WOW! Amazing customer service story tonight at 10 pm, the day before Thanksgiving. Heading to hardware in a store I'm not very familiar with and come across an employee leaving the floor at end of shift. I was guessing I would get zero or less than zero, but instead he walked me right to my item and talked with me about it. He was very knowledgeable about tools and was so kind to take the time he did at the hour he did. Kudos to this young gentlemen and those responsible for hiring him to the Walmart team!! Besides this one amazing experience, I find this to be the best stocked Walmart I have ever been to! (Been to many across the country.) It stocks cool, healthy products and keeps the shelves full. I sincerely appreciate the efforts the staff and management put into providing an excellent customer experience. read more

Waited for assistance in paint to shake 30 minutes went to customer service 2 times know 1 showed up.

This Walmart is awful...they have numerous of registers and only 1 that actually has a person checking you out. We can't use our tax free card at self check out or scan and go and this is what we have to deal with! It's not even busy I'm here but they have 1 check out person! read more

Walmart Supercenter - the inside of a grocery store - Department Stores Near Me - Oakland, Tennessee

Okay!!! I'm at Walmart Stupid Center, I mean Supercenter and I'm writing this and it's now 7:31am and the Auto Center is not open and no one has even bothered to help. The picture does no justice it is now 10 people in line and no workers. I am really sick and tired of this BASS ACKWARDS STORE "THAT IS POORLY MANAGED" Why can't they get it together??? Oh it's 7:35 now and we are just being assisted (NOT HELPED)!!! This Walmart needs to close and sink into the ground. read more

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Bought a set of tires with roadside warranty. Drove less than 100 miles and had to go back because one was leaking. Told me I had to make an appointment. I told them I was just here. He said everyone has to make an appointment and the next appointment wasn't until next week. Said it like I was asking him to do something above and beyond. Won't ever go back. read more

The staff at this Walmart are the rudest people I've ever met. Customer service goes to another level at this place there actually is none. I have never met so many rude people in my life read more

My fiancé and i dropped our car off at 7:15 this morning. They told us it would be a two hour wait so we went to gym. We came back and still waited an hour and half. Three and a half hours for an oil change and tire rotation. read more

It is 'convenient'. Folks in the comment section need to remember this is WALMART, not Macys. That said, I met Sam Walton many moons ago. He would never allow the 'changes' that have occurred in this chain store. Customer service is at an all time low in America... However, There are still employees that value the ability to WORK and take pride in a job (no matter how small or large) WELL DONE. Many times I have been assisted by those few at this Walmart who go the extra mile to provide excellent customer service. I have NOT been assisted by a few who do not. Many of those whom really lack in the training of quality customer service, are no longer there. For those of you who truly value your respective JOB, we salute you! Continue to shine. For those who do not, please step up to the plate and remember, there is no job greater than another. Do ALL you do with sparkle... read more

I refuse to even go back in this store. The employees are always never to be found when needed help. I asked the manager to help get something out of the case of the jewelry department 3 different times and after the 3rd time, instead of helping themselves they called someone over the intercom. No one ever came. The old man in the hunting and fishing section always walks off and into the back when you approach the counter. Worst customer service ever. I don't see how they sell a thing. read more

Where do I start? It's a clean store that much is true. First, let me describe an incident that happened with my father, José Angarita Sr. My father went in there one day to buy a few things and purchased a candy bar along with the rest of his things. He grabbed everything else but forgot to grab the candy bar as he walked out the door with his purchased items. He went to a regular register with a cashier. A few minutes later, he remembered it and had his receipt to show he paid for it so he went back in to get it. Apparently, as the cameras would show, one of the other associates put the candy bar back. When my father asked for it, this associate refused to give it to him and the cashier wouldn't speak up and say he had in fact purchased it and left it behind even though she witnessed it happen. The other associate finally did give him back the candy bar after he yelled drill sergeant style at the cashier who wanted to sit there and act like she didn't know anything. Now, my father is of a darker skin tone than I. He "looks" more "Hispanic/Latino/Colombian" etc. than I do. At least, what in the United States is considered more "Hispanic/Latino/Colombian etc." Isn't it cute how the "Anglos" only claim "us" when it's convenient for them? Let me tell all of you what happened with me. I went in there another day to get a few things and my father asked me to get some bread. I did so and I purchased it but I forgot it at the register just like my father forgot the candy bar. I went to a self checkout. I came back a few minutes later as well and what do you know? The associate there that day had set it neatly aside for the "white woman." Oh and the LOVELY door greeters. Sometimes they greet me and sometimes they don't. I don't care either way. Well one day, I went in there with my son and my lifelong bullies have been threatening my son. Well this wonderful door greeter decides as my son and I are walking out the door that she is going to walk by my son in a show of how close she could get to him and I stepped in between her and my son and she said only loud enough for me to hear "They take pity on you." This is the one with brown hair, tan skin, older woman. Then the elderly gentleman door greeter. On July 4, 2020 I came to the Walmart from Saint Francis Hospital Bartlett, which I went to at 5:00 am because I was practically 'deathly sick' from a sinus infection. The pharmacy didn't open until 10:00 am and I got there at about 8:00 am so I decided to take a nap in my car parked in the parking lot. I was in my night clothes which consisted of a pair of pink scrub pants and my old UPS store uniform shirt. My lifelong bullies have been saying that I'm prostituting and grasp at any straw they think will "prove" it's the "truth." This elderly greeter greets me with "hey, babe." I said, "hey, how you doing? Don't call me that." I don't believe he heard me, though. I went in first to sanitize my hands then went back out. I took my nap and the second time I went in he said, "hey, girl." I ignored him. I went in, got my prescription and came back out. I looked at him and then all he said was "hi." I told him, "Don't you say hi to me." So that's how that went. Now they are thinking about trying to get every associate in that store to ignore me if I ask for help or anything. I guess we'll see what corporate thinks about them singling out a loyal customer like that. Wouldn't they just love to get me banned? read more

I called the Electronics department of this Walmart to check stock on a big screen TV. The lady I spoke to said they did not have what I was looking for and hung up on me. She actually hung up on me! Whoa! Hey Walmart Management....you hire people like this? Maybe employment at this store needs to be reevaluated....from the TOP down. read more

I had an extremely rude cashier this morning....I don't know what was wrong with that woman. If she doesn't want to be a cashier, she should leave. I have talked to the manager in charge of cashiers and she was very sorry, but I just don't need rudeness when I never did anything wrong. If this is the kind of employee they hire, then I can see why people dont want to shop at Walmart anymore. read more

Store manager not the best, prices are higher on some items, never any checkers, out of the items you usually need ---- so, even though we live 3 miles from Walmart, we usually will drive 20 miles to another Walmart or Target if we need something !!! read more

I have hesitated to give a negative review but after today , here `tis. Today I called to see if a particular item was in stock and was told basically to come look for myself..............how`s that for customer service? Also whoever is in charge of stocking should be fired. Items that have sold out take days and weeks to be replaced and someone puts another item in empty hole to cover it. I finally started removing the item and leaving a note to replace correct item. read more

I have lived in Fayette County since 1990 and I love the Walmart in Oakland SO MUCH MORE than the one I used to have to go to in Bartlett! I just got off the phone with an employee who went so much out of her way to see if they had what I was looking for - they didn't, but no one else does either it seems. The people in Customer Service are outstanding - always pleasant, helpful, and again go way out of their way to help. I go to the store all hours of the day and night and have always found the same thing to be true. Last year I was looking for seasonal dinner plates - two I had bought had slight defects and I wanted to switch them out, but they were all sold out. The head of the dept. and the employees checked each day until some came in (which they weren't even sure if they would since they were just a seasonal item), then they picked out two with no defects and saved them for me behind the counter in the paint dept. until I could pick them up. Oh yeah, they called me several times to tell me of the progress and then called when they found them, truly excited they were able to help me. I cannot praise the employees and managers enough who are at this store!! read more

Out of all the walmarts this by far is my favorite. Least traffic, well stocked, least wait in line for checkout, and friendly associates. I'm not sure of the other reviewers have been to Memphis but they are far worse. If they think this walmarts bad can't wait to see what they say about the ones in Memphis. I am thankful to have the one in Oakland! read more