I ordered wine glasses and plates from Walmart for Friday delivery. The order was delayed until Sunday, then delivered to the wrong address after 8 PM. To make matters worse, I spent way too much time going in circles with Walmart's chat system just trying to reach a human. After finally speaking with someone, I was told I have to wait another 48 hours before I can even request a refund because they want to see if the order gets delivered again. So let's do the math: 48 hours waiting for a delayed package, then another 48 hours waiting to ask for a refund. That's four days of waiting after Walmart already failed to deliver the order correctly. What does a person have to do to get some wine glasses and plates? The most frustrating part isn't even the delivery mistake. It's spending time with multiple customer service representatives only to end up right back at square one. In an era where companies are investing heavily in AI and customer experience, Walmart needs to do better. If customers have to fight through automated systems and multiple support agents just to get basic help, something is broken. read more

This store continues to go down hill. No one ever answers the phone when you try to call, even the Human Resources Dept. Management is awful in this store, customer service is the worst and Management doesn't care. The baked goods are always stale!!!! No organic food options!!! Can never find staff on the floors to help!!! read more

My husband and I recently purchased a kayak. We needed assistance to secure the kayak to our roof rack. Chris , a manager from customer service was absolutely amazing! He took the time to assure it was fastened correctly as well as treating us with respect while doing so. We truly appreciate his kindness and willingness to take the extra time to help us. read more

Clean store, great supermarket section, a variety of products make this a great option for all of your needs!

Today in the pharmacy, I had a GoodRX coupon that I wanted to use for a prescription since my insurance price was higher. I became a GoodRX user to get $2.50 more off the generic GoodRX coupon. When I presented my coupon to the guy with a beard that almost reaches his belly button at checkout he said he couldn't apply the coupon at checkout and I would have to go back to the drop off window to get it applied. While checking out the rest of my prescriptions he went over to the computer near the pharmacist and came back and said the prescription price with the GoodRx coupon was $23+. My coupon was for $21+. He said he didn't know why and told me again they couldn't apply GoodRX coupons at checkout even though he just did it. He used the generic coupon code instead of the one specifically assign to me. He made me go over to the drop off window to have it done right instead of him redoing it with my coupon code and not the generic coupon code. We have been using Walmart pharmacy longer than I can remember. Due to pricing we have been contemplating taking our pharmacy business across the street to Weis and after this our decision has been made to take our business to Weis. read more

I went into Walmart for milk, bread and bacon so o did not grab a cart. This time of the year I know sometimes things start to get marked down. Out of curiosity with my hands full I wondered over to the trees to see if they were on sale yet. When I got there several trees were marked down. In the first 2 photos is the tree and price that sparked my interest. It was a great price so I decided to leave my 4 items there to get a cart as it was a deal I did not want to pass up on. After getting the cart and finding a deal, I was compelled to do some holiday shopping which I was not originally planning on doing. I got to the front to pay and the tree rung up at full price. I called over the worker at self checkout and she said it was too late for her to approve but advised me to go over to the service center. I waited in line and explained the situation to the worker. The worker said unfortunately that is for the display. As we are having this discussion another man pulls up to the service center with the same tree and price. At this point the worker calls for a manager and as we are waiting for him to show up a third person with the same tree walks by and joins the line. The manager by the name of Frank comes over and says to everyone and says it is only the display on sale. We explain that is there is no sign that states that. The tag states as of 12/16/24 it was marked down to $55.88. He yea yes that is the clearance tag for the display. I explained nowhere does it indicate that. Frank went on to say we were all uneducated which was very inappropriate and I made that statement. Frank was very ignorant and kept speaking down to us. We all were very kind and just wanted the sale price that was clearly stated. Frank said why would we not mark the shelf if it was on sale. I said idk I thought maybe an employee forgot to mark the shelf.... He said that would never happen at Walmart and all their systems are up to date with correct pricing. I chuckled and said really.... And Frank said all he was willing to do was offer 10%. The last family to join with what we thought was the sale tree said well what about the 25% sale signs on all trees they had posted everywhere. The second 2 pictures attached. Frank said there were no such signs. So they walk back and there they all were. Frank said they would ring at the 25% which non of them were and had to have an override too. I told Frank did you not just tell me you guys don't make mistakes like that??? He said he would honor the 25% but not the mark down price listed on the tree for $55.88. This is less then $100 dollar error that many people were reading the exact same way. I stated this was a bate tactic if they would not honor the price. I only shopped because of the prices and only went in for milk, bread and bacon spending over $200 based off false pricing. They would not provide me the store managers name. I was told it was posted on the wall and I could find it there. I asked for the District manager and regional managers information and was told it could not be provided. I also asked the manager for his name and he told me I did not needed it. That managers name I got and it was Frank. Sorry for any grammar errors or run-ons but felt this experience should be shared. When you have perfectly calm clients one should not insult them and cause unnecessary escalation of a matter that was cause by their own workers. I get it is Walmart but service is still service and if things are incorrectly marked you should honor the price and then just take down the signs so this issue is resolved. Looking to follow up with the store manager and area manager based of this experience. read more

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3 hours parked waiting for my ready pickup order. I've been hung up on when trying to get management. Tried chat to connect with customer service to no avail. read more

The guy who helped me with legos was super fantastic! The first time he was super friendly and very conversational which most people aren't anymore. I went back 2 days later he helped me again he definitely is one of the nicest people i've met at this location. I didn't catch his name though read more

I AM SO DAMN TIRED OF YOU PEOPLE AT HONESDALE WALMART!!! I can easily place an order for delivery and add substitutions for items that might not be available but I don't get half of my items and I get NO substitutions!!! I get a chance to go to the store myself and when I can't reach something on a higher shelf, I ask am employee for help and they RUN THE F*CK AWAY!!! They run to the closest stock room and hide there. Sometimes I will get someone who says they can help but they also disappear after they say they will be right back. I go there looking for gluten free food that I like and it's to the point where this Walmart doesn't carry those items anymore. It's VERY SAD that I have to go across the street to Weis and pay more money for things Walmart DOESN'T want to have in stock amymore which is BS!!! Your card readers don't work half the time and you're too cheap to buy and install new ones for people to tap their debit or credit card! This place is a F*CKING JOKE ANYMORE!!! This place has gone DOWNHILL so bad and it's a damn shame it has to be that way!! This place needs to be replaced with a better store because so many people are tired of the SH*T that goes on with the employees NOT DOING THEIR JOB WELL!!! read more

We checked out this walmart while we were in the area for the weekend. Living in NYC I always like to check out a walmart when I'm away from home. This walmart was big and clean. Customer service was cool and we had no issues. As always I spent more than I expected. I love the one stop shopping in this store and the clean bathrooms are a luxury. Lol I would check this walmart out again if I'm in the area. read more

Came here to pick up some necessities. They have a lot of different options. Great selection and the store is kept clean. There was only one time where they did not have disinfectant spray by the front door to wipe down the carts. read more

It was always a place for cheap items( you get what you pay for), but since the pandemic, the shelves are never full, making it look like there are shortages, which we all know is a lie. I tried their pickup grocery service and they got half my order wrong or substituted the wrong item that was in available. My suggestion, go to Dave's Super Duper. Shelves always full, masks are always worn, and the people are helpful and friendly. Prices may he more then Walmart, but it's much better quality. So, unless you ablsolutely have to, don't go to Walmart. read more

Cake here a couple of times and I alway found everything I needed fast and easy the staff are friendly and help you find what you need great prices plenty of selections read more

Not covid friendly at all-tell me why one entrance is completely closed so you can have a million people piled up at the other side waiting for rain to subside -obnoxious! You can't social distance that way folks read more

Your establishment should consider posting visible signs from parking lot that one entrance is closed. In addition, having at least 30 feet of barricades and requiring the elderly and people with health conditions walking around this structure is ridiculous. Your staff (who is rude) should be able to "control" those coming in without masks without requiring people to be herded like cattle. I'll stick to Weis for my grocery needs. read more

Walmart Supercenter - a notice from a customer asking to buy a mask - Department Stores Near Me - Honesdale, Pennsylvania

We have been to this Walmart many times over the years. Its a great place to shop but we were there the past 2 weekends. There are signs posted stating masks must be worn to shop there. I am astonished as to how many people are allowed without masks. several people were confronting the manager who stated we are not allowed to say anything. ALL employees wore them and the registers were wiped down after every check out A+ on that but does it really matter when you have so many bone heads without masks possibly spreading the virus onto products and food that other people touch, This store is so irresponsible. IGA in Hawley has no problem not allowing in people not wearing masks properly. Funny I asked on their facebook site why masks were not enforced at that store but it was quickly taken down and I can no longer post on that site. read more

Walmart Supercenter - posted at the store entrance - Department Stores Near Me - Honesdale, Pennsylvania

I'm not a fan of Walmart but I gotta say, this place is clean, the clerks are friendly and the prices, holy cow - how can you resist? The grocery store has almost as much as a large super market at about half the price. I'm glad to see all the Karens that have deputized themselves as social distance warriors hate that there is not strict enough muzzle enforcement. Good, stay away. Us reasonable folks have shopping to do. read more

I shop in the Honesdale Walmart because I find the workers are much more helpful and friendlier than the Dickson City store and the traffic is much less because it is set off by itself on the hill. Recently while shopping for flowers, I found it very annoying I had to walk through the whole store to check out because the register in the garden center is gone. Please bring the register back! Dragging plants, dirt and lawn cushions through the store is cumbersome and ridiculous when I can park right outside the garden center and load up my car. It's bad enough we have to check ourselves out, now another employee has lost their job at the garden center register. Come on Walmart, give us a break! read more

We Vacation in the are often and this is our go to spot for last minute or forgotten item. The store is clean and the staff are so friendly and helpful. On our most recent visit we had Gloria at checkout and she was just so pleasant. Also the ladies working the women clothing department were very kind. There are not many options in the area so I'm glad what they do have here is excellent. read more

Apparently with the holidays approaching or just they are taking the complaints seriously. The customer service at this location has improved since last time I visited. Still they have limited registers open at any given time. Hard to find help on the sales floor. Products were low stock in many departments. They have a self service money machine you can do Money orders here that works most of the time. This is the main reason I use this location. read more

See photo above. Walmart made this cake for my wife who threw a surprise party for me. It was amazing. The photos were all made with icing. They are: 1949 on a pony in front of our home in Brooklyn, NY; 1952 in sailors uniform in our new home Queens, NY; 1967 US Army, 1977 Lieutenant, FDNY; 1982 LCDR USCG (r). Can't thank Walmart cake decorator enough for the fantastic job she did. Unfortunately we do not know her name, but she is the only one who does the decorating in the Honesdale, PA store. We are just so happy to send Walmart and the cake decorator our sincerest thanks for a job well done. read more

Walmart Supercenter - On pony 1949, in sailors uniform 1952, US army 1967, FDNY 1977 , USCG(r) 1982 - Department Stores Near Me - Honesdale, Pennsylvania

More and more closed registers, trying to force people to use self check-outs. I will now drive all the way to Walmart in Dickson City/Scranton to shop because they keep more registers open. And what's with the new hot 'Square' pizzas? How about the round ones again? They are thinner crusted and much better than the square. At least give the customers a choice. read more

Ok, I hate Wal-Mart..... but this particular Wal-Mart is very entertaining. I enjoy people watching and this is store is a diamond in the rough. If you've ever seen peopleofwalmart.com you would know exactly what I'm talking about. I'm sure a handful of the pictures on the website were from this location. Late at night the oddest people come to shop. People that remind me of the movie "Deliverance". These people are so out of the social norm that I can't help myself. I may seem like a terrible person for admitting this, but its not to make fun. Its just more of an interest and 'hobby'. The store service is actually good. The staff is friendly and keep the store in good shape. For a Wal-Mart... read more

I always have to make a stop at this Super Walmart. I like to push my cart and stop by every department and take in all of walmart's offerings. I think is great that you can buy tires, a rifle, apples, milk and an engagement ring all in one store. Its pretty freggin awesome. The workers are pretty nice, shelves are well stocked and they have everything! Woo hoooooo read more

I love this Walmart and it's workers. I have a taxidermied Raccoon named Stanley. He is very friendly and wouldn't harm a fly. I brought him in to this Walmart with me and the workers loved him. One lady even took a picture of us together. It was so sweet. No one complained or asked me to take him out. He was quite the hoot. This Walmart's is very friendly towards our stuffed friends. I'm sure they'd love to see more! read more

Normally you always get what you need at Walmart, but this one , this day had a huge pharmacy issue, new employees, rude and people who couldn't add! Just awful! read more

I love Walmart!! Best prices on town and you can get EVERYTHING in one store! I shop for everything here! I will say in the summer time it's a little hard to handle because of the campers that over run the place at all hours. It gets frustrating when I want to run in to get dinner for my family and I have to fight through the teenagers everywhere that aren't doing anything but hanging out. Not sure why Walmart is the place to go when you want to hang with your friends..but I guess whatever floats your boat! read more

Arrived 620 p.m. to get an oil change. There were no other customers there. If oil change can be done in 30 minutes or less and that's really stretching it. The automotive place closes at 7. They refuse to do it saying they were closing up now. With 40 minutes to spare they had plenty of time to process me and do a quick oil change. I will never shop at Walmart again if I can help it. This is not the first time that I have been treated like non entity instead of a customer. It will however be the last time read more

Typical Walmart, very good prices, friendly staff. Sometimes, when the check-out lines are long, they delay opening new ones

Checked my car into the auto service center at 5:28 it is now 7:44 and still waiting for them to finish putting my 4 snow tires on!!! I wasn't aware that you had to clear your whole schedule to have new tires put on your car but apparently at Walmart you do. The associate claims the car that was in the garage ahead of us had an issue and that's what the hold up was but over 2 hours for new tires is it ridiculous. I've been to hole in the wall mechanic shops and never had to wait 2.5 hours for some tires. Very unhappy!!! read more

Well kept and large Wall-Mart in Honesdale PA. Found everything we needed, checkout staff were efficient.

Great store! Apart from a variety of things I need, staff is really cool too, talked to someone near the food section they made some pretty good jokes and were really kind, sometimes I get there late and things that are for sale are out of stock, even though they sell them online I like to go physically cause there could be some things in season I could get that I wouldn't notice online, don't know how often they change things around but there should be an algorithm for getting things that were from past seasons that aren't on display, great experience every time I go. read more

nothing has changed, no one cares, and they still don't care if you want a them to stock a certain brand or product that you use. good luck asking anyone who cares, as the staff are rude as ever, and most just can't wait to get home or go on break. the only employee in the store who's friendly and helpful is the fellow responsible for pet dept. always a smile and a " how can i help you ?" ( and he's slighty challenged ) the store is never updated, and it just seems not one employee in the whole store really wants to even be there. they only carry limited styles of maxwell house coffee, although there are at least 4 other blends manufactured beside "dark roast": and "house blend" and decaff. don't order cold cuts either, the deli s disgusting, it has the appearance and looks like its the back room of a gas station. i could change my oil in the car by just squeezing the slime off the turkey. yuk. the rotisserie chicken is days old by the time they sell it, dry and tasteless, and full of grease. walmart made over 400 billion dollars last year, thats $400,000,000,000 in profits . yet, the honesdale store is the pits, and there's no hope in site ! very bad experience, dread going in, and cant wait to get out to go get what i need somewhere else, because they don't carry it. why they treat us so badly ? because they can, and they don't care, poor management, whatever, its the worse store on the east coast still ! read more

I waited 2 hours to get my oil changed so I cancelled. But spent over $100 picking up crap I didn't need while waiting so I guess they got their money & then some out of me so I guess that's the objective not service for sure. They said there was 2 people ahead of me. read more

Honesdale has the nicest Wal-Mart in the area. It is absolutely spotless, the staff are all friendly and regardless of what department they work in, they're all willing to help you find something. It is exceptionally well maintained and everything is VERY easy to find. I go to Honesdale Wal-Mart during the summer because Monticello Wal-Mart is DISGUSTING. The summer crowd completely destroys it and you can't even get through the Friday crowds to scavenge the last bits of anything they leave behind. A definite +++++ to Honesdale for being wonderful! read more

typical walmart. convenient, inexpensive, and employees were very nice. I was in town for mysteryland. i had a good shopping experience.

Had an issue with price scanned for cartons of soda. Saw one dollar cheaper as I walked out of store. Went back to customer service and waited long time as the second counter person left for lunch. When I checked out I also had a coupon which the checker forgot to scan. BTW he was a manager since they were so short on cashiers. Finally got refund for mis scan but not coupon. I wonder how many others got the overcharge. read more