the odor of urine was especially strong on easter sunday i realize it is a holiday, but it was busy…read morewith visitors. please do better. also their was a elderly woman on the third floor laying in a bed which was in the corridors with her legs wide open and exposed first thing we were greeted with as soon as we got off the elevators today. just inappropriate!!

My mom seems to really like living here, so that makes me happy. She's 85-years-old and this is the…read morefirst time in her life she's ever lived on her own. She went from her parents' house as a kid into the Army, then had a roommate when she got out of the Army. She met my dad during that time of her life and they were together for over forty years until he passed away. After that, she came to live with me. When the opportunity came for her to have her own place to live, she decided to try Brothers of Mercy. The apartments are small, but her studio apartment is sufficient for just her. The building seems clean and well-kept. The building also seems pretty secure, but I'm frustrated by a few things: 1. They require residents to take their screens out so they can clean the windows. My mom could not get her screen out on her own, so I went to help her. Neither of us could get the screen back in and maintenance would not come do it either. Finally, a friend put it in for her. 2. When she first moved in, there was no towel bar. She was promised one "soon," but soon turned into months. 3. My mom had Covid and required an ambulance last year. There is no way for the EMTs to get in if a resident does not let them in. I think this is a gross oversight. She was too sick to leave and fortunately I had the phone number of someone who knew another resident, who went outside and waited for the ambulance so she could let the EMTs in to assist my mom. It's great that the building is secure for their safety, but something should be done to make it possible for emergency workers to get in to assist when needed. 4. My mom has put calls in to maintenance for various things that have taken far too long to be addressed. Most recently, it's an overhead dome light in the dining area that is very dim and likely to go completely out any day now. Given that this is a ceiling light, neither she nor I can reach it to change the bulb. My thought is that since this is a main source of light in her apartment, it could be a safety concern if it goes out. Keep in mind, this is all from my perspective as the concerned daughter of a woman who taught me that worrying is a lifestyle. She rarely complains and enjoys the programs they offer. There is an elevator; a library with board games, puzzles, and books (including large print); a coin-operated laundry room; a community room; and regular events. I am pretty sure rent includes utilities, cable, and internet. Rent is income-based. No pets are allowed. I'm pretty sure there was a waiting list when my mom was trying to get in, but she is a military veteran, so she was given priority on the list. That feels like everything you need to know in a rather large nutshell.

My experience with Natale Builders was disappointing from the start. They refused to provide any…read morefirm pricing until I put down a $10,000 "refundable" deposit, which in hindsight should have been a major red flag. Once the deposit was paid, I asked multiple times for a quote. It took nearly two weeks to receive, and what I got was a generic two-page summary with minimal detail and vague estimates. After deciding not to move forward, I asked for my deposit back on Thursday, October 30th. Instead of promptly returning it, they first tried to sell me another property and said the deposit "wasn't ready." Communication was evasive and inconsistent from that point on. A full week later, they finally issued a refund on November 6th, but only after deducting $1,750 in "fees." According to their letter, this included charges like $95 for a meeting, $95 for correspondence (Texts), and hundreds more for "estimating" and "drafting," even though I was only ever provided one of their standard layouts with small changes. There was no true itemized evidence of custom drafting or real estimating work to justify those costs. What was presented as a refundable deposit turned into a slow, frustrating process with arbitrary deductions and poor communication. It took over a week after my refund request just to get a partial check back. If transparency, professionalism, and trust matter to you, I strongly recommend avoiding this builder.

From our first interaction with Lisa in the sales office to getting our keys, they made the entire…read moreprocess of building our first home super painless. Starting with Lisa it felt more like talking with a family member than a sales pitch. Devyn at the design center helped us design everything with meticulous detail, and was always available to help us pick the right accents. Frank, our project manager, gave us a date the home would be ready our first meeting and he hit it spot on. Helped us make bigger decisions in terms of the home and was very knowledgeable. Would highly recommend Natale!

THE ABSOLUTE BEST! EXCEPTIONAL, HONEST, PROFESSIONAL: Can't…read moreimage that ANYONE else would thoroughly inspect, explain, provide detailed documentation, and be more honest and have more pride in his work than Adam. I feel sorry for people who buy their homes w/o inspections or use an inspector like the ones that I've used in the past. I had no idea that this is how it should be done... The house that I ended up purchasing was inspected by Adam for the SELLER before he put it on the market. I was BLOWN AWAY by the extensive amount of detail, pictures, and the summary + explanation of issues to address immediately, or in the near future, that was in Adam's report. It was clearly evident that Adam had gone through the house with a "fine-toothed comb" and disclosed even minor issues. I've purchased a few homes before, and received a checklist-type report a few pages long, no pics, no recommendations or explanations, once even after an inspector went through an entire 4,000sqft house in only an hour with my husband. Worthless. After I purchased the house, Adam actually went through the entire report with me (since it was done pre-sale for the seller), while going through the house and explaining everything clearly and thoroughly. I cannot stress enough how INCREDIBLY helpful this was, and was obviously above and beyond what he had to do. NO COMPARISON!!

Very kind, helpful and friendly. Knows his stuff and was very prompt ! Thank you very much!read more

Tracey, is always such a great pleasure to work with . She does the stagging for all my flip…read moreproperties, and she always hits a home run. Each project is unique, and beautiful, and she never fails to create the perfect space. Since having great success on flips I've decided to hire Tracey to stage some of my rental properties as well. I was very pleased with how beautiful they turned out and at a very fair price . In addition we received a tremendous amount of prospective tenants , much more than we would have (I'm sure) if we hadn't staged the apartment . Moving forward I will definitely be using Tracey to stage my new apartments as well ! Once again she proved herself to be a great asset to my team . I would highly reccomend Tracey!

We heard about Tracey's work through a local real estate meeting. We knew that from other feedback…read morewe wouldn't be disappointed but we were not expecting to be absolutely blown away by her work. Her attention to detail is amazing. Prior to staging we had numerous conversations discussing colors, room dimensions and style we were going for. We couldn't have asked for a better choice of furniture, accent pieces and decor to show off our home. It really did take it to the next level. Our home sold quickly with numerous offers flooding in and we truly believe staging had a large part in this. We had so many local realtors ask for her info and one was so impressed that they asked if they could use our home as the background to their promotional video. Her prices are very reasonable-you can't afford not to hire her! We plan on using Tracey on all of our future flips.

I've been with Buffalo management for the past two years. I had my first apartment with them in…read moreDelevan and now North Street. They are completely understanding to my needs, communication is great and keep everything smooth running. Jeremy is the best, he helped me with my issues and very professional! Even helped me find a storage unit that was inexpensive. Love Buffalo management group, would highly recommend.

Buffalo management group ... Hmmmmm worst outfit in Buffalo. They want everything plus your body…read moreparts, yet they have dirty laundry facilities, dirty hallways, bed bugs in apartments, they have older people with barking dogs that poop and no pick up. Yet they have problems following through promises they make in the lease. This by far was my worst renting experience ... Left Embassy over 5years still have no issues that Buffalo Management they are the issues. Also have friends that lost jobs during COVID and Buffalo management group got pd from the State of NY and have sent friends of mine to collections to double collect!!! That's against the LAW !! Don't rent from this group unless you want bed bugs and extra charges!!! Worst outfit ever!!

Cleaning service was good but the dependability was poor. Broken car, no car, had his brother…read moredrive him who sat out in the driveway for three hours while he cleaned. Was very polite was why I hired him and gave him his first good review. Referred him to my daughter for apt. cleaning and Amiral destroyed her cast iron railing on her steps which has not been replaced for almost 2 years now. He keeps denying he backed into it blames girlfriend but he was seen doing the damage. I saw the other side of him as he lied over and over....kept having personal problems such as mother of his son smashing his cell phone, denying him to see child etc. No show, no call several times. Expected Stand with Us to be out of business. When he cleaned was very good but lack of accountability detracted from overall service. When I called him asking about the railing repair he got very hostile, swearing, denying etc and his politeness that had impressed me vanished quickly. I guess that was his true colors.

From the owner: A professional cleaning service that’s keen to the servitude of the customer. Catering to all the…read moreneeds of the customer that allow for a greater experience. Punctual and efficient, flexible with our scheduling and very reasonable pricing. Communication is a high priority for us here at Stand With Us, so neither Us nor You will be waiting and wondering. If you’re looking for a cleaning service that’s going to Stand the Test of Time, if you stand by us, We’ll Stand By You. Specializing in Hotel Cleaning Waxing and buffing floors, Restaurant cleaning, Housekeeping (laundry, folding and washing clothes, making beds, changing and washing linen) Pressure washing Baseboards Carpet cleaning (vacuuming, spot removal) Hospitals (deep cleaning sanitation, change beds, wash and scrub walls, sanitize floors, dusting fans, washing windows, doorknobs and all high and low touch surfaces.) Schools (classrooms, dry and damp mop, buffer, strip and wax, chalkboards, bathrooms, auditoriums, lunchrooms, libraries) Offices (Garbage Removal, dust removal, cleaning of all hard surfaces, sweep, vacuum, damp mop, kitchen, bathrooms, office shredders, windows and windowsills) Pre and Post Pandemic Cleaning Restaurants and food processings

Update: Tammy contacted me personally and we had a frank and productive conversation. The take-away…read morefrom the conversation is that Tammy is dedicated to her business and willing to accept criticism and make things right. I believe that the person that represented the face of the business that day will not be the reflection of how Tammy runs her business in the future. Thank you for taking the time to discuss this with me personally. I appreciated your professionalism. I hope going forward your employees reflect the dedication you have shown.

Go elsewhere. Paid $600.00 for 4 hours of their advertised hoard clean up. Good thing for them that…read morethey charge by the hour and not by the results because the results were negligible. Have since hired other company with excellent results for $200 for 8 hours. I did contact the company and their only offer was 'Hire us again for $600 and we'll knock off $75.' They also said that someone brought garbage bags back in and dumped them. The tenant denied this allegation. This tenant deserves to receive part of his $600 back. He is older and has little money. This is appalling.

They were great at responding quickly and good communication throughout. Two pleasant young guys…read moreworked very hard and were very careful to make sure nothing was damaged. I highly recommend them!!

Excellent service in all categories. We hired Good Neighbors Moving to consolidate two houses into…read moreone. Lucas and Tim were responsive, on time, careful with our belongings, and respectful. I would highly recommend them and would use them again. I interviewed three moving companies. These guys impressed me the most. They called me back immediately and had the clearest pricing plan of any company in the Buffalo area. The day of our move they were on time and kept me updated on their arrival. They individually covered everything dresser, table, and bookcase to protect them. At the end of the move there was not a single mark on my walls or on any of my personal items. Most important these guys were respectful. Our move took all day and I never heard a bad word or inappropriate language. You always worry inviting a stranger into your house. These guys introduce themselves and we're polite to my whole family. Good Neighbors Moving was an excellent choice for our move and I would highly recommend them to anyone. These guys are professionals and take pride in their work.

Called 3 times without a call back. I had a groupon which will now only be worth face value. When I…read morecalled to inquire about the value of the groupon, I was SCREAMED AT and hung up on. I don't know if they will honor the face value but I would not revommend using this vompany if their customer service is any indication of how they conduct the rest of their business

This business will not call you back! I tried for over a month to get in touch with them. I left…read morenumerous voicemails, and I tried emailing them through their website. What a waste of my time. There are other companies willing to take my money. I'd never trust such an unreliable business in my home.