I bought my classes here for my five year-old son and I called the store prior to coming in. I told them the glasses had been broken and we had them for less than 30 days. He said it was completely fine to bring them back and when I got to the store, they said since they were broken, they wouldn't take them back. They said it was my problem that they were broken and that they couldn't honor their store policy. read more

Worth a road trip to Pittsburgh! Affordable, chic optical shop in a fab city with great dining and cool things to do! I've been a war by Parker fan since they first came in the scene but only recently needed glasses ... they do offer an at home try on service but not all frames are available to try hence the recent trip to Pittsburgh - service is low pressure but friendly and helpful. Definitely check them out if you want chic frames at a great price ... I just wish more styles came in a a wider option hence the 4 stars and not 5 read more

Warby Parker East Liberty - Eyewear & Opticians Near Me - Pittsburgh, Pennsylvania

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Today Ashley and akara ( forgive my spelling ) were incredible today. We walked in with glasses that desperately needed a realignment and adjustment and Ashley was so attentive and careful and handled the both of us with extreme graciousness. I can't recommend this particular Warby Parker location enough. read more

I was in town for a football game when the lens popped out of my Ray Bans. I was short on time and found this store close to where we were staying. The woman there took my glasses in the back and within minutes they were fixed and I was on my way. Thank you so much for your help! They were all very kind and professional. If I lived here, I would shop here! read more

I have had problems getting my bifocal prescriptions in the proper place for years. I would have to have them made multiple times until they were right. I went to their brick and mortar store, and explained my problem to the optician. For the first time in at least six years, someone measured me correctly! I bought two pair of bifocal glasses, and the two pair combined were three hundred dollars cheaper than the pair I had gotten two years ago! I couldn't be more pleased! read more

I had such a great experience here! I've been looking all over for a new pair of glasses, and I chose the very first pair I laid eyes on when I walked in the store. First of all, the service was great. They're very helpful but not overly intrusive. I've been to optical places where the workers are just breathing down your neck and watching every pair you try on, but that was not the case here. They all seem very patient and willing to give you the space you need. They also made the ordering process very easy. I didn't know my exact prescription, but they were able to figure it out by looking at my current pair of glasses. They also are willing to call your eye doctor to get your prescription so you don't have to worry. Next, the selection of glasses was modern and stylish! I wish I would have taken a picture of the entire selection, but the picture I have here is of the pair I chose immediately. They organize the options by shape, and they have a nice variety of styles. They also have a wall of sunglasses on the other side of the store. Not to mention, they get new styles in every few weeks/months, so there will always be great options to choose from! Lastly, the prices are so worth it! $95 for a pair of nice glasses is nothing compared to other optical places where they charge you $200+. I highly recommend checking this place out if you're on a hunt for glasses. Like I said, I found mine within one minute of walking in the store! I will be back for more without a doubt. read more

Warby Parker East Liberty - Eyewear & Opticians Near Me - Pittsburgh, Pennsylvania

I've ordered from WP online for years and I'm so glad that Brock and mortar locations are popping up all over. Especially happy that this one is walking distance from my house. What an incredible product they make. The frames I've ordered have outlasted ones I've had from other companies by leaps and bounds. The prescription is always spot on. The selection is fantastic. Somewhat overwhelming for me at times because I want them all! read more

I had Lasik in 1999 and it's served me well all of these years but, as I hit my 40s, I noticed that small type on labels started to get excruciatingly, unreadably small. I ordered some nice frames from Warby Parker via mail order during the pandemic, and they were wonderful to work with, even shipping me a completely new pair of glasses when I decided I'd rather go with reader-style lenses than the original prescription I had filled. I also added blue light protection since I primarily use them while working on my home computer. I guess I don't treat my things very gently and managed to lose both screws from the one earpiece within a few months, as well as damage that hinge. When I took the glasses along on a recent trip to South Hills Village, which has four different vision providers, not a single one of them had these apparently obscure screws. I called this Warby Parker location to ask if they had them before making the drive and they assured me that they did and, even if for some reason they didn't, they would be able to swap out the frames since they carry all the frames. Walking into the store I was immediately welcomed and someone took my glasses to work on them. I enjoyed walking around the store looking at their vast selection of frames, trying on a couple in person since I hadn't had that experience online (although the virtual try-on was fantastic), and even checking out some sunglasses and accessories. The store personal presence was available and helpful but not even remotely pushy in terms of trying to upsell me anything. They helped me efficiently and even gave me a brand new case as I was using the original shipment box to carry around my glasses that day. I also enjoyed spending an afternoon in this part of East Liberty, which has a bunch of cool little shops and eateries. So glad Warby Parker has a couple of physical locations (here and Ross Park) in the area! read more

Warby Parker East Liberty - My repaired Daisy Narrow frames and free new case. Thanks for the hookup, Warby Parker! - Eyewear & Opticians Near Me - Pittsburgh, Pennsylvania

I recently visited with my sister who was on a mission to find a pair glasses she could get shipped to her in less than week so could take them on vacation with her. I also want to see if I could find a fun pair of glasses to have a second set. When entering we were kindly greeted by the staff. After asking about expedited shipping we discovered that we could the glasses delivered by the date she needed them. And then a very nice gentleman assisted us and showed different glasses. Warby Parker was a nice selection of everyday glasses. They are also pretty affordable with most glasses being between 95 and 145 dollars. I was slightly disappointed that they didn't have any more exciting or fun pairs. However, when I told this to the salesman he informed they were going to get more "flashy" glasses at the end of the month. Over it was a very great experience! I would definitely recommend if your just looking for simple pair of glasses. read more

Eh. Its a basic store. Nice layout. Friendly staff. Decent selection. Prices are very reasonable. They are living their vision statement. Despite all of that, it wasn't anything special. read more

I have been a Warby Parker fan for a very long time, three years of which I spent talking up your brand to customers at the coffee shop I worked at. I probably promoted your business for three years for no pay I just liked y'all and figured I would help you out. Now your response is: pay up. Do you know how much money I probably made you guys during those three years? Now you're like sorry can't help you that wiIl be $300 though. I got all three other members of my immediate family to buy Warbys. I talk them up to strangers I talk them up to my friends, hell I talk to random people I meet at the grocery store. First of all I had to pay $179 for my frames to be replaced which I broke them and it was my fault. But $179? For molded plastic? I thought Warby Parker was supposed to be affordable? Now they want me to pay $95 for the lenses to be replaced. So I'm spending $300 for them? Hmmmm looks I'll never be your customer again read more

The nation's obsession with Warby Parker is undeniable! I really enjoyed visiting the store for the first time last Sunday as I felt like my understanding of the brand is now complete. I had ordered two try-on boxes from WP probably five years ago and not found a frame that fit. Not only has the frame selection grown dramatically since then, but I love the Narrow, Medium, and Wide options. It's so helpful! (The majority of the Wide frames fit me very well.) Though I liked the option while shopping online, it's even more useful when trying on frames in the store. The store is beautifully designed and well-lit. Really, every store that sells eyewear should meet these minimum standards, but Warby Parker is the first eyewear store I've visited that I could truly say is a beautiful and comfortable environment. The associates are about as cool as they get -- the glasses they're wearing now is what the nation will be wearing in 2030 -- but also so genuine and nice at the same time. Three associates offered to provide me assistance, and all of them were extremely warm and welcoming. Bad news for me is that my eyewear plan gives me a crazy good rate at one of the big, nationwide eyewear chains, saving me ~$150 compared to what I would pay at WP for a pair of glasses and sunglasses. I was pretty set on buying WP product, but I just had to go with the massive savings. However, I'll definitely be back in the future! read more

Had a great experience buying glasses from here during the pandemic. The staff were extremely welcoming, helpful, and knowledgable about the frames. Since they only let 1 or two customers in at a time, there may be a waitlist, but this definitely helped everyone feel safe while shopping! Any of the glasses that you try on are immediately sanitized by an employee, all of the staff were wearing masks, and they also had hand sanitizer available. Overall, 10/10 experience and would buy again! read more

I first entered the Warby Parker world down in Boca Raton, FL where I purchased my first frames. The experience was great there, but I feel like I walked into this East Liberty store and just pressed an 'easy' button! The staff was super friendly and helpful. The woman who helped me stood back while I made my selection which was super nice; typically sales associates like to hover. Thanks for giving me my space! Within five minutes, I found the perfect set of frames. Within ten minutes, I was walking out the door excited and ready to await my frames in the mail. Easy peasy lemon squeezy! read more

This was my first time buying glasses from Warby Parker and it definitely won't be the last. Everything about the experience has been easy and worry free. I originally used their try 5 at home service through their website and found some styles I liked, but nothing stuck out for me. However, I found out about the brick and mortar store and decided to check it out. I went on a Sunday, and was immediately greeted by the two salespeople (who's names I sadly cannot remember). After explaining my situation, I was helped with my browsing and tried on a few pairs, and got opinions. I left soon after, telling them I'd be back with an updated prescription soon. Cut to about a week later, when indeed, I had returned with an updated prescription. I was again, immediately helped, and started to look around. After about 3 minutes , I heard "You decided to come back!" I turned around and saw one of the salespeople who had helped me on Sunday has come from the back and recognized me. Such personalized service is a welcome touch. I tried on a few more pairs, chose one I liked, provided them with my new prescription and insurance info and was on my way. The whole process took 15-20 minutes and couldn't haven been easier. I'm waiting for the glasses to be shipped to be, and will be singing Warby Parker's praises, both the website and the store in Easy Liberty. Thanks again to the salespeople who I unfortunately can't remember the names of! You're awesome! read more

I have purchased from Warby Parker online before and was interested in doing so again, but was bummed to see that the frames I was interested in weren't available for at home try on. Luckily, in my googling I found out that a bricks and mortar store was opening in Pittsburgh the next day! Very serendipitous. I waited until the day after the grand opening to avoid the crowds. There were a few people inside when I got there but is was much less crazy than the line I saw out the door the day before! The staff was friendly but not intrusive. I saw the frames I was interested in, tried them on, and was ordered and out the door in less than 10 minutes! My kind of service! The optometrist was super helpful in getting my prescription inputted, measuring my PD and having the frames arranged to be shipped to my house at no extra cost! She was also knowledgeable about answering questions about paying with an HSA and getting reimbursed by vision insurance, which was very helpful. I can't wait for my glasses to come in and it's nice to know I can just head over the physical location if the frames need adjusted or if there are any issues. read more

Would never recommend buying glasses here. For the price they can Qhn and the customer care Young lady here wouldn't even get on the phone with her and explain anything. They wouldn't allow Walmart to fax my wife's prescription over, claimed that they don't have a fax machine. Horr rightipooible customer service!l read more

I've been to this brick-and-mortar shop twice over the past few weeks to help two different people pick out glasses. I would have done so myself but currently have too many pairs to keep track of. The immediate impression was positive. The staff immediately greeted us both times I was there and provided any support we may need. They explained the process of trying on and selecting glasses, but did not hover and make you feel pressured. As you go, you can hang on to the pairs that you like and they quickly replace them for others to use. There was very little time that a space went empty on the shelves. They have a wide selection of frames for a good price. What they have is what you get, as they unfortunately do not have any variations of the frames shown. They also have a great selection of sunglasses to choose from as well. Upon selecting your pair (or two, or three), the staff assist you with entering your prescription and payment. The cost is as shown: $95 for plastic, $145 for metal/mixed. No additional tax. There is an upcharge of $30 for those with very strong prescriptions or astigmatisms of a certain degree. They will be very upfront with you about this, and often will ask to see your prescription right away so that you know what to expect when you are looking. It takes about 1-2 weeks for the glasses to come in, but it's totally worth it! Great organization, great price. Can't beat it for trendy spectacles! read more

I had a great experience here yesterday. First of all, i loved pretty much every pair I put on. They're cheap (mostly $95 for the ones I liked and my insurance gave me $70 towards them) The staff was super chill and friendly. The process of purchasing them was smooth and now I'm just super excited to receive them. Will definitely be back soon! read more

I went to Warby Parker on their opening day at their East Liberty location, about one block from Target. I've been to two other locations; This well-known online eyewear retailer has opened its first brick-and-mortar location in Pittsburgh, offering Unique, modern frames starting at $95, including prescription lenses. Stores offer a broad selection of frames, displayed on bookshelf-style walls that you can freely try on. Once you've decided on a frame, ordering is quick (no more than 10 min), which you place with any representative. The store is a little on the small side, so milling around from wall-to-wall and getting mirror space to check out frames can be a bit cumbersome, but the location is well staffed, so once you've made a selection, the process to order is quick. read more

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I visited this store alone wanting to find some lighter glasses in the new titanium line. The staff were SO incredibly kind and helpful. At one point they recommended glasses not even out on the floor, and took the time to go get a different colour for me in the back because they knew I would love them. They even took out lenses from sunglasses to let me try the frames on! They also fixed my bent glasses free of charge. Amazing customer service! Could not recommend more. read more

I drove over an hour to this Warby Parker on Penn Avenue in Pittsburgh, hidden behind some trees. BIG DISAPPOINTMENT. Get ready for difficult parking and F this F that heard on the streets just outside! This is not a location where you can bring your elderly father in for new glasses. Boy, am I ever glad I didn't bring my father along. Inside, there were no customers left when I approached one of the young salespeople. I showed her a photo of my father and requested that she help suggest a few frames that she thought he might look good in. FORGET THAT. No help there whatsoever. She stated that all frames were unisex and that without him there she could not suggest a frame to match his face! LAZY, just plain lazy and unimaginative. I obviously was not looking for an exact fit. I just wanted a little help in what she personally might think could possibly and hypothetically look cute on my father. Is that asking too much?! Isn't Warby Parker supposed to be the land of friendly and imaginative, efficient service? These salespeople NEED MORE TRAINING IN EXCELLENT CUSTOMER SERVICE! Pittsburgh, you need to do better than this lazy Warby Parker. Really, really disappointed. Yuck, yuck, yuck. SHAME, shame, shame! read more

Warby Parker East Liberty - Eyewear & Opticians Near Me - Pittsburgh, Pennsylvania

I've been wearing Warby Parkers purchased online for several years, so I knew that the glasses themselves are great - I get compliments at least a few times a week. The in-store experience today was fantastic. Several members of the staff helped me, and were very patient as I dithered over my choices for ....a while. Great place! read more

My dog literally ate my glasses... bending the temple (it did not break- he bent the metal in it)... and scratching the lenses....and Warby Parker replaced both the frames and lenses. Fantastic service... great selection... Love them. read more

Great service, knowledgeable staff, great and affordable glasses! Would highly recommend going here, I would recommend getting the app and saving on quality optics read more

Giving 5 stars for the friendly and helpful service that I receive each time I visit the Penn Avenue location! All of the staff I've interacted with have been extremely nice and provided great service making the experience there enjoyable! Thank you! read more

Customer service is terrible. The salespeople are annoyingly unhelpful and wouldn't trust their opinion on good styles. Also customer service was terrible. Someone ran up to me before I could get to the desk for just an adjustment and was told I had to wait. Then another woman walked in and was directed to go straight to the desk for an adjustment. Get it together. I'll stick to online. read more

Amazing experience here! It was really personal and they went above and beyond to make sure that I got exactly what I wanted. I had seen a pair of sunglasses that I really liked, and they ended up turning them into eyeglasses for me. I will definitely be buying more frames here, and I can't complain at all. read more