The Hot Tub Company.
Avoid the Hot Tub Company at all costs!
Their warranty isn't worth the paper it's written on.
They will try to blame any fault within the warranty period on you, even though you have followed the guidelines.
If you are unlucky enough to have already purchased from them and your unit develops a fault, please make sure you are present to see what the engineers do when they check the fault. Unfortunately, we we're out and they said our pump fault was caused because ALL our jets were closed. Yeah Right... because we always sit in the hot tub with the jets closed. Even if they were, WHICH THEY WEREN'T, and their diagnostic is correct (I am currently checking with the manufacturer), I would guard against buying a tub that obviously has a poor quality pump unable to handle loaded and unloaded pressure that develops a fault after only 11 months. (The jet excuse is ridiculous especially when you take into account there are jets that can't be closed so the pump should never be fully loaded - They were so blunt in there refusal to act under the warranty it was unbelievable - we even offered to pay half but they wouldn't budge).
I have reported this to trading standards.
From our experience - Please buy from a reputable company and avoid the Hot Tub Company. read more