Worst customer service I have experienced a long time!! I…read morecalled for a fitting earlier in the week and need a tuxedo altered for a wedding in 12 days. Galina seemed a little frazzled, but said I could come in and she would be able to accommodate me. I came in when she told me to and she had forgotten and flat out told me she couldn't do it?! The wedding is now a week away and I have few options. When I replied that I was only doing what she told me. She was not concerned at all and seemed like I was bothering her. I would never recommend this business. She stressed me out and I was only there for 5 minutes:(

I have had many items altered here in the past ten years and the work is first rate but the hours…read morehave become totally unreliable. In my most recent attempt to drop items off, I called to verify Galina would be open the following day. She assured me she would be open from noon til four. I arrived at 12:30 the next day, after a half hour drive from my home, to find the shop was closed though the hours posted on the door said Open 12 to 4. This has happened several times. I have no confidence I would get my clothes back if I did by some miracle find the store open. Galina does not deserve to stay in business.

Professional seamstress usually a week turnaround and fair prices…read more She does a great job

If I could give this place -5 stars, I would. I brought in two dresses for alterations -- one of…read morethem being a sentimental piece that belonged to my late mother. I clearly communicated that I wanted to preserve the integrity of the original design and simply have it fitted slightly to my frame. Not only did she ignore my request, but she also removed key design elements (like the buttons) without asking -- essentially reworking the entire dress into something unrecognizable and poorly finished. The second dress? She didn't touch it at all. Literally zero work was done, yet she still charged me $90 in total. She also failed to mention when I dropped the items off that she only accepts cash. When I showed up with a card, she told me she could take Venmo -- but insisted I write "thank you" in the memo line instead of noting it was for alterations. That alone made it clear this is an under-the-table operation. When I came to pick up the dresses, she didn't offer a fitting -- which is extremely unusual for any reputable alteration service. It felt like she was rushing me out the door, and once I got home, I realized why: the second dress hadn't been altered at all, and the first was completely botched. This experience was beyond disappointing -- it felt like a scam. I went here based on glowing reviews and was completely taken advantage of. Please be cautious. I would never recommend this place to anyone, especially if you're bringing in a sentimental or special item.

Anna does the best alterations! She is professional, kind & a talented seamstress. She gets it done…read morequickly and it's always been perfect. She has done numerous types of alterations and is a perfectionist. Her prices are very reasonable. I wouldn't go anywhere else! Anna is the BEST!

Heritage Xpress was a night mare. Burn marks on my military uniform.Told me it would be ready by 4…read moreand when I showed up to pick it up, she had no idea where it was. I had to wait 2 hours to have someone bring it to the store.

Aiko is an amazing tailor. Her work is impeccable. She can fix/alter anything. Very professional…read moreand work is completed when she says it will be ready. The quality of her work is top notch. Worth every nickel.

Aiko-san is a rare dedicated artisan-tailor. If the 1980's Neiman Marcus were here, they would…read morescoop her up immediately to tailor their fine couture pieces! I am especially partial and proud of her for I am a third generation Japanese American " sansei". She is first generation native born, and lives by rare old world values and does beautiful work on all her pieces whether simple hems to more complex extensive fittings of fine garments. In the very early 70's right out of college I found myself as a personal shopper at Bloomies in Manhattan with the likes of Mrs John Hay Whitney to Patricia Lawford and pioneer female attorneys at 20th Century Fox Studios who inhaled Chanel suits as soon as they were marked down. I know and genuinely appreciate a fine craftswoman. Sarasota is indeed lucky she has not yet retired!!!

MIRACLE WORKER!!!!! Tammy made the wedding dress MY DRESS. I got a great deal on a dress that would…read morehave been out of budget but the boutique was discontinuing the designer due to the price point being a turnoff. The catch....the floor dress was the only one they could sell me. It was pretty big, but it was everything I ever dreamed of so I was determined to make it work! I went to another alteration shop hours before I found out my wedding was getting postponed thanks to COVID. I was refunded for the almost $400 worth of work they were going to do on it. Then, when the wedding was nearing again I went to another alteration shop that was recommendation. This shop only give me a panic attack when that seamstress told me my chest would be pointy if she brought it, the way I wanted it. She told me I wanted it "too tight"...okay lady...who wants their wedding dress loose??? I RAN OUT of there with my dress and then found Tammy's down the road. As soon as she pinned up the dress I knew I could trust her and she would alter it exactly as it need to be.'It was PERFECT I cannot thank her enough and will be bringing it back there to be cleaned. She also beat the price I was going to pay at the first shop!! THANK YOU TAMMY. I WISH I COULD GIVE YOU MORE THAN 5 STARS.

I had a deeply disappointing experience here with alterations for a bridesmaid dress. They were 30…read moreminutes late opening for my first visit from their posted scheduled time and they force customers to pay the full fee upfront before any work begins. After two fittings, the dress was completely ruined and structurally unsalvageable--a fact later confirmed by an independent, second-opinion seamstress.I would not recommend this business.

Lana explained in detail the steps needed to take in a pair of shorts. I tend to buy shorts with an…read moreadjustable waste so she explained it wasn't as simple as adding a button.

They are ridiculously overpriced! Charged me $150 to shorten (x2) pairs of jeans, 1 pair of cotton…read morepants, one dress, and fix a small hole on shorts between the zipper and fabric. Very basic alterations that did not take them long and that's the price tag?! Unfortunately for me, I didn't realize until after the work was done, but I will NEVER use them again. I feel robbed honestly. And this was not a rushed job. Plus they have very limited hours which also doesn't make it convenient for the consumer. Lesson learned!

Kelly and Simone assisted with last minute bow tie request and cufflinks - great quality, value,…read moreand service. Thanks!

I have been a custyomer of Pino's for 45 years, that's right, from mhis days in New Jersey and…read morePennsylvania. The work was always perfect and the service was not only friendly but worth a good chuckle with Pino. Pino apparently carefully selected his successor as Kelly is every bit as capable and almost as good for a laugh. The staff are all welcoming and capable. Could not ask for more in a loical business.

I took in a pair of tiered ruffle pants to be shortened. I asked that the seamstress remove extra…read morefabric but not take it from the bottom because the pants would lose a ruffle. Instead I asked that he remove extra fabric from above the ruffles. He removed the extra fabric as I requested but then sewed an entirely new visible seam right through the middle of each pant leg! I don't know why he couldn't have sewn the ruffle panels and new seam as one to make it less noticeable. When I brought this to the attention of the owner, she was quite rude and repeated over and over again about the way he sewed the pants, as if I couldn't see it for myself. She even said that I must not know anything about sewing (which I actually do) otherwise I should just do it myself. She failed to even listen to me and comprehend the way I had requested and suggested the seam be sewn. She never apologized for the misunderstanding or way in which the sewing had been done. Thank goodness I only paid $15c but now I have seams in my pant legs they hadn't been there before and didn't want at all. This was a very disappointing experience. I will be using a different seamstress from now on.

I gave her my jacket to put in a new zipper over 5 weeks ago. I tried to call them today which is…read moreone of the 4 days they are open from 9 to 1 and only got a recording. I went to check on jacket and nothing had been done. In fact she measured the zipper in front of me and suggested it would take 2 weeks to get it which by now she should have already done. She further suggested I order the zipper for her. There is no service here at all. They look like a warehouse of stuff that obviously like mine has not been completed. The worst thing is they do not show any care as to completing the work so I took my jacket to another store and it will be ready in 7 days. I am through with them.