We moved to Lake Charles from Georgia and were really struggling with the water here -- our skin…read morewas super dry, and it felt like everything was being affected. After doing some research, we reached out to Marc Clarke at Independent Water Systems, and we are SO glad we did. Marc installed a Whole Home Filtration and Reverse Osmosis System for us, and the difference has been incredible. No more dryness, no more water stains on our fridge, and we're even using way less dish and laundry detergent than before. Plus, we're saving a good bit of money -- we were going through almost two cases of bottled water every week before, and now we can just enjoy fresh, clean water straight from the tap. Working with Marc was a breeze. He communicated clearly throughout the whole process, was super knowledgeable, and you could tell he takes a lot of pride in his work. He's honest, hardworking, and genuinely cares about making sure you're happy with the end result. If you're considering a water system in Lake Charles or nearby, we couldn't recommend Marc and Independent Water Systems enough. Absolutely top-notch experience from start to finis

From the owner: With everything you need to keep your water clean and safe to drink, we're a one-stop shop for…read morewater treatment and equipment. Call us for a free estimate!

My son had suggested I call the Water Boys for my water filtration needs having seen their…read morecommercial. I was happy that I listened to him. I was in need of a whole house filter as well as a distilled option. Mr. Scott Russo the owner came to my home to do an estimate. He was very thorough with his explanation of how the different products work. I decided on a outside filtration system as well as an under sink reverse osmosis system. The cost was very competitive and offered great value. My appointment wait time was reasonable. The installation went well and so far after about a week out I am happy with my product choice (and the warranty.) The only negative comment would be for a better clean up. There was a need for drying and mopping after the install. Not enough to affect my positive opinion of them or the hesitation in recommending to family and friends.

From the owner: High Quality Water and Pumpsread more

Used them about 15 years ago, and they solved a problem with a hot water heater that a another…read morecompany has already supposedly fixed. We moved and had not used them for several years. But then we had a problem with a gas hot heater. Called them for service. Not only did they show up early, they fixed the problem right away and the price was good also.

I called Sunday evening and even though they had a full week, they fit me in on their lunch hour on…read moreMonday. Professional and fair price. We found our new go to plumber.

I am thoroughly disappointed with the customer service, installation, and quality of product of…read moreVitaPure. We had a whole house water softener installed almost 2 years ago and have had nothing but issues from the beginning. We had to call them out numerous times to repair improperly installed equipment. They installed the plumbing pipes over my HVAC ducts, crushing them and causing me to have to get them repaired by an HVAC company. They used duct tape to cover the top of the waste pipe which caused raw sewerage to leak under my house, eroding my garden and poisoning my trees and plants, which resulted in killing a mature kumquat tree on my property. Despite all of these negligent services, they still make me wait often weeks for a repair. Not to mention the equipment is cheap and constantly needs parts changed. I'm pretty fed up and this point, and considering how expensive their products are, you would expect better customer service, instillation & equipment. Pro tip: if you call to schedule an appointment, and they say the scheduler will call you back to make an appointment; they won't. You will have to follow up numerous times. Today I waited over a week after they neglected to call me last week to put me on the schedule, only for the plumber to show up and say he didn't have the necessary part to repair my unit. Not only did he not even look at my unit to see what part he needed to bring back, but he didn't offered to prioritize me on the schedule and told me he would try to get back next week. Basically we have to deal with a leaking unit until he finds time to return, hopefully with the right part this time.

horrible. I noticed a small leak on my water filter and called them out to come fix it. No big…read moredeal. Two days after coming out, the small drip turned into water pouring under my sink from this filter. The company won't even refund the service charge let alone take responsibility for the thousands of dollars of water damage they have caused my house. Their response was that they could send the tech back out to try and fix it again and they could waive the service fee of him coming back out but still charge for all the parts they have to replace. This is a complete joke of a company. Y'all stay far away from this dumpster fire.

Unclog drains . The problem began on Saturday, the tech was available on Sunday…read more The problem was resolved Sunday. For the quality and timeliness of the work, the price was within reason. The tech also offered several alternatives to minimize this from happening

From the owner: At Benjamin Franklin Plumbing, we are focused on being the trusted plumbers in your hometown for…read moreany and all plumbing services. From drain cleaning and leak detection to bathtub installation to general plumbing repairs, we can handle every job and project. We know that you depend on the plumbing in your home to be fully functional in order to be completely comfortable. Our plumbers get to work without unnecessary delays to get things back to normal before you know it. Since all of our customers are friends in our community, we put our heart into everything we do to secure 100% customer satisfaction every time.