Love this place. Highly recommend. Excellent employees. Take your whole family. You will love it.read more

Do NOT go here. Not forthcoming with what was going to be done. I went in for a consultation for…read morea tooth that has moved and affecting my bite. I was seeing consultation for braces and teeth whitening I was not made aware that the exam they did was going to be billed to my dental coverage. I have my established care with a different provider. They were also billing me for a cleaning that DID NOT HAPPEN. Due to the billing events from this appointment, I now can't use my coverage with my regular dentist. The doctor that did the exam recommend a small procedure that would involve shaving the tooth and make it appear normal. Now, I am being told that was not the recommendation. Save your time and money. Go to a reputable provider. I will be filing a complaint with ADA complaint board and BBB.

The dentist and supporting assistants are friendly and engaging. The problem with this facility is…read morethat there is little to no communication between the doctor and the accounting department. I had my initial exam, etc., then discussed with the doctor my level of commitment, commensurate with my insurance coverage. During the course of continually having the temporary crowns replaced, an opportunity arose where I could facilitate obtaining the permanent crowns. Unfortunately, the kind doctor never conveyed my insurance limitations to his billing manager. Therefore, I was charged $7,000 through my insurance provider, then charged an additional $2,500 as an "out-of-pocket" expense. My friends and neighbors have also noticed billing anomalies. When they challenged the accountant about the issue, they were phoned by the dentist and assured that their "overpayment" would be accordingly refunded. Thankfully, the money was returned. They then received a letter from Agave Dental to the tune of "we no longer want to have a client-patient relationship with you". I advise any readers hereof to be especially vigilant with their dealings with Agave Dental.

They called me this morning and asked if I could come in earlier and I said no, they said that was…read morefine, nothing else. So I came into my original scheduled appointment time and was told they couldn't serve me because they tried telling me they couldn't do a cleaning today (that was never mentioned on the phone call). I was not told that my appointment would be cancelled. I scheduled my appointment a week ago and took time off work to come in. Extremely unprofessional and disorganized business.

Well the best thing they got going is their dental hygienist Rafael (Tony)…read more The rest is just one's opinion. I went there for 7 plus years. But lately in the last year or so. I suddenly felt a push towards up selling of items and procedures. Or may be I refuse to spend that kind of money. And like to get more options. Either way just my opinion.

I really appreciate the friendliness of the staff here, they immediately put me a smile on my face…read more I have very strong issues with traditional deep cleaning and Dr. Jones set my mind at ease with options that I wasn't previously aware of. I was able to return the following day for part one of that deep cleaning without fear and trepidation. Tony was awesome and got the job done with no needles in my mouth and very little pain or discomfort. I sincerely appreciate how the staff accomodated me. After suffering from Lingual Nerve Damage over a decade ago, I was so deadset against any deep cleaning and hadn't allowed any dentist to even suggest it since. Dr Jones explained the way the rules and regulations trickle down and how insurance companies view procedures. He did so in simple language that I could understand and then suggested the topical anesthetic over a needle injection for the deep clean. I can't express how much that negated the fear in my mind. Thank you!!!!

My younger brother received his braces from here so naturally I brought my child as well! What a…read morefun and engaging office. They have slushies for after visits and your mouth is sensitive. They have some incentive for you to make sure you're brackets don't brake and you keep you teeth clean. And many other opportunities to earn beach bucks which can be redeemed for prizes. Their appt reminder slips are coupons for tacos across the street. They have toys for other children to play with while waiting. The staff is all so kind and welcoming. My kiddo is always excited for her appt. The office theme is very tropical and fun. They announce patients birthdays and celebrate when you get your braces off. I will be recommending them to anyone who says they need braces in the future.

Incredible and friendly service! Just completed my 8 year old daughter's consultation and shes no…read morelonger scared but excited to come back! From the greeting to tour, to conversations and explanations of xrays and teeth placement- everything was amazing. We love the esthetics and decor, vibe, cleanliness and customer service. Shout out to Amber- you're an incredible coordinator! Thanks team at Robison Orthodontics! You guys are awesome

Everyone here has been amazing! I love that the receptionist remembers me every time I come in, and…read morethe assistants are always so kind! My 3 year old son has come with me to every appointment and he always loves watching them examine my teeth.

Absolutely loved my first visit here! I was able to book my consultation online very easily. There…read moreare days and respective time slots. Consultations are expected to take 30-45 minutes. I even got to fill out my patient history forms prior to my appointment. Upon arrival, the front desk receptionist greeted me with a smile and checked me in. The lobby had lots of seating, WiFi, and a movie playing. A lady called me into the office where she first took x-rays of my teeth. You could tell they took hygiene and disinfecting seriously. We then entered her office where we spoke more about what issues and treatment I was seeking. One of the doctor's (family ran and owned which I love!) then came into the room and examined my teeth. He further explained the different types of treatments, gave me a time estimate, and advised on Invisalign. There were some insurance kinks that all the workers ensured got situated. After my insurance got cleared, I paid for my future treatment, they took before pictures, and scheduled my follow up appointment! Love this office!

Waiting six weeks for first fitting...Office people appear to lack any training to deal with the…read morepublic. Manager on site, but where is she, when you have important question. Service is terrible. Need a good lawyer. Now if I receive my new dentures, will they fit, and what kind of service can I expect.? Another week gone by, no call, no service..Is not something wrong with this picture?

Western Dental in Casa Grande…read more If you follow any reviews at all please follow mine regarding this office! This is the worst office I have ever been to or heard of. I know dentistry as my mother did dental hygiene for 45 years and I was an assistant 30 years ago. That being said I had beautiful teeth but due to an illness my teeth literally were breaking daily starting 5 years ago. I was scared and embarrassed I thought I would never need dentures. It took me over a year to go in but I finally got the courage this September. Trying to make this review not so long, I had my initial appointment and the dentist I saw had the personality of a mop. I felt rushed with questions, he was rude and frankly made me more worried about everything instead of feeling more relaxed. My next appt was Oct 4 with the surgeon to remove 15 teeth! And do bone graphs so the dentures would fit right cause the dentist I saw in September says if I didn't get bone graphs my bottom dentures wouldn't fit right and would move when I talked, ate etc. That freaked me out so I said I wanted the bone graphs. That same dentist said it would take only 2 days to get the temporary dentures so I wouldn't I wouldn't look toothless which embarrassed me terribly. I cried and said I was scared and so embarrassed of that. The day of surgery was the first time meeting the surgeon and he did the surgery while I was under anesthesia. It seemed to go well considering. I had a lot of swelling, bruising, black eyes and pain but it wasn't that bad. Nobody from the office called at all to see how I was like I was taught in dental school, like other offices do. They didn't care at all. I couldn't even get in to see the surgeon again for him to look at everything until Nov 15, over a month later. I still have not received my temp dentures and nobody had any info. I finally tracked down the office mng who is there only once a week! She promised it would be done within 2 weeks by the best lab they used. The girl there told me the reason the temp dentures weren't ready was the info was never even sent to the lab in September to get done! Back to the 15 of Nov, today is Dec 11 and still nothing , no temp teeth or permanent for that matter and I can't reach anyone! And to make it even worse the bone graphs weren't done that we paid out of pocket for and still have not been reimbursed. I have missed my sister's funeral in California along with other plans I couldn't go to cause of being so depressed over how I looked etc. Í hope you've read this review and don't take your chance at this office. When I was in dental school we would joke about Western dental and were told not to ever work there or go there but I thought after 30 years it changed plus my insurance, Medicare, had them listed for casa grande. Please don't take a chance here, if your getting serious work done like me go to a real dental office that care about their patients! Sorry this was so long but felt the need to warn people. And this wasn't even everything that went wrong! Good luck! Since this as of December 22 I still never received my temporary dentures and was told I have to go to a different dentist to finish. It's Xmas, I have no teeth, and all my dental money for 2025 is gone and next year my insurance is paying$1000 less so idk how I'm going to fix my mouth. This has caused so much stress and depression. I can't believe this place. Since they are going to treat me this way and ruin my life I will have to now go to the attorney, the dental board, the BBB, and possibly 3 on your side with the news. I have health issues and now I have to do all this when all I wanted was a nice smile again. Just devastated

We have been looking for a new dentist for our daughters, and we are so glad we were referred here!…read moreThe staff is kind and amazing, making kids feel completely stress-free. When we pass by, my daughter asks to go back, which is crazy to hear a kid say about their dentist! You will not be disappointed coming here!

They are always behind, never run on time and do not care at all about your personal schedule. Our…read morerecent appointment we were the first of the day, first to arrive and still the LAST to be taken back after two other families walked in after we had already fully checked in. Even if you are the first appointment of the day be prepared for them to triple book it so you don't even end up being the first appointment nor taken back on time. Every time we go we are waiting for no less than 30 minutes sometimes even longer in the LOBBY plus another half hour every time before the dentist comes in the room. The dentist himself is kind and friendly and explains everything well however they need to care more about their schedule times and honor the times they book and stop double/triple booking especially when their is only one dentist in the office.