I experienced a delivery where the driver entered my garage, waving his arms in anger at me. I am…read morenot sure why. it was scary - am an older woman and I was alone. it was after the snowstorm and I was clearing a pathway on the walkway for them to place the bottles on my porch. instead the driver was angry at me and threatening (why????) they left the bottles on my driveway. I cant move them and they are supposed to be left at the front door as per instructions on our contract. I have video from my ring cameras as evidence. the older man who was angry honked the horn at the younger guy to stop taking the bottles to my porch. the younger guy obeyed the honk and they left. i tried to plead with them to stay and put my bottles on the porch. I sent a detailed note to cedar springs. I have not heard from Cedar Springs as I don't want these delivery men back here on my property. I should have called the police on the older guy. I thought he was planning to hit me because he was so angry and waving his arms. I have no idea why!!! he stopped the truck in front of my house. I was clearing the snow. I had placed the empties out. I didn't talk to him just said quickly "am clearing the snow for you". and then he goes into my garage. he should never have entered my garage and certainly had no reason to be angry at me. I'm just a delivery on his route!! I don't know him!! and didn't say anything to him!!! he was trespassing and threatening so honestly I should have called the police. cedar springs you have a major issue with this driver and with the refusal to deliver my bottles. I was scared and honestly frozen. afterward I had a panic attack which took me a while to recover from. I am still anxious about what he did and how it all played out and feeling in the moment that if I said anything I would be hurt. I only said something as they drove away to plead that they come back to move my bottles to the porch.

I was honestly on the side of appreciating doing business with what I thought was this really…read morefriendly spring water company for many years. I truly felt as though these were good people. I truly felt like this company cares about your business with them, and they will totally take care of you with kind customer service. OK so I was completely wrong. This company is garbage. Very cheap. Run by rude people that are dull minded. Bumps on logs! No personality no pizzazz and no true care. I signed up with them in 2009 and when I moved out of town for a few years I discontinued with them for about three years. I then signed back up. Or basically simply reactivated my account. Well something like that I might not be completely accurate. All in all I have been with them for about nine years total. Last winter, I was a little irritated by the fact that we got our typical delivery of three bottles put on our back porch. They cracked because of the cold weather....completely leaked water gone! That is no way their responsibility and I fully understand that. However there is such a thing called customer loyalty appreciation, and doing little things to help out when required. So I called in disclosing my displeasure of having just bought three bottles, getting a delivery. and they're all broken from the cold weather. I don't even know what I was looking for in terms of compensation. I just wanted to vent. They proceeded to tell me with a very rude attitude that my cracked bottles are not their problem. I then told them I have been a member of their service since 2009 taking a few years off in the middle. The lady on the phone actually debated this with me telling me my sign up time was much later showing no record of the fact that I started in 2009. And then put me on a very long hold, then came back and told me the only thing they can do for me is give me $10 off my next order. She told me this in a very rude way. A couple of days ago I got a voicemail from this company reminding me to place my order for my next bottles and how my order pattern is not the same as it has been previously... like a courteous reminder to place my order like we used to... I lost it and I called them and basically gave the customer service lady a piece of my mind about this company and how horrible they are. I then get a phone call back from some dull minded Jack hole, telling me that I need to call him back some customer relations guy. I didn't call sure enough the very next day I get a knock on my door, from I assumed the same person lol mr. customer service relations. I did not answer the door, but I communicated with him through an intercom. I am sickened at the audacity to just show up to your front door. You guys deliver water to peoples houses that does not give you the right to just show up whenever you feel like it. The phone call is not returned to discuss anything further, then just leave it at that you don't show up the people's homes. This company truly is pathetic. Anyways bottom line, this company is a joke... don't fool yourself into thinking you're doing business with some nice small town family operated spring water place. They have no personality and no regard for customer service. Extremely rude and extremely cheap! It's clearly being run by people that don't care. Perhaps this is new ownership? Who knows, regardless this company sucks. They do not appreciate or value your business. ****follow up**** Oh boohoo cry me a river. You are nobody to tell me anything about the "right" I have as a customer. Look at this pathetic Cheapskate company, trying to cover their cheapskate tracks by deflecting the blame elsewhere. You wait. If you think it only goes as far as this review....watch! Oh tell your public relations he does not have to "right" to show up at anyones house because he wishes to discuss something.

We've been going to this bike shop for years because it's the only option in our neighborhood, but…read moreunfortunately the experience seems to get worse with each visit. The customer service is consistently disappointing. Staff rarely makes eye contact, there is little to no acknowledgment when customers enter the store, and basic courtesies such as greeting customers or providing updates on wait times are completely absent. It is extremely inefficient and disorganized. What makes the experience particularly frustrating is that there can be only a couple of customers in the store while several employees are on the floor, yet it can still take 30 minutes to an hour just to get someone's attention or speak with a staff member. During these waits, there is often no communication, no indication of who is being helped next, and no confirmation that anyone will be assisting you. As a family that loves biking and has invested a lot of time and money on our bikes, it's so frustrating to get it serviced at this location and will be looking at going elsewhere.

I will begin with the positive. When I visited the Mississauga location on Derry Rd, I was…read moreimpressed with the variety and availability of bikes on display and available for sale. One of the two gentlemen, with whom I spoke, was also very polite and friendly. However, I visited this location because of a specific bike they had advertised on sale and when they showed me the bike, I immediately noticed it was not as advertised. They had switched out the front shocks, tires, and shifters for lower end components which were not the components advertised on their website. For all I know, they may have downgraded other components as well that I didn't take the time to notice. While it is possible this was simply a mistake in advertising, I find it a little "fishy". When I asked if they could replace the original components, they made it clear that was not possible so I wonder what happened to those high end components. In any event, I walked out without the bike as it was simply not as advertised. As a result, I doubt I will return in the future. I definitely plan to warn my riding buddies and caution them against buying a bike from Pedalinx.

Managers are incompetent. Went through the presentation and the rep Raheem B was underhanded,…read moredishonest and a phony. I never bought system. Went to competition and it was 1/3 the price. When I complained to Management about the agent being trickery they were Stupid!

Like Ms. K I worked for this horrible company started in the Marketing Dept. under that incompetent…read moremanager Shauna Larmond Phillips. She lacks leadership ability, plays favorites, doesn't listen effectively and poor communicator. Good screamer though. She encouraged bullying within the dept. among telemarketers like Stacy Cohen who have no class, and an instigator. Revolving door. Then I transferred to Service department where the Manager Paul was incompetent, not smart, no problem solving ability and just brushed customer complaints everything underneath the rug. Alot of customers who had been lied to by the reps like Raheem Badahur, Gerry, Augostino he condoned it. Working around Rita who liked to push her 300 pound weight (literally) around was no fun. She was always gossiping, engaging in unjust aggressions to other staff, abuse to customers. Most customers felt betrayed by the agents who mislead and lied to them and Management did nothing including the owner, Fernando. The pay was very low, no benefits, and I'm surprised Labour Board never intervened.