Umpqua Bank's drive-through service is top-notch, and a big reason for that is Debbie. Every time I…read morepull up, she greets me with the biggest smile, even on those rainy Oregon days when I'm sure she'd rather be anywhere else. Her positivity and friendly demeanor make every visit a great experience. Debbie is fast, efficient, and always makes sure everything is done right the first time. Whether I'm depositing a check or asking a question, she's always happy to help and never makes me feel rushed. It's rare to get such personalized service in a drive-through these days, and I truly appreciate it. If you're looking for a bank that combines convenience with outstanding customer service, Umpqua Bank--and Debbie at the drive-through--should be your go-to. Five stars all the way!

Filed fraud report on 10/23/25 bank says 7-10business days for a new card. All other banks take…read morecare of fraud clients and overnight a new card or you have it in 2 days. I'm disabled and nearest branch is 45 mins away, great way to treat a disabled longtime customer. We will be banking elsewhere and you should too as this is the 3rd problem in a year with them.

Great bank it works like all banks are supposed to why do I have to waste my time talking?read more

Had the most amazing banking experience! The teller who really probably should be the head of…read morefinancial services, Jake Herklotz at the downtown Grants Pass location was exceptional. He helped me transfer funds into a moneymaker account and spent a half hour with me going over CDs and looking at all my accounts. Jake went above and beyond, he literally knocked my socks off. Thank you so much! The best teller I've ever had in 60 years of banking. This guy knows what he's doing and is going to move up the ladder quick! Sincerely, Margaret Burke

Went in to the WF bank in 6th street , Grants Pass, OR to cash a check drawn on that bank and they…read moretold us there would be a $10 check cashing fee. Why would they have to charge a fee when they hold the account of the person who wrote the check? That's crazy! I did feel sorry for the teller because the lady right ahead of us had a problem with WF policy also. Corporate WF might need to review some of their policies.

Received a check in the mail from Silicon Valley Bank. Looked too good to be true so went into…read moreWells Fargo for advice. A very nice gentleman named George helped us and pointed out that Silicon Valley Bank is now permanently closed. He told us how this could have been a financial disaster in so many ways. It was just another scam. I have been with Wells Fargo for 25 years and once again they have been very professional and of great service!

My experience with US bank has been great. The employies are always helpful. US bank was the first…read morebank in my home town to offer a reasonable saving% of 3.75 compaired to .01 at Umpqua Bank. We are very happy with US Bank

I go into US Bank in Grants Pass often for the business where I work and every single teller is…read moreamazing. They are cheerful, courteous and very helpful.

I reached out to Holly Lidey, a loan officer here, before I put my property on the market…read more Evergreen had financed the property twice previously, so they were a good fit for potential buyers who needed financing. Ultimately, I didn't need to use Evergreen. However, during the showing process, I had a bunch of questions about pre-qualification documentation, and Holly was incredibly kind, helpful, and patient. She is knowledgeable, honest, and professional and she answered all my questions. Professionals empower customers, and Holly did that for me as a seller in a challenging market. Thank you, Holly!

From the owner: Evergreen Federal Bank is a mutual institution serving customers locally in Southern Oregon…read more Evergreen specializes in mortgage, construction, and commercial lending with in-house servicing. We offer a variety of savings and checking products combined with person-to-person service at your local branch.

Add joyfulness to your customer service. Make a client feel valued and thankful they chose first…read morecommunity credit union. Add a little friendliness maybe a smile or a nice hello. Instead it feels doom and gloom and like you're walking into a funeral home. Kindness can go along way and the world needs it more now than ever especially those with financial stress. Thank you! Let's be the change we wish to see in the world.

This credit union is now "First Community Credit Union."…read more I banked with them before they were purchased by First Community Credit Union and they were great when they were SOFCU. A website used my stored debit card info to make unauthorized transactions for $250 several months after I last used the web site. The merchant went out of businesses and is impossible to contact. First Community Credit Union sided with them because, in their words "You did business with the merchant in the past, so it's not fraud if they use your debit card in the future, with or without your consent." This was not a recurring subscription or anything of that nature. It was pay for a product one time, end of transaction. I provided overwhelming evidence that this company committed fraud against me and pages of other victims and all they could say was "sorry." They would not let me speak to their fraud department or any higher ups. I promptly closed my account and visited the Bank of America on 6th street and asked if I could speak directly with their fraud department. They gave me the phone number to their fraud team with no questions asked. So, I signed up with them and have been happy so far. Avoid this credit union like the plague.

It was once a good credit union. Then it was taken over by Twin Star. They screwed up bill pay,…read more It is less convenient, less secure, and is set up to force overdrafts. If you set up a bill to be paid on the first, they may withdraw the funds on the 30th or 31st. Beware.

Horrible customer service. I was late on a payment due to baby in nicu and they shut off access to…read moreour checking account refused to let us pull cash out that was our money...and treated me so awful even when I explained my situation and how I would pay in a few days just needed to pay a medical bill first... they didn't care or help. Worst experience with a bank I've ever had!