Very high quality furniture incredible selection…read more Erin Doherty-Lemon, Realtor®, Email: Erin@palmparadisegroup.com C. 239-209-4086 O. 239-323-4302 App: Erin.PalmParadiseRealty.com

I bought two Hong paintings, specifically for the bright white. My salesperson knew it was the…read morewhite that I loved in the painting. A few years later, the white turned yellow. No direct sunlight hits the paintings. No one advised me that the paint would discolor. I'm guessing because it has some type of shiny coating over the painting. They still sell the painting in the store. I think they should advise buyers that the painting will change color. I think they should give me back my money or give me another new painting. They said they would give me 10% of what I paid.

Very helpful. Good quality furniture and very good customer service. We have purchased numerous…read morepieces of furniture from this store over the past twenty years we have been in Florida as well as recommended friends to various sales people. They have always been helpful and stood by their products

I have done a fair amount of business with Norris. However, I will no longer do so…read more First, I ordered a cocktail table from the floor. When it was delivered, it was a different table that had been sitting elsewhere, and the white pearl-like top was now yellowed. Norris apologised and took it back. It took over a month to get a refund after several inquiries. Second, I ordered and paid for custom drapes for a window. Two days later, I found that we may be relocated and tried to in the cancel the order, but was told it was too late as the material had already been ordered. When I asked to have the material shipped to me anyway with the thought of using it in the new location, I was told they were able to cancel, but I had to pay a restocking fee of $529 (this amount included cordered material that could not be canceled that arrived TWO weeks later). Third, I ordered a console after seeing one I liked in the store. It was a custom build and took four months to get. When it arrived, the paint was unevenly applied and looked as if it had been sprayed on, dripped down, and coagulated on the bottom of the doors. This made them look dirty (see attached pic). Norris sent a tech out to try to repair the look, but was unable to do so. I was told it was an artifact of the color I selected, which was different from the floor sample, which, of course, was pristine. There was no offer to refund or replace the item. All of these activities took place in the spring of this year. I have delayed posting a review to give Norris time to reflect and correct, which they have not done. On the positive side, we ordered custom-made kitchen table and chairs, which we are very happy with, as well as a living room carpet. So, I suggest that anyone who deals with Norris be alert.

Victoria is an exceptional interior designer who guided us through every step of our home project…read morefrom start to finish. She communicates clearly, explaining all costs involved, which made the process seamless. Having never worked with an interior designer before, we were pleasantly surprised by how enjoyable the experience was with Victoria. Not only is she punctual, but her extensive expertise truly transformed our home into something beautiful. My wife and I couldn't be happier and have nothing but great things to say about her!

Victoria, so nice talking with you the other day and catching up. Glad you will be able to help me…read moreout once again. As I had said when you first worked with me, you were the first person/designer to actually listen to what I had in mind (and I have worked with 3 or 4 in the past) but you NAILED IT!!! Can't wait to get back together with you when we return to Florida for the winter. Only wish I had you up here to help me redo our main floor in our Ohio home.... Talk soon! Debbi Perry

I contacted April with a few design questions. She responded very quickly with some ideas. She…read morecame out to my home and we went over my ideas in better detail and came up with a game plan. I appreciated that she was open to listening to my ideas and easily adapted to my wants and needs. I will be using her again soon to re-do my office. I am moving it into a different room and have no clue what to do!

From the owner: Interior designer in North Fort Myers, Floridaread more

If you are considering hiring Mary Pat Speck of Artistic Tough Interiors as your designer, RUN! She…read morehas no integrity and tries to steal from her clients. She works with Rob Parish, a "GC" who is unlicensed who she uses for all of her jobs, so that puts you and your home at risk since he is not insured. We had a horrible experience, where the bills went up and up and up. When we confronted her and paused the project, she had so many lies as to why the bills were getting to be so expensive. For one example, the demo subcontractors charged $2,000, and Mary Pat and her unlicensed GC, Rob Parish, tried to charge us $5,500. We said that could not be right, and she claimed it was expensive because of the "workman's comp insurance, health insurance, truck fees." She expected us to believe that subcontractors bill for healthcare insurance. When the subcontractors found out what her and Rob were trying to do, they said they would never work for them again. It gets better! We gave her money for deposits for materials, which she paid the stores a deposit. When we paused the project, she tried to get our deposits from the stores refunded to her credit card! She never even told us that she was trying to get all of that money back! She was trying to steal our money that was supposed to be used to pay the stores for our project's materials! We had to find this out by calling the stores ourselves. Thankfully, the stores had integrity, unlike Mary Pat, and they did not give her the money back. Mary Pat's designs are also dated. She is stuck designing homes from over 20 years ago. She took us into stores to show us materials, they were all ugly and outdated. The employees literally laughed and told us when she left that her choices were dated. We only hired her because she came recommended from Freestyle Interiors. There were so many red flags, such as no pictures of her past work, no website, no reviews, nothing. We trusted Freestyle Interiors and moved forward. It was also tough to find available contractors then as well. When we were trying to settle things up to move our separate ways, Mary Pat kept coming up with new bills to try to get thousands more from us. When we didn't fall for the "revised bills", magically, a new bill would show up for something else. We didn't fall for any of her tricks. Thankfully we stopped the project when we did, figured out what she was doing, and fired her and Rob. If we didn't get on top of it when we did, we would have overpaid by tens of thousands. How Mary Pat operates is she gives you "estimates" and not actual prices. So when she gives you a final bill, it is much higher than her "estimate." We did not fall for any of her tricks. Don't fall for any of them either, or do yourself a favor and don't put yourself in that situation by not hiring her. You will save a lot of money, time, and headaches. It is time for her to retire and stop screwing people.