I am writing this review to document my personal experience at this surgery center, with the hope…read morethat it helps future patients make informed decisions. What should have been a difficult but manageable operation instead became an experience marked by significant stress, inconsistent information, financial pressure, and what I experienced as a lack of post-operative support. I was referred to this center by my GP and told the situation was urgent. I was seen the same day. The nurse who initially brought me back was polite overall, but when I nervously asked, "Is this going to suck?" she replied "yes" and walked out. While this may seem minor, it increased my anxiety at an already stressful moment. When Dr. Henry examined me, he strongly recommended that my operation be performed at this center. I later learned that he is a part owner of the surgery center. I was told the procedure could be done the next day. I was also told that having the operation at Allen Hospital would likely involve a longer wait and that the hospital might not have access to the same long-acting local anesthetic, which I was told could provide pain relief for several days rather than hours. Based on this information, I chose to proceed at this center. On the morning of surgery, I arrived on time and was informed that the procedure would cost $2,700, with 25 percent required up front. I explained that I could not afford that amount and offered $100 with the intention of setting up a payment plan. While standing at the front desk, I heard staff discuss whether they should "allow" this arrangement. This interaction was embarrassing and extremely stressful for me. I was eventually allowed to proceed and taken to pre-op. I was anxious about general anesthesia and was told that both the surgeon and anesthesiologist would speak with me beforehand. I waited for over two hours. When I asked about this, the nurse appeared surprised that neither doctor had spoken with me yet. When Dr. Henry eventually came in, he referenced a discussion I was expected to have already had with the anesthesiologist. When I explained that this had not happened, there appeared to be confusion. This lack of coordination immediately before surgery significantly increased my anxiety. I ultimately spoke with both doctors and was again told about the long-acting local anesthetic. I was also told I would be prescribed a specific antibiotic after surgery. I was then taken into the operating room. When I woke up in recovery, I began spitting up blood and had severe throat pain. When I looked in the mirror, my uvula appeared swollen, bloody, and injured. I asked to see the surgeon but was told he had already left. A member of the anesthesia team evaluated me and stated that this was not typical, but that it can occur. In the days that followed, I developed a painful sore on my uvula that lasted several days, along with a persistent sensation of throat obstruction when swallowing. This was frightening and very uncomfortable. I was discharged with post-operative paperwork and left with my fiancé. At the pharmacy, I was provided two antibiotics that did not match what I recalled being told I would receive, nor what was listed in my paperwork. Additionally, the paperwork did not contain specific information about the long-acting local anesthetic that had been emphasized as a reason for choosing this facility. The paperwork instead contained general information stating that local anesthesia typically lasts four to eight hours. When I later asked about this discrepancy, I was told that the paperwork contains general descriptions rather than drug-specific information. Given that patients are told they may not remember post-operative discussions due to general anesthesia, I believe accurate written instructions are especially important. Following surgery, I experienced severe and ongoing pain. I contacted the on-call service multiple times and felt that my concerns were increasingly unwelcome. At one point, I went to the emergency room due to pain. The ER provided treatment and then contacted the general surgery team, who advised that the treatment should not have been given. Receiving conflicting guidance between providers significantly increased my anxiety and fear for my safety. Most recently, I contacted the on-call service again with concerns about a possible infection. I did not receive a timely response and was later advised by the answering service to go to the emergency room. When I called again, a doctor eventually returned my call, but the interaction felt rushed and dismissive. There is no patient portal or secure messaging system available to communicate with this office. I raised this concern and was told it would be addressed, but it was not. At this point, I am at home experiencing fear, pain, and frustration related to this experience. I feel that I made decisions based on incomplete or unclear information, and once the procedure was completed, I did not feel adequat

Friendly and empathetic service for an urgent care is important and my visit was spot on. My visit…read morewas urgent- partial lung collapse- every person in the clinic was professional and kind. My Xay results were ready within an hour, the ARNP contacted me right away and my prescriptions were called in well in advance.

Alkali Scientific is a distributor of laboratory supplies and equipment. They are a newer company…read moreand have great customer service. They also have great electrophoresis and lab organization products. You can order through their website and if you need to you can even use a PO number through the website.

Absolutely, fantastic care. From the ER, admittance and discharge, I had nothing but the best care…read morepossible. The entire staff, to include providers, PT/OT, nurses, nutrition care, radiology/imaging, ambulance drivers and housekeeping were the best! The patient centered care and clean, modern facilities were better than I expected. Would give 10 stars if I could.

My review will take to long to discuss but I was seen in the behavioral unit and when I had an…read moreissue in the ER and was sent somewhere else my behavioral Dr abandoned me. She would not see me anymore. I think she was scared she messed up. So please do not use RMC for behavioral issues because they do not care

The doctor in the emergency room sent me home broken neck. He acted as if I was there for drugs…read moreonly he, told me he hadn' seen my neck before so he couldn't tell if it was swollen. I ended up having emergency surgery for my broken neck. The surgeon told me that I could be dead or paralyzed.

Arrived at the ER approx. 9 PM on a Friday evening with SEVERE abdominal pain. The ER had one…read moreperson there waiting when we arrived. I had the routine lab done, blood and urine and a CAT scan done. Unbeknownst to us, there is no radiologist on duty in the evenings so there is no one to read your CAT scan! It gets sent off to TIMBUKTU to be read by some radiologist at another hospital who knows where. We wait for FOUR HOURS for test results. They had to call THREE times to finally get someone take a look at my scan. I could have died in that time; I was diagnosed with a very serious medical condition that came close to resulting in surgery with possible complications and death. I left with taking an antibiotic pill and pain med. After this experience, I would not recommend this hospital. If we need emergency care, we will go elsewhere in the future.

Worst emergency room I have ever been to. Currently sitting in the waiting room with my boyfriend…read moregoing in and out of the bathroom nonstop throwing up BLOOD which they have been informed of multiple times. We have been here for FIVE HOURS and when I asked how much longer it would be for them to help him stop, again, PUKING BLOOD!!! They handed me a paper saying it would be up to 8 hours. What a joke

Surgery and General Care. All care is unequaled from top to the minute you walk in the door.read more

Worst place to go for care!!!!! Expect to receive scheduled treatments at least 2 hours late, and…read moreresponses to pressing the call button at least 30 minutes later. Horrible communication, will leave you in soiled bedding all day, and treat you like a nuisance any time you need help! I would suggest going the additional distance for anything and everything!

Dr. Laura Merron at MercyOne Medical Center in Waterloo Iowa. She is an ER doctor. She is very,…read morevery rude. She does not know or care anything about Mental Health. She doesn't listen to her patients and will not allow her patients to speak. If you end up with her walk out immediately because she will not help you. She will accuse her patients of wanting more and claims a patient is manipulated when patients explain there pain and illnesses. She also goes by the name of Dr. Hoffman. She is very shady and should be sued for malpractice.