I live down the street from this urgent care. I have gone about 5 times and waited minimal time and…read morehave received good treatment from staff.

Sent us away without even assessing the patient so we spent 4 hours in the ER and they were…read moreperfectly fine. Could've spent an hour in urgent care and paid way less of a bill but no they didn't want to treat my kid.

First, I'd like to say I was pleasantly surprised since all the reviews seem to be negative…read more My two-year-old and I walked in the day before Thanksgiving at 9:30 at night. He could not breathe and we were brought in urgent. Everyone cared for him tremendously! Labs and X-rays and pediatrics came quickly ; We were stayed to be monitored and very informative as what was happening . I'm thankful we chose this hospital at the time we did . happy thanksgiving to all staff there snd thank you again !

I passed out at home after being sick for a couple weeks. Was taken to the Vista ER by ambulance,…read moreand the nurses couldn't even start an IV. Granted, I have difficult veins but they're ER nurses!! IVs are something they should be doing every day, ALL day... you would think they'd be pros. The doctor came in (I swear he was drunk) after about an hour and ordered a blood draw, breathing treatment, chest X-ray, and an MRI of my head, because I hit hard when I fell. Tests were done quickly but nurse could barely get blood - then I waited HOURS for results. Except for the breathing treatment and tests, I received no care, at all but was there for 7 hours!!!! I finally told the nurse to get my discharge papers because I was leaving. I can't believe I actually stayed that long! (Possibly drunk?) doctor comes in, says I have bronchitis and maybe pneumonia, and he's going to order antibiotics and cough medicine. That's it. They weren't busy, either. The nurses were standing around talking and only one other person was brought in while I was there. I would never go there again and, if I hadn't been taken in an ambulance, I wouldn't have gone there this time. It's sad because it was a great hospital when it was Victory and is still a nice facility.

Buyer Beware: Shady billing practices!…read more I went to this urgent care when I was on vacation in Illinois. They accepted my insurance, which has a $35 urgent care copay. When they submitted the claim, they submitted it, not as an urgent care visit, as advertised, but as an out of network doctor's visit. Aetna has an urgent care billing code, which this facility is aware of, and they choose not to bill as advertised, causing me a significant out of pocket expense. When I called them up, they offered to send additional documentation to Aetna, which Aetna agreed to consider when re-evaluating the claim. They never sent the documentation, instead opting to send my inflated bill to collections. I'm livid. If you want my unsolicited advice, find another facility. Run far, FAR away from this shady 'urgent care'.

Google search brought me to this location!…read more As I just called about a few minutes ago to get a price quote on a facial extraction for a POC. The RECEPTIONIST answering the phone proceeded she would connect me to someone who would be able to give me an estimate pricing... Great! After waiting on hold for about 8 minutes, she's re-answers the phone to inform me that the other department is not responding at the moment! She then proceeded to inform me she will connect me to the "billing department" to get the answers I needed. Another 2 minutes go by, then a gentleman introduces himself.. I proceed to re-explain my current inquiry! He tells me that he has no knowledge of the service pricing I am requesting! "WOW.. okay." He then tells me he will transfer me YET AGAIN, to the "financing department" to get help with my inquiry. Another woman has now introduced herself, and I then tell her my inquiry request yet again! She does a search for me and tells me that the service I am requesting cannot be located in their system and only to find out that I was also transferred to a "Wisconsin" department. I give her the doctor's name of interest, while she tells me she will put me on another brief hold to find the direct office of said Dr. ( in Gurnee ) As she tells me she will contact them, she re-answers the phone to inform me that the service ISN'T EVEN offered by the requested doctor as google stated! So.. why didn't the receptionist just say that in the first place, rather than playing phone tag increasing my already "frantic" anxiety about finding the right Dr. SMH

Very professional my step daughter got treated right away and was open on a Sunday which helped out…read morea lot

They were amazing! Took all my anxiety away knowing they were so professional and explained…read moreeverything to me! Thankful!

I am concerned about a friend who started getting diarrhea two days after leaving the emergency…read moreroom. Possibly the medication killed off all the good bacteria and allowed latent c. difficile to take over. Or possibly, since he was there for hours on an IV drip, and had to use the tiny bathroom afforded to his particular ER bed, he picked it up there. They did have a cleaning person waiting to clean his bathroom once he left. However, c. difficile cannot be killed with alcohol wipes, he tells me. I suspect the former, which it is high time that doctors take into account the bad effect of antibiotics on killing off "good bacteria" and disruption of the human biome when treating patients. But a heads up in case it is the latter (ER needs deep cleaning / sanitation). On the COVID front, which another reviewer mentioned that a doctor at LFH said, from March 13, 2020: let me add that during a period between January and March, 2020, a WHO spokeswoman was making statements to the whole world that air flights were completely safe to take as long as a three foot distance was maintained between passengers.

Emergency Room doctor Richard Doyle billed my ER Covid visit ALL wrong and it's been one headache…read moreafter the next dealing with insurance companies because of his error. These doctors clearly have no clue !! I was given the most weak cough suppressant that hardly did anything for my symptoms. Avoid this place- awful!! Especially for anything Covid related

To whom it may concern; I have been going to FHCC for @ 2…read moreyears now for a various medical reason. Each Dept. I have had to deal with has been WAY above my expectations. Polite, professional, knowledgeable! Military and civilians working like a well-oiled machine. You people ROCK! Thank you from the bottom of my heart.

The atmosphere of this Federal Health Care Center is just what one would hope when it comes to…read moretaking care of those who served or are serving our country. Available upon arrival is free valet parking for an easier entrance for those with disabilities. Reservations for carts can be made both online or via phone for one to avoid walking, if necessary, to their destination. Of course, the security and safety of both patients and patrons is wonderful. As for our visit, my father is here for a hearing examination in addition to seeking better quality devices for easier hearing due to sensitivity with his skin. Hearing aides tend to irritate eczema that causes an inflammation; therefore, they suggested a visit to relieve him of discomfort and try something other than daily wear of what he has, presently. The VA is certainly taking care of their service men and women - a friendly reminder that we should do the same. Thanking all those who are helping my soon to be 94-year-old father. He served in the Korean War. I am blessed; therefore, I am thankful in more ways than one.