Good selection of flooring in the showroom. The installation was quick and it looks great!read more

There is a series of negative reviews below which really surprise me. I've only had great…read moreexperiences with this business. I think I know what the problem is which I will state later in this review. ABSOLUTELY BEST PRICES They absolutely have the best prices in northern New Jersey. How do I know? Well, it's sort of my job to know. I've literally gone to every single flooring/tiling store and Speedwell has beaten them all, sometimes by a very significant margin. If you don't believe me, call any store and get a quote on a piece of flooring. A lot of them will say they don't quote over the phone. (That's double-speak for we want you to come down and then hopefully, when you hear the price, you'll be too lazy to go back to the cheaper place and you'll just order then and there. What's crazy is that this actually works. Ask car dealers.) Think about this observation I made about them. Their normal prices are better than the sale prices of other places. It makes my job easier since I don't have to always comparison shop because I know I'm going to get the best price. I still do time to time to make sure but it's always cheaper. WHAT MIGHT BE WRONG I think the reason for the negative reviews is that this business does a lot of business with commercial buyers who buy in bulk. (Thus, the cheap prices.) They don't do as much business with residential customers so they don't have their own in-house installation crew. They sub-contract the work and that is the problem. They try to find good people but quality control is pretty tough when you are subcontracting the work out. This is probably the reason why there are so many complaints about the workmanship. Speedwell isn't overseeing the work so they can't control the results. Speedwell probably just offers installation as more of a "favor" to residential customers. (I'm not sure of this but I'm just speculating.) If I were them, I would just sell floor products rather than include installation. It's the better business model. But, what do I know, right? SELECTION AND TECHNICAL KNOWLEDGE The ladies in the store are absolutely the nicest people you'll meet. They let me take their only sample piece over the weekend so I could bring them to job sites. My designer could now see if the sample piece's color truly matches the room's surrounding fixtures. That's really great customer service. Their store has a real wide range of products to choose from and the ladies' technical knowledge is solid. What's more important is taste and they've made some great suggestions in the past. BUY THE MATERIALS HERE. FIND YOUR OWN CONTRACTOR TO INSTALL. This is how you save a few hundred/thousand bucks. The contractor is not going to go looking for the best price like you will. But, they do get a slightly discounted contractor's price sometimes so when you go shopping around, just say that you're a designer and you want the contractor's price. Not so hard, is it? I'm a property manager so I have previously used contractors lined up to install the product. I suggest you guys to look for contractors that will just do the install. To find good contractors, ask to take a look at work projects that they have done a year or two ago. (Newly installed product will almost always look good; the bad quality reveals itself over time. Look really close and be anal.) If you still want to use Speedwell's subcontractors, ask them to only suggest contractors that they absolutely know to be awesome. I'm sure they will tell you the truth. They really are nice people.

so nice to hv a contractor show up when promised and finish job as promised! Thank u Fabio and his…read morecrew!

Fabio and his team was able to squeeze us in just before Christmas, and did a fantastic job. His…read moreteam was able sand down, and stain the entire house, and the work was fantastic. He even fixed some spots where the floor was broken and made custom wood floor vents. Highly recommend Fabio and his team!

We had three sets of blinds needing repair. As senior citizens, we were hoping for a 'house call'…read more Another merchant never returned our call for the small job and on-site work. Guess we were 'small potatoes'. Thankfully, Window Trends responded quickly and were more than willing to tackle our repairs. Lisa, was terrific! She followed through with my request and kept in contact to verify the service. Joe and Tom arrived at the exact appointment time. They worked carefully and methodically. One of the blinds was more challenging but that didn't stop them from making sure the work was completed. They were a pleasure. Both were courteous and professional. As far as cost, it was exactly as stated at the outset. There was no price gouging. I highly recommend this merchant. From beginning to end you know they take pride in their business and appreciate the needs of the customer!

I have been trying to get them to repair a $2500 shade they created and installed for 3 months…read more They are very slow to respond to my repeated requests - slow to come by to inspect it, slow to come back and remove it to send it back to their "workroom", and slow to return any of my phone calls. It has been an exasperating experience which left me no alternative but to publish this review.

To start I did call the store, the manager/owner told me he did want to listen to my rant so I'm…read morejust putting it here so people are aware of the company they may potential work with. I was just driving home when this Blue Standard Tile Van pulls up so close I can't see the front the vehicle, then proceeds to ride my bumper to a red light where there are lot of cars in front of me. The light turns green but it is not a long light so turns yellow before I am close enough to turn and again the van is super close to my bumper and then he proceeds to swerve into the right lane and make a left through a VERY RED RED LIGHT! He is so close to my bumper that he almost hits the back end of my car and then makes the left turn so sharp he almost hits the front of my car. I arrive home shaken as was my child. I call the store to let them know, the manager or owner, not sure who as they would not provide a name, gets on the phone and just says hello with an attitude. I explain that his driver just almost hit me twice on River Road and then ran a red light onto Route 10. He goes oh, then silence and then finally asks if I am okay. I explain that my child was shaken up and it was very dangerous and try to explain the whole situation but he cuts me off and tells me he has listened to enough of my rant. Then in a very "I don't really care" voice says I said I'm sorry which he never did and then said he would speak to them. He was so rude, condescending and unconcerned it was appalling. I can only imagine how they treat you if you have an issue with their products or service. There are plenty of other tile places, I would suggest one of those that actual cares about other people.

I'm on my third big project using supplies from Standard Tile. This wide-open store has displays…read morethat let you browse floor tiles by pulling out enormous flat drawers, and check out wall tiles on huge walls that roll back and forth. Both are big improvements on the system some places use, basically big heavy boards with just a couple of pieces on each, all jammed together in a standing rack. The selection at the East Hanover store is large but thanks to that careful display construction it didn't feel overwhelming to me. Joey A. was a big help with finding selections, suggesting size and color options, giving me quotes in email and correcting a box of broken decorative pieces. Also threw me a small discount, thanks man. As with every tile store I've found, only grout is in stock locally, every other d*mn thing has to come from far away and takes 1-2 weeks. Return policy here on non-special orders is full boxes within 15 days. Which of course is impossible, construction schedules never work out that neatly. Anyhow if you have a full box you should keep that ish for repairs when something goes south three years later. Basically ya gotta treat all sales here as final, don't kid yourself otherwise. These guys also will arrange for shower doors and glass panels, all strictly list price and boy those prices are daunting.

Frank is the MAN. This guy is precise, thorough, and thoughtful. With the type of stone we…read moreselected, he worked diligently to ensure the grain matched at the seams perfectly, and pointed out, after installation, tiny flaws I think only he could have ever noticed. if something was off 1/2 mm, he wanted us to be aware of it and why that was the case. Positive things to know if you use Elana: They are precise and very good at what they do. They even sealed our countertops with a sealant from Italy that they say is one of the best products available. They walked us through care tips for outdoor use specific to our stone. Frank was responsive with updates, texted us pictures of edging, and made sure we felt very involved in the process. Opportunities for the business: They are pricier than come others, but their work was unmatched and if you want quality, you should be willing to pay for it. They also were a bit delayed on timelines due to unforeseen circumstances, so whatever your timeline is, add two weeks to that. This experience kinda makes me want to find the budget to re-do other countertops now... :)

Frank, the owner, is THE BEST. So honest. When we ordered a kitchen counter from him which came in…read morelooking VERY different from the sample, Frank proactively called me to tell me he didn't think I would like it. I suspect most other vendors would not handle it like this. I was able to make another choice which I LOVE. They did our kitchen and mudroom and I couldn't be happier. Would definitely use them again.

I can not say enough great things about Geoff and his team at GEMS flooring. My fiancé and I are…read morefirst time home buyers during the crazy COVID times. They showed up with masks and worked with our crazy schedule of wanting to get things done. They were professional and helpful every step of the way. My realtor had recommended us to Geoff and they have been nothing short of AMAZING. They gave us a quote with competitive price, was timely in getting the work complete and our refinished floors honestly looked brand new. We were shocked how great they looked. Post completion of the project, Geoff made an extra stop to my home and provided us felt stickers for my furniture so it didn't scratch my floors and a spray mop to clean so I can maintain the floors. He even took off his shoes when entering in as we are a no shoes household. Shortly after my uncle was doing some work in the house so we had cardboard down so we didn't damage the freshly done floors. When lifting that cardboard back up, we noticed a small knick in the hardwood. It was like a chip or hole of some sort. Trying to cover it up, I realized it was bothering me way too much. I reached out to Geoff who offered to send someone over and fill it for us. Honestly, one of the greatest people we have worked with! 110% recommend them always.

They guys did a great job taking out the carpet and redoing the wood floors in my home. Would use…read morethem again for sure.

I own what used to be my grandmothers home. It's a 1930s cottage. The guest bath sink is original…read moreto the home and in very bad shape. John got it looking nearly new. Came out quickly and we are really happy with the results.

John got right back to me scheduled the appointment within a few days came out timely and got the…read morejob done! Ricky, the technician who came was friendly and professional. They just did the job today and the tub looks great. I have lots of damage to my new tub from other contractors, dropping tiles and chipping it. It looks better than it did out of the box.

This was the worst part of our renovation project was dealing with this unprofessional company…read more After having to hold off my contractor 7 days because there was a delay in delivery, our sales rep wouldn't ever return our call. The office clerks were caught in the middle. After reaching my limit of frustration the owner acting as if I was wrong for complaining about the terrible customer service. When it the carpet finally came and we opened the roll, it was the wrong color. Again, I called them back and they tried to make me believe that I chose a color that doesn't match with anything i we already have. Again, the customer was wrong and they were right. Only Because our reopening is in 3 days I had no choice but to go ahead and install it. I have $2500 worth of carpet that I didn't want or order. I will NEVER use this company and strongly advise anyone that is connected to me not to use them either. The pricing was ok, but everything else was horrible. I would have done better going to HomeDepot or Loews.

Excellent service staff was extremely friendly, patient with our indecisiveness highly recommend…read morethem