I stopped in on a whim and I'm so glad I did! I have a pair of designer sunglasses with seriously…read morescratched lenses. I had ordered replacement lenses online and was planning to pop them out myself...but when they arrived I was really struggling to get the old lenses out. I had asked a store in the mall once, and they would not do it. Knowing I was likely to break them myself if I continued to try, I stopped in to Eyetique to see if they would swap the lenses for me. The woman working in the store (Susan) was super helpful. She had the old lenses out and the new lenses ready to go in seconds. She even provided a replacement case from the brand since mine had long ago fallen apart. Five minutes fixed something I've been avoiding for months!

If I could give them a ZERO I would! Let me start by saying I was late for my appointment. I…read morenormally go to the McKnight Road office which I found out when making my appointment had closed. This morning I had a 9 am appointment at the office in Wexford. I went to Waze and typed in eyetique the directions that pulled up were for the one off of the Warrendale exit. I didn't think anything of that. I got there early at 8:55 am and was told that I had the wrong location. The lady that greeted me was very nice. She told me where the actual Wexford location was and called to let them know I was on my way. When I got there the gentleman that helped me was very nice. I apologized for being late and making such a stupid mistake by going to the wrong location. He said no worries you're good. He proceeds to get the tablet ready for me when another employee walks in and also another customer. The gentleman helping me told the customer he would be right with them. Then out of NOWHERE comes Heather Snyder and screams SHE WAS 20 MINUTES LATE FOR HER APPOINTMENT WE ARE SEEING THE 9:30 APPOINTMENT FIRST. I said I don't care I would wait then I thought about why she was yelling. I would expect them only to take me after their scheduled appointment because I was late no matter the reason. She is very unprofessional and there is a way to talk to people. At that point, I got up and left my money spends elsewhere. She needs to learn how to talk to people. After her yelling there was no way I would let her check my eyes! Eyetique McKnight Road's location was my favorite. And again the gentleman who helped me was super duper professional.

Glasses are expensive, so you want them to fit properly, look interesting, and stay in good shape…read morefor three or four years or until your prescription changes. This vision specialist accomplishes that. I especially appreciate the office staff who help you choose the perfect frame, adjust it for your face, and keep it in good repair. They follow the quarantine guidelines, keep the area sanitary, and are very pleasant. I highly recommend this optometrist.

I will say that the staff is wonderful and friendly. While I didn't catch all names, Erica was very…read morefriendly and went above and beyond to help my daughter find glasses that works for her. She also wrote down the times I can come in to pick them up. Doctor Desimone is quick and knowledgeable throughout his exam. The appointment for us took less than 1 hour for 3 people from exam time to picking and ordering glasses. So much friendlier than my previous doctor and the service is outstanding!

I took my granddaughter to the Butler PA Americas Best location, and was amazed by the kindness…read moreand compassion of the staff. My granddaughter's glasses (purchased through a different company) broke with both arms unable to be repaired, the previous company they were purchased through, continued to give us the run around. My husband has been a customer of America's Best for over ten years and never had any problems, so I took our granddaughter there. Laura and Sandy at the Butler location were absolutely incredible. My granddaughter was able to leave her appointment with a new frame for the old lenses, while awaiting the arrival of two new pairs of glasses. My granddaughter had been going through her first month of fifth grade, as well as trying to play soccer, with taped up glasses and the arms kept falling out of the tape. It literally brought me to tears to see these two ladies show our granddaughter so much kindness and respect. It is good for children to see adults go above and beyond to be kind. I don't know why anyone would go anywhere else for glasses or contacts. I know our family never will go any else!

Needed an appointment because I broke my glasses! The staff was able to get me in the same day!…read moreReceived my new glasses in a few days! Great and friendly service!!! I LOVE my designer glasses!!!

My boyfriend and I made a last minute appointment with Dr. Troia, me because I was having an issue…read morewith dry, itchy eyes, and my boyfriend because he was out of contacts and had been wearing the same pair for two months. I was definitely impressed by how quickly they got us both in. I called in, they told me they'd take me immediately as soon as I could get there. I walked in with the boyfriend, and wound up talking him in being seen too, and they had absolutely no problem squeezing both of us in. The women at the front desk were lovely and professional. Dr. Troia, however, barely looked at me. He put a light in my eye, never touched my eye lids or inspected them. He said, it's dry eyes and gave me a sample of drops. I immediately put the drops in and when I didn't get relief, I told him. He said to give it time. I don't think he even looked at my "chart," if there even was one. He started to enter my information in the computer and didn't even know my name. I had to correct him twice. He gave me Lotemax, a steroid drop. I went later that week to my regular eye doctor who said I did not have dry eye, but an allergic irritation, and wound up with a slight scrape on my lower lids and mild damage to my cornea. I definitely would not recommend his office to anyone. My boyfriend agrees. His eye exam took like than 5 minutes. Dr. Troia breezed through it, not even letting him take a minute to have his eyes focus before asking, 1 or 2, 2 or 3. My boyfriend didn't have his eyes dilated, didn't do a Intraocular Pressure Test. Dr. Troia had to ask my boyfriend if he had astigmatism. Isn't that something you should be able to see with a routine eye exam, doc? We ordered his contacts and they came in quickly, but only to discover that Dr Troia was in such a hurry to get us in and out, that the prescription is wrong. Why he was in such a hurry, I don't know. We were the only people there. He seemed overly confident, almost arrogant, like he didn't have time for us. Now we have a years supply of contacts that cant be used because the right eye is wrong, my boyfriend's insurance won't cover another routine eye exam or more contact lenses, and I've had two more visits to an eye doctor because Dr. Troia misdiagnosed me with chronic dry eye. Moral of the story: Thanks for getting us in so fast, but it caused more expenses and issues in the long run. Take your time with your patients. If you don't have the time, don't accept last minute appointments. I won't go back again, and I will not recommend him to anyone else.

I have been treated by Dr. Paul Lobby for thirty years. I have always received excellent care. I…read morehave never had to return because of a problem. Dr. Lobby's support staff is excellent. The technicians that fit frames and make adjustments are very experienced and well trained. You won't do better than this. Bob Penigar Ford City, PA

I had to switch here for insurance reasons. Dr. Shirley is thorough and fabulous. That's why I…read morefeel badly about giving this 3 stars. However, I've been going here for years now, and the same three secretaries are rude and short every single time I call. They act as if the patients are beneath them and are interrupting them. Dr. Shirley is the only reason I continue to go and sadly, because of the people answering the phones, this patient is barely hanging on by a thread.

What a turn-around! The employees here used to be totally apathetic and unhelpful. Something…read morehappened--maybe a change of management--and now they are helpful and friendly. The folks who take donations at the rear of the store are welcoming and even say thank-you. The cashiers are more agreeable and pleasant than you'll find in most high-end clothing stores. Great job, Goodwill. I'll be shopping there more often now that it's a positive experience.

Can not say enough good things about this office. Stacy has been extremely accommodating and…read morealways pleasant to work with.

no longer a fan... the doc was nice, and i never had an issue with anyone in the office, but the…read moreoffice manager is something else... she incorrectly billed my insurance and refused to fix it, or even hear what the insurance was saying as to why it was mis billed. she just kept telling me its, right i have been doing this a while now. this was a procedure i would routinely need to have and if it was going to be mis billed every time, i told her i can have that and would need to look for another provider. she told me yep, i think you should find another provider. so i did. too bad, not worth the hassle.

Extremely rude and unhelpful customer service. When asked for simple assistance with a device…read moreissue, the customer support team member shouted at me from across the store and could not be bothered to look up my account information. Upon asking a follow up question, the customer support team member declined to even get up from sitting at a table and continued to yell loudly. The entire interaction was appalling & quite embarrassing for myself and the several other customers in the store. I can honestly say after being a customer of AT&T for several years, I have never experienced such shameful behavior from a customer support team member!

Super slow service. Was transferring service from Verizon to AT&t. Had done the order online and…read morepick up phone at the store. When I reached the store, they don't not have my order. It took 2 hours to get the process done with the store guy attending two other customers. Waste of time. Won't come back.