shop here when I'm in town. read more

Moving from Virginia Beach I was excited to see a Walmart in my small town. But this store disappoints. Staff is super friendly, but the store does not have a huge produce section, not a variety of selections especially for dairy free options, and the shelves seem to be empty all the time. A huge disappointment. read more

Over 2 hours for an oil change? With only one oil change In front of me, And they changed all for tires on the really cool truck that came in after me before they got to me! And no one really gave a $h!T. Not coming here again. I checked in at 7:45 it's 10:00 now and I'm still waiting. read more

Walmart Supercenter - Total B.S. - Grocery Near Me - Franklin, Virginia

The cashiers are the worst. They are extremely slow, and lack common sense. It shouldn't take 20 minutes to get a customer service manager to turn the key on the register. The grocery aisles are narrow for no reason as well. read more

Good selection of products and a clean store, but don't use the bakery for custom orders. I ordered a cake for my children's 4th birthday. Base color, baby blue, orange trim, Happy Birthday, and a pair of eyeglasses drawn on it in orange for a Blippi theme I wanted to do. The trim and the lettering and drawing were done well and the cake tasted good, but the cake had white icing for the base color instead of blue. My twin daughters didn't cry and were too excited about blowing out candles and eating the frosting to care what color it was, but I myself wasn't happy. Also, to add insult to injury, the woman working the bakery at the cake's pickup time was painfully slow at getting the cake after it was ready. My husband arrived 1st before any other customers, but she made random small talk with a customer while he waited before bringing him the cake! I'm never going there for a custom made cake again! Next time, I'm going to Food Lion! read more

I love this Walmart although the Suffolk One is much better and has a lot more things. I definitely recommend the Suffolk one if you ever get the chance to go read more

Don't ever use this Wal-Mart for any auto service. Waited well over 2 hours for a tire repair while multiple people went ahead of me because an employee had me park my car instead of get in a line that was blocked by a friend of one of the mechanics on duty. Asked to speak to a manager who never showed up to talk to me. The older gentleman at service desk knew nothing about cars and didn't seem to care that I had been told the wrong info and was still waiting for service. I will NEVER come here again!! read more

I love it....First To Thanks Walmart is very Near to My Location Super 8 Motel.All staffs are very Nice and Helpful. Always clean and easy to found any items...Specially Thanks to Helen ,Joyce ,ED Robert ,Buffy ,Dana ,Kevin,ZEEL ,Tuti ,Sheela, Elizabeth ,Angle and Specially Shaka.....All staffs are too Good and Thanks to Walmart Pharmacy Staffs..They all r Very Helpful...and Nice.. I am Owner Of Super 8 Motel Franklin,VA 23851. Specially We told all Customers Walmart is Across the Street...My Customers also very Happy with Walmart... read more

I bought an Acer computer from Walmart. We had problems with it immediately, and were told we could not return it for a replacement. We then called Acer support, and were told that the computer we had just purchased was a re-manufactured one. I have no issue with buying a re-manufactured product...if I know ahead of time and it is clearly marked on the box and product...which it was not. It cost me $159.99 for tech support and $19.99 for a recovery disc to get what I thought was a new computer working. Walmart did nothing, so my advice is be aware of what you're buying before you make the purchase so you don't get ripped off like I did. read more