Avoid this location during the evening because the customer service is literally night and day. The…read morelast few years I have been here I went during the day and the customer service was awesome. Last night I came in about 8:30. I know 30 minutes before closing but I was only grabbing small amount of things for a quick overnight trip that I forgot to grab before leaving to Prescott. While I waited in line, I thought the customer was being frustrated with the cashier just for the sake of being rude. I was wrong...there was a reason. I came up and greeted the cashier. She responded with "We are closing" Yes I know you are closing and if I'm at the register, it means I'm checking out. When it was time to pay, I went to use my Walgreens wallet and it set this woman off. "NO YOU ALREADY TYPED IN YOUR NUMBER WHY DO I NEED TO SCAN THIS!!!" That was the tone and volume she used towards me. I actually stepped back a little in shock. "Ma'am, this is Walgreens pay. You can pay through this." I even pointed to the sign that suggested using Walgreens pay. "Pay with your card...we are closing" the cashier sighed. Whatever I had my wallet in my hand and I took out a card without a chip and swiped it. "UM WRONG WAY". Again the cashier barked something at me. I rolled my eyes and swiped the correct way and her register froze. No deal, just move to another register right? Wrong. The cashier blamed me for this. "Because YOU had to use digital coupons, now your holding up this line while we are about to close" Other customers were glaring at her, not me. We waited for about 5 minutes for a lead to come up. During that time, the cashier was mad at me and telling me to try to swipe or cancel the transaction because "we are closing and I can't believe this" The cashier had to ask for help 5 times from another co worker whos attitude matched hers. When the cashier told her she needed to use that register, that coworker said to her "Yeah I know you need to wait for me to log off" I see whats going on here. All of them are miserable. The poor guy who the other miserable cashier was checking out even told her "I hope you have a wonderful day and please make it better" A 3 minute check out process took 15 minutes. I made sure to use a chip card not to set this woman off. The cashier apparently works in the beauty department. I wouldn't even want her assistance with finding makeup matches if she is this short with something as simple as being on the register. Closing shift, you all need to do better.

GO SOMEWHERE ELSE. Pharmacy does not know what they are doing. Lady who answered the phone (and I…read morecalled twice) said I could not get my prescription since my insurance did not cover it. It absolutely covers it, but I said that's okay, I would pay cash and just get it. She said, no I could not pay cash and get it since the insurance does not cover it. YES, I CAN PAY CASH FOR A PRESCRIPTION EVEN IF I HAVE ACHHHS OR ANY OTHER INSURANCE. IT IS MY LEGAL RIGHT TO CHOOSE HOW I PAY FOR MY PRESCRIPTIONS. SO SAD SINCE I CAN'T BREATHE AND REALLY NEED THE PRESCRIPTION.

I've tried to call the Pharmacy. It's a nightmare here in Prescott w/ pharmacies- esp if you want…read moreto SPEAK TO PHARMACIST... hold times are ridiculous! Or you can leave a message, which isn't helpful if you need a CONVERSATION w/ pharmacist- staff. I have questions & meds that need refills from a different State- Its been 2.5 hrs yesterday & today between 2 pharmacies- including Prescott Valley CVS & ZERO resolution... so I guess I'll have to get a ride ( as my vehicle hasn't arrived from being shipped yet) & then be told yes or no + wait for it to be filled OR go w/out vital meds! This is a veryyy veryyy bad way to do business. For all of those angry- the Costco pharmacy answers their phone! I just can't switch this mth bc I'm having to transfer State to State. I will be using a pharmacy that answers the phone, esp after holding for 40 mins & then being hung up on!

I'm not sure the working environment of this store but the two people I spoke with were two of the…read moremost ignorant people I spoke with in a long time. The First Lady was super rude short and talking down to me. The second person told me I don't know what I'm doing about two times and spoke down to me like I'm a child. I had a script transferred and did all the work for the pharmacy to make it easier yet they made it very difficult and I hope they are just having a bad day.

5 STARS ***** Walgreens on Gail Gardner Road in Prescott, AZ…read morealways has what I need for the most reasonable price - it's a clean, tidy, and well-stocked store, along with a very friendly & helpful staff. I go in there regularly, as my OneAZ bank is next door and my Natural Grocers store is across the street. The experience I've had in that Walgreens store is one of the best of any pharmacies I've ever been in, and I ought to know. I was a supervisor for one of the largest CVS pharmacies in the country before moving to Prescott from CA.

The worst pharmacy I've ever went to. Moved here in July 2024. They treat you like a piece of crap…read more Like you are interrupting them. I've been sent notices that my prescriptions are ready drive 30 miles into town go pick them up only to be told it isn't ready. "Oh I'll have to print out the script and put it on order!" I said, "I got a notice it was ready. So I drove into town to pick it up!" "Well I can't give you something we don't have, you know what I mean! We will order it! Check with us tomorrow." A day or two later I call to check. "No we don't have that in stock we will need to print out the script and order it." What do they do with my script? Do they give my order to someone else? This keeps happening. I've waited three weeks for the Libre Sensor to be filled. I transferred everything to Safeway and it was filled in 30 minutes, oh and they were nice.

I have lived all over the U.S. this is THE WORST Walmart I've been to. The employees are as rude as…read morecan be. This last visit today is just one example of how it's been since we moved here last July 2024. I asked a blue vest Walmart employee in the garden center a question. Her response was in a very, very rude tone, "I fill orders I don't work back here!" I checked out in the self checkout lane. Was going to ask the employee there a question, but she was texting on her phone. I purchased a flower from the garden area. So of course I didn't have a bag. When I was leaving the "Unwelcome" person yells, "I need your receipt, I need your receipt!!!" I wasn't even to her yet and she was throwing a fit. I showed her my receipt and told her, "Just so you know you and your fellow employees are very rude!" We try not to shop at Walmart, when we do I usually go to the one that is further away with nicer employees. What a joke.

Came in because the new battery I purchased went bad in a few months. I had to bring it in, and I…read morespent hours sitting while they "tested" it. Before they ever began work.

I ran to Walmart after work to pickup a few things. After grabbing a couple of things I walked to…read morethe self checkout line. The staff member working there was helping everyone find a register but when I got there she walks away. Then when I'm leaving the person at the door stops me & counts everything in my cart to make sure I'm not stealing but didn't stop anyone else. Even the 2 couples behind me said it was wrong and they weren't stopped. This is the 2nd Walmart in Yavapai county that I've been profiled for being black. I guess Walmart trains their staff to be racist. I definitely won't be back again saving a few cents isn't worth the horrible treatment. I will be telling all my family and friends to stop supporting a racist company. There needs to be a way to give 0 stars they don't deserve a star

If you live in the area and need prescriptions filled this is the place to go. Courteous friendly…read moreefficient people great prices. Walgreens and CVS do not measure up at all.

I have been trying to order grocery pick up for 5 days. Frys website is inferior. they have given…read moreme 2 case #s,then hung up on 3rd attempt. 24hrs later tried again and site won't let me sign in. Glad I have a choice where to shop!!!!! It's a shame, the employees at pick up are great.

This place has just about everything but the kitchen sink. From produce to bakery, floral, deli…read morearea, meats, pharmacy, housewares, and seasonal items including clothes. There's even a Starbuck's & credit union inside. The market is always clean & organized & staff are usually friendly & helpful. Plus, if I need anything in a pinch this is one of my go to places that I can rely on.

First, I never even knew this existed until my Dr. sent my script there. I was leaving for…read morevacation in 3 days & needed my script filled ASAP. I called and spoke to someone who put my script into high gear. I am so thankful that he recognized the urgency. Then when I went to pick it up, he explained how to administer the medicine and gave me a receipt so I could bill my insurance.

I had a very pleasant experience at the Prescott Compounding Pharmacy today. Jimmy and the rest of…read morethe staff were kind, patient and professional as they answered my questions and helped me out with some Pure Supplements. I recommend visiting them for all your compounding pharmacy needs!

I scheduled flu/Covid shots online for my 101 year-old mom, my wife and myself. Received an email…read morereminder for all three of us the day before our appointment. When we arrived at Safeway, we went to the counter to let them know we were here. The clerk was apparently born without a personality, and told me I was good to go. He told my wife that she was "not in the system." She showed him her email reminder on her cellphone. She was again told that she was "not in the system" and she would have to fill out a paper form for her shots. I gave the clerk Mom's name. He asked me for her birth date. I gave it to him, and he told me that he had a "different birth date" for mom in his system. I had to fill out a paper form for her shots. The pharmacist did a good job with the shots. This will be the last time I use the Safeway pharmacy, Willow Creek Road.

It's nice because it isn't busy. But there is a reason it isn't busy her name is Hannah the…read morepharmacy tech that should not be waiting on customers. She is so unfriendly and rude I thought I was in an old army line. No hello just a cold stare, "Date of birth? Name?" She really has it down on how to make a person feel not welcome. That was my first time there, my second time same cold response, but worse as I had a question on why I wasn't receiving my usual 28 day supply of a product as she just had the 14 day pack. She looks something up and states, "It's your insurance!" I answered, "My insurance has always given me a 28 day supply." After going home and calling my insurance they stated they saw the transaction and the pharmacy filled a 14 day when in fact it was written as a 28 day supply. I have now switched all my meds to mail order. Between Safeway pharmacy and Walgreens on Willow Creek apparently they don't care if their customers are happy. They must get paid regardless whether they have customers or not.

We've used the services of Goodwin Street Medical Supply numerous times since late 2025, the most…read morerecent being today, 8/10/2026. We went there to consider buying an upscale walker for my husband. The very knowledgeable staff spent a lot of time with us describing the pros & cons of various walkers. Michelle, along with a couple other company employees, assisted in demonstrating various types of walkers. In addition, she explained the Medicare payment allowance upon receipt of a prescription from the physician. She spent a lot of time with us and there was never any pressure to purchase anything. She made very helpful recommendations based on the needs of my husband. A few weeks prior to today's visit, we went there to find a walking cane for my very tall husband. Whether it's a small, inexpensive item or a high-end piece of equipment, you get their undivided attention. We've always been treated with so much respect and they never fail to provide the best possible customer service. We will definitely return to this company when the time comes for us to make a purchase. As mentioned above, we've become repeat customers for obvious reasons. Linda & Jake

Good personal service with instructive proprietors. Very concerned that their customer's needs…read moreare filled

I changed Pharmacies from Safeway Pharmacy on White Spar Rd to CVS because they have a drive…read morethrough window and it is too hard to get out of my vehicle and going into the pharmacy to pick up my scripts. But I am already missing the gang at the SW pharm because they were always so kind, patient and professional. A shout out to Andrew and Melissa and all of their staff. I love you guys and miss you TERRIBLY!

While Andrew continues to shine, the new staff brought on since the merger is rude, crude and…read morecompletely unhelpful. I refuse to do business with them any longer.