Watts Radiant

5.0 (1 review)

Heating & Air Conditioning/HVAC

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William B.

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22

0

11 years ago

Had an issue with my thermostat for my heated floor. I've had the heater and thermostat for about 2 years when the thermostat kept throwing a fault code, that particular code stated it was an "end of life code" and that the GFCI would no longer function correctly. I called Watts Radiant (the manufacturer) expecting to be ran thru the ringer with questions , etc. A gentleman by the name of Luke answered, I explained the situation and what came next my friends was no less than Complete Satisfaction. There was no BS, there came no annoying, routine troubleshooting questions. It was straight to the point, he asked my current model number, then...."Sir, may I get your name and address", after that....."Sir, I will be shipping you a new, upgraded touch screen version". He gave me a confirmation number and cordially closed the conversation. This my friends is a company to do business with! 1st Class all the way! I can't even tell you the last time I was treated so nicely and had my issue resolved with such convenience. Watts Radiant, you definitely have it together!!!!! read more

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