They get 2 stars for a few reasons (although I would've given them 2 1/2 stars just because I…read morefinally got a partial refund) Yelp won't allow that and A-OK did not fit my experience. I purchased a full sized set (mattress and box spring) for a 13-year-old. I was in the process of moving and had the new mattress sent to my new apartment to be set up so that I wasn't moving it myself. They out sourced the delivery guy - and he put the bed together and I made a comment that the mattress was larger than the box spring and he said the mattress would "fluff up" and this was "normal." I should've refused the delivery right there! It is a very comfy memory foam mattress but there was at least an inch extra on every side of the box spring. A full-size mattress should fit on a full sized box spring. The only thing in that room was a bed and the tv. We never moved it from the place the guy put it. Barely 24 hours after we got the bed there, and after only 1 night of sleeping on it, there was a loud crack and the box spring broke. The company was closed on Sunday so I called them Monday morning. I called and spoke with Irina, who told me I couldn't have a refund, all sales were final. She also said I should've done my "due diligence" to know that the mattress/box spring didn't match because they didn't buy the box spring from the manufacturer, they used a generic full sized box spring. She said it wasn't her job to tell me that. My receipt said "set" not generic box spring that won't fit the mattress... The said that in order for me to get a replacement box spring (which they promised they would have delivered first thing Tuesday Morning, I would have to pay for 1/2 of the delivery cost, or I could come pick up the box spring myself, or I could go through the manufacturer. They were being nice and handling the exchange so I didn't have to talk to the manufacturer. . When I said the box spring didn't fit the mattress, it was sold as a set, they wanted me to measure the box spring and the mattress. They should know the dimensions of the mattress/box spring they sold. So after several calls back and forth, a guy from the place called me to tell me their manufacturer sent the wrong box spring. I told him right then and there that I had found the website for the BBB and was I was reporting them. I was tired of the runaround. I did get a call back from them - and eventually, after hours and hours of aggravation, they refunded the money for the box spring and the frame. They were willing now to eat the entire cost of delivery They also gave me the option of a refund on the box spring and the frame. I chose the refund. I asked when their delivery person would be coming to pick the two items up and was advised that "it wasn't worth the money for them to pick up those items and I could just dispose of them." In her reply to my BBB complaint Irina made it sound like they were helpful on the phone but it wasn't until I said I was putting in a complaint did they say that they would refund my money. I updated my dispute since they did refund a small portion of my money but I wouldn't buy from them again. I wound up ordering a frame from amazon with great ratings and haven't had an issue. I'm pretty sure that she won't be happy with this review. The fact that they did finally return some of my money is the reason she got 2 1/2 not 1 star - but the service wasn't even worth a 3. That and the fact that she blamed me in her response to the BBB for "breaking it myself" when she never even sent anyone out to look at the box spring to see why it broke. I will say that the pillows we got there were fantastic - and if the service was better, I would've gone back to buy more... but I won't shop there again, and I won't recommend this place to others.

I got a mattress they told me retailed for $2,800 for $600. 4 months later i'm still sleeping on a…read moresuper comfortable supportive mattress. Great place.

Love the service that i was given, it was fast and sample. I am very satisfied with the mattress…read morethat I purchased. I went, I chose a mattress, I paid and got delivered the same day

Fantastic experience. My wife and I saved a long time to buy a quality bed. We spent far less than…read moreanticipated at Mattress Depot. We stayed well under our budget and purchased a beautiful king size bed. Memory foam Mattress, Frame, Box spring, and 2 memory foam pillows delivered and set up 2 hours after purchase. They even hauled away our old bed. The owner answered all our questions and let us try every model in stock. We will be customers for life.

I had the good fortune to learn about Mattress Joint, a family-owned long-established business with…read moreexpertise in all things "mattress". The owner Adam already had provided me with very helpful information, such that I was almost certain I knew what I wanted before I arrived. I was greeted by Adam's lovely wife who said Adam would be with me momentarily. Adam and his team then arranged for me to try the several mattresses in which I was interested, before I decided on the Purple Restore Premium. The experience from start to finish was superb -- and I truly felt like a valued customer throughout. This was followed by prompt and perfect delivery the next day -- we couldn't be happier. I'll take the superior expertise and service, coupled with pricing that can't be beat, over the large chains and their fancy showrooms. Not to mention how nice it is to experience the old-fashioned family owned business where the customer comes first. Mattress Joint is now our one-stop destination when we need a new mattress.

Awesome! Price was great. Ordered a Sealy Posturepedic over the phone. Comfortable mattress…read more Arrived when they said. Polite, helpful. Delivered next day. Would use again.

Adams the best! Great customer service and quick and easy process! Glad I stopped by, I was in and…read moreout within minutes.

From the owner: Experience the epitome of a restful night's sleep at City Mattress. Established in 1964, this…read moresecond-generation, family-operated specialty sleep company was founded on the principle of offering the widest array of top-quality mattresses at the most competitive prices. Our dedicated team of sleep professionals is committed to ensuring your comfort in every aspect of our service. With over 80 mattress options spanning various comfort levels and price points, City Mattress sets the standard for selection and service in the market. In addition to mattresses, discover an extensive range of bedroom essentials including wooden, metal, and upholstered beds, bedroom furniture, adjustable beds, pillows, linens, and much more.

4/2/26- Great experience! After 12 years with my last purchase from Mattress Firm I knew it was…read moretime for a new one! I was excited to see the Pompano Beach outlet store was close to my new condo. Svetlana greeted me warmly and walked me through all my options within my budget. She is extremely knowledgeable and offered me all the information I needed to make my decision! Great service, great selection for a great value'n She is personable and charismatic. I felt comfortable and put my trust in her and her knowledge. I will definitely recommend her to my friends. Thank you so much!

Alan was extremely helpful. He had the mattress we wanted at the price we wanted. He then suggested…read morean adjustable base at a price that was less than we had been quoted elsewhere. We wound up buying a second mattress and base at a price below what we had found. He made it easy and got us what we wanted - delivered when we want it.

I really dislike shopping of any kind and I really did not want to mattress shop, but alas, I had…read moreto. I went to Mattress Firm and the prices were way out of my budget. I considered a bed in a box but I'm picky so want to try it out. I went here and the owner (I'm sorry I don't have his name. That's my bad) was so helpful. I really wanted what I wanted and he showed me a few and I found one I loved. Delivery was made next day (today) and I can't wait to sleep on it. Great transaction and less than half the price of Mattress Firms cheapest mattress.

Looks like this place is out of business. Stopped by today and sign out front belongs to a church.read more

I had an issue with a mattress I purchased a few years ago, but the manager Sam Cavallaro provided…read moreme with excellent service. He was empathetic to my situation, and he went out of his way to make sure my issue was resolved successfully. Great customer service. I'm grateful. Thank you

We had a very unpleasant experience shopping in your West Glades store while we were searching for…read morea new mattress. "Helped" by a very pushy woman who was happy to high pressure us while we were searching for the best deal on a Black Series 3 firm mattress. We had one more store to shop before we would make a decision which we politely explained to the woman while looking and as soon as she heard that she literally walked away from us and jumped on the next couple walking in the door. So, we did the same thing and walked out. Went down the street to Baer's Furniture and purchased our new mattress. We will never enter another of your stores! We felt like we were in a car dealership.

In December, I visited City Mattress in Boca Raton at 70 S. Dixie Hwy. and purchased the best…read moreStearns & Foster mattress--at a great price too! I also picked up bunky boards to support the bed. The store experience was easy and they delivered my new mattress the next day. The experience was smooth thanks to Pedro Guerrero, the store manager. Pedro is personable, knowledgeable, and clearly passionate about what he does. He truly knows his mattresses! I have recommended him to all of my friends. If you're in Boca Raton or anywhere in Florida and need a new mattress, I highly recommend reaching out to Pedro at City Mattress. You will be so happy you did.

100% recommend City Mattress ! Thank you Pedro for your…read morehelp!!! Your attention and customer service is commendable.