My brother with recent cardiac care/surgery at UPMC Presbyterian. Care was exceptional.read more

My daughter had brain surgery June 26, 2025. Her surgeon was amazing! The staff was incredible and…read morethe over all experience was a good one! I would recommend Prseby to anyone that needs care!

The staff did a good job for my regular checkup last year, but this year they messed up some…read morethings. I needed to have a form filled out for nursing school, and after a month of five visits, they filled out only half of the form. The front desk scheduled my first appointment for a day when I could not have a test done. The doctor and physician's assistant did not seem to closely read my form, and I had to keep reminding them of what needed to be filled out. I ended up going out of network and paying out of my own pocket to get the remaining tests completed. I will not return to this doctor again.

Very nice practice. I haven't had a PCP that I liked since my pediatrician--and I obviously can't…read moresee him anymore! This also is the first UPMC practice that I visited where I felt like I was a valued patient--the appointment was on-time, the staff was polite and attentive, and the facilities were very clean. The nurses were very kind and made sure to get complete information. I liked them a lot. One of the nurses--Marianne--immediately noticed that I needed a vaccination booster. Apparently, I'd needed it for years and no other medical professional has noticed this. Kudos. Dr. Reasbeck is a gem. Very thorough and funny and professional. He thoughtfully answered my questions and I didn't feel rushed. They really don't make 'em like this anymore. Come a bit early for your appointment. Since this is in the Heinz building, you have to sign in with security and get a visitor's badge to swipe through to the elevators. It only took a couple minutes, but I went after "rush hour." I imagine there would be a longer line if you had an early or late appointment.

Worst place to get imaging completed. The staff are unkind and flat-out rude. The one receptionist…read moreis an absolute c*nt. This is a HIPAA compliance nightmare. Patients can hear everything that the office staff says, including personal identifying information. They never actually call your insurance to confirm what your rate is. This place is a scam when it comes to how much they charge for a visit. They pick an arbitrary number without checking with the insurance provider. They make you pay there on-site the day of your test or no test. I've never had an MRI where there wasn't a headset or some distraction (movie playing or music playing), literally there was nothing. Just towels against your ears and that's it.

An excellent experience at West Hills Imaging. From the call to schedule the appointment to the…read moremoment we walked in, the staff was welcoming and helpful. They took the time to explain the process. The facility was clean and comfortable, and the MRI technicians were highly professional and compassionate. I appreciated the promptness and efficiency of the entire team, as I didn't have to wait long, and everything went smoothly. I highly recommend West Hills Imaging for anyone needing imaging services; they truly go above and beyond in patient care!

I've seen just about every office in this place. The one downside is though Dr.Sheffler is amazing,…read morethe front desk doesn't answer. But they have gotten better about it in recent months. Then the blood work department is really good. One stick, in and out, explained everything great. Then I saw the plastic surgeon and he was amazing. Spunky. Explained well. Got this awful cyst off my face. I was awake for the surgery which feels like a flex LOL. His front office staff was great too. The plastic surgeon department was my favorite one. If I ever get this weight off, they're first I'm going to for skin removal LOL! The main complaint thought is definitely the front desk in the Park Manor associates side needing to be better about answering calls. I work front desk, I know it's possible and I've seen them improving drastically- it seems they replaced the old staff with people a little more thrilled for their job. My job is a hotel, the phone is constantly ringing, and I have a million other things to do. And I get paid a fart and a smile (basically nothing is the point), so I get their standpoint but I also question it and have gotten flustered with it because I find they get paid more and are always way less busy then my job- so I don't get the wait times. Coming in and seeing three on staff, one person just twiddling their thumbs, but the phone not stop ringing is a bit off putting. Overall though, through my frustration I stay with this office.

WOULDN'T GO BACK IF I WERE ON MY DEATH-BED!! This office…read morespontaneously stopped all contact with me for a month, leaving me high and dry without my medication. When I tried to speak to the Dr about a refill or an OTC alternative, their secretary told me I'd have to drive over 4hr to talk in person if I wanted any help. I tried to schedule an appointment to come in person, but it got pushed back twice; once I hit month 3 without getting anywhere I switched to a different provider.

I have had previous experiences w the center that were totallly positive. this morning not so much!…read more I was scheduled for an endoscopy by a really great NP Lisa. staff had trouble accessing a vein. no problem as I have lousy veins Except I lost my place in line. had a long wait in a really cold room. no one checked on me till surgery was ready. after I was returned to recovery. the doc popped his head in said how are you and left after throwing what he called "my paperwork " on a chair. no explanation from him or a nurse on the instructions in the paperwork. which included instructions to get another exam. do I get this from my GP? call on my own? why do I need it? really jarring experience

been trying for weeks to reschedule a procedure always get answer machine you leave your number…read morethey never call back, not very professional at all . I will be going somewhere else!

The Best parking Nurses were great well staffed .Dr Duke Thomas excellent bedside manner.I…read morerecommended this hospital and Greater Pittsburgh Orthopedic Associates.

I had foot surgery and every care person has been wonderful!!! It it a quiet place and I cannot say…read moreenough good about the care I have received!!

Having a medical/ surgical procedure is never on the top of anyone's fun list. The Laurel Surgical…read moreCenter does its best to make the experience as pleasant as possible. Recently, my husband had a procedure done here. As soon as we stepped through the door, everyone couldn't have been nicer or more professional. From being greeted at the reception desk, to the explanation of the procedure and the completed process, we were treated with consideration and respect. No one talked over our heads as happens in a hospital setting. The staff at Laurel Surgical Center were the best.

Went in for a routine Colonoscopy and ended up in the ER four hours later. I was in the worst pain…read moreof my life from stomach cramps and could barely stand. I called an all they said was go to the ER and didn't even bother to follow up with me later. One big out Er charge later I was fine, but I'm not going back there.

I looked at other reviews that didn't have the best comments, but the reviews were from a while ago…read moreand a lot can change in time. I went to their lab to get blood drawn. I walked in (no appointment needed) and signed in on the sign-up sheet. A woman that worked there told me to "just sit down and they'll call you". I started to sit and before I got onto the chair they called me in. It was maybe 3 minutes from top to bottom! The person drawing the blood (wish I remembered her name...) literally had a needle in my vein immediately and got the blood she needed. The whole visit took about 10 minutes max! I can't say enough about how efficient it all was. Granted, they could be much busier at other times and it might take longer but I was impressed. A+

I have to say i was a little confused as to how to rate this so called hospital…read more My son was very sick and has AHN insurance. My wife took him to AHN Mccandless Hospital. The nurses and doctors where fine the receptionists where fine as well. My problem is that they call it a hospital when it really is just a big urgent care facility. After blood work and testing the doctor said that they where not capable of diagnosing my sons problems as they do not have any specialty doctors on staff. What the heck no specialty doctors why even call yourself a hospital???????. The doctors said they where going to transfer him to Wexford Hospital. I do not get it they do thousands and thousands of dollars in tests only to say they can't do anything to help. Then to boot some one is paying for an ambulance to transfer him to the other hospital. If I was you I would avoid this so called hospital like the plague. I will be sure to never go here again. This is not a hospital so do not be fooled into thinking it is. If you have basic problems I am sure they can help, But anything remotely serous there is no way for them to help you. I must say again please do not go here unless you have no serious problems. With that said It was our fault for going here. I would normally give one star but the nurses and even the doctors where very nice even if they could not help. Normally for this level of care I would probably give 3-4 stars. Overall I will give 2 stars which is very generous.