This Walmart in Monroeville,AL used to be pretty decent but over the past couple of years it has fallen off and recently after the layout change and added self checkouts it has slipped even further. You are extremely lucky if there are two cash registers open at the same time. They are forcing people to use the self check out and that's not fair, especially for the elderly who have trouble with it. The lines are usually really long and it's to no fault of the cashiers. My wife and I have no problem using the self checkout but do not want to use it when we have a full basket due to the limited space to pack the items. (Plus we feel that we shouldn't have to pay and do the job of Walmart) They do have people stationed at most of the self checkout spots but not all of them are helpful and some are inattentive and grouchy. (Usually the younger ladies) We also feel bad for the older women who have to stand there at the self checkout lines for long periods of time. I'm all for a new layout/look but this one seemed to have been designed by someone who does not shop for themselves. I understand that they may have moved things around in order to get customers to travel past products that they normally wouldn't pass but now I hear senior citizens complaining about having to go from one side of the store to the other for things they didn't have to do that for before the changes. There is always a lot of workers in the isles picking groceries using those huge things that are in the way of customers finding stuff. Not their fault but some of them are a bit stand offish. I'll end with my biggest pet peeve which is the person who wants to check my receipt as I leave the store. (I don't always remember to not put it in my wallet. When the one or two lines that are open are so long that we are forced to use self checkout there are times when we hit the button for a receipt and it does not come out or it says out of ink or paper. The young people at those stations are usually on their phone pretending they are on the Walmart site. When we do get their attention they can't help us so we have to go without the receipt and when asked for it at the door it feels as if we are not believed. The irony is that we often see people in the self checkout who either know or are related to the young ladies stationed there and they are talking with them while the customer scans in every other item and bag them, get the receipt and happily go on their merry way. We go to Piggly Wiggly and Red & White more now. read more

I recently visited Customer Service. A person was having problems with their return, so we waited. I asked why not open another register. I was ignored by the employees. The customer making the return apologized. I told them that it wasn't their fault, but managements fault. They had three other registers not being used. Five employees were gathered around one register trying to solve the problem. Come on people, open another register and move the line along. MONROEVILLE HAS THE WORST WALMART EVER ! ! ! ! read more

I know, it's Walmart but this particular one is top notch! We head to Bama twice a year from Boston to visit family & friends in Repton and every time we go to Walmart the cashiers are extremely nice. Their genuine southern hospitality overwhelmed my wife. We are used to most of our cashiers up here being kinda cold, aloof and never making eye contact. When your Walmart cashier actually put the change in her hand as she was engaging in conversation, my wife was shocked with joy! Can't wait to move back to Bama..Roll Tide !!! read more

This is the worst Walmart I have ever been too. The customer service is trash! All but two or three employees I've come across while shopping there have been extremely rude! I have been living in the area for around 3 months and have been in this store almost every day and the employees are just so unwelcoming. I think from now on I'll shop at the local grocery stores and dollar stores. read more