I stared with Steves grandfather over 30 years ago and he passed on the business to his son. in law, Stan. Now that Stan has passed on the business went to Steve and his son Jared. They have always responded to my every call and have provided excellent service. I have recommended them to others who have also been pleased. Sometimes Steve shows up with dinner from hs carry out in Marysville The BEST meatloaf ever and the ribs are to die for. I highly recommend Waters Edge. read more

Steve and his team have been responsive and helpful in all aspects. We had Waters Edge put in a new pool for us, which was perfect for our property. We then had a move and Steve was willing to drive to our new location to fix a mess. We now have a functioning pool and are at ease because of his expertise and outstanding service. Definitely recommend Waters Edge!! read more

Charged $510 for 1.5 hour pool closing! I called early to get on the schedule as typically closings build up quickly. I called Waters Edge 7/23/2022 at 10:23 am to schedule a closing. I was told that I was one of the firsts on the closing schedule so could choose what dates I wanted to close. I chose the last week of August/beginning of September. I also inquired as to how much the closing would be and was "quoted" $75 per hour per person and she did not know whether there would be one or two people sent out but it shouldn't be over $325 or so to close, which is pretty conventional from the past. After no one came the second week of September, I called on 9/12/2022 at 11:53am to see if was still on the schedule. I was advised that my order was on a work truck and yes I was still scheduled. Mind you that now that I have been chlorinating and keeping the pool running another week. When the owner called, I was fed a spiel of hard times and cost increases for this company but understand this, we all are in hard times and the dependency and expectation to close the pool and waiting on this company incurred additional expenses for me as well to maintain a pool that is idle. In the mean time I ordered an undercover for my pool and called back to advise I did not need them to put the cover on, thinking this should save time and cost. When there was again a no show for the 3rd week in September, (again maintaining an idle pool), I called again and left a message asking if they were going to close my pool or if I should find someone else to close. Again I received, no reply. On 9/22/2022 they came to close the pool while I was not home. No advance notice, calls or communication to lower the water level, prep the pool, nada. When I got home and noticed the pool was closed I called to ask for an invoice but was told the billing person was not available but she would be sending it out within the day. I received a $510 invoice in the mail on 10/8/2022 and freaked out! I wanted an explanation on why this was so much for 1.5 hours of work and called to ask for someone to call me back. The owner Steve called me back at 7:40 am 10/11 and I was abruptly told that their hourly rate is $145 an hour per person and the two workers they sent stood around twiddling their thumbs until the water level was dropped. If I had known when they were coming I could have dropped the level, but again no communication whatsoever. He also complained that his costs have increased for everything including putting in $1000 a week in his trucks for gas. Well my costs had increased too due to the negligence of a late pool closing and to boot $510 ($435 labor, $75 for chems) for 1.5 hours is absurd! I have obtained estimates from other companies and even the highest is $100 less and that's with putting on the cover, all inclusive! When I told Steve that I was quoted the $75 per hour charge, he said "the people in the office don't know what to quote", and that he is in the field and their rate is $145 per person per hour and if he asked them if they quoted this amount they would say, "I didn't say that" so really it's my word against theirs and I am stuck with paying $510 for a simple closing! Why in the hell would you have someone in the front office, scheduling services and not knowing what your hourly rate is? There is no customer loyalty anymore anywhere. Next time I will know to obtain a quote in writing even if it's with a company that I used to trust. read more

Not only did they damage my pool liner when they did the opening it with a skimmer, but they blamed it on a gopher. Another pool CO. verified it wasn't from an animal, Waters Edge took no responsibility and charged me $250 for the 20 min it took them to open and damage my pool. Whatever happened to taking care of your customers, an accident is an accident, I get it, just take care of it, don't be a jerk! read more

Great service. They are really nice and helpful. Couldn't ask for a better pool service.

Need stuff for your pool? I highly recommend NOT using Waters Edge not only are they highly rude but they will rip you off. .. charging for 2 guys to come put chemicals in a pool (1 guy never even got out of van) and charging for longer then here telling hubby I got "huffy"when he called because while I was trying to be nice and explain something started getting b..chy with me I threw up my hands and said I will let hubby deal with it. ...And yes hubby got rude on phone later but only after she got even more b..chy and rude and kept interrupting I would rather drive the longer distance to Scioto Valley they have always been nice and helpful ...not to mention cheaper. .. read more