Matt was great! It was pretty easy and convenient to get the rental done, whole process was simple…read more Highly recommend!

I just found this guy when I had a last minute need to rent a trailer as U-Haul let me down with my…read morereservation. Matt @ RMT was so courteous and helpful in getting me outfitted with a trailer so I could move my daughter from UMass Amherst back to Beverly as planned. His trailers are top notch and I was able to get everything out in one load. Thank you again Matt, you saved the day!

Was given a truck by this location that had a major failure while driving through Boston. It was…read moreincredibly dangerous for both me and everybody around the vehicle at the time. After waiting 5 hours for road side assistance to arrive I was given a tow to my final destination. This location initially tried to give me $20 back for all of this. I explained that I would have to touch base with an attorney before going forward with anything and was immediately kicked out. Later I received an email stating that half of my purchase was refunded, something like $170 of $300. I was broken down for 5 hours and these guys seriously were only willing to give me half of my total charge back. I am now in the process of working with corporate to figure something out. The entire situation was a nightmare.

I had a great experience renting a truck from this location. Tatiyanna Correa helped me get a truck…read moresame day with no reservation (I was testing my luck going same day to see if they had anything available) and Tatiyanna was able to get me a truck and all the equipment I needed. I had a pleasant conversation while she filled out my info, and she gave clear instructions on what I needed to do. I found the store to be clean and organized and it was easy to find the truck parked in the back lot. The truck was also in good condition when I left with it. I would recommend this location for picking up a truck!

Anyone considering buying a vehicle from Danvers Ford my advice is BEWARE…read more They took 3 weeks to get our registration from the DMV. Danvers Ford kept giving us one excuse after another mostly blaming the DMV for the delay when, in reality, we suspect poor due diligence on their part. Such a shame.

UNRELIABLE!!! Rent somewhere else, Danvers Ford will leave you without a car! I called and…read morereserved a car as my car was going in the shop for repairs. Set it up for a Monday pick up. A few days after setting it up, Tim from rentals called me and said they are giving the car to one of their customers who is more of a priority.

DO NOT USE THIS LOCATION. The worst experience ever. Showed up and there was no one here. A…read morehandwritten note on the door saying be back in 15 min. We waited an hour and was treated like complete garbage. Apparently the employee that was late was the supervisor. Tried to charge us a deposit but wouldn't tell us the amount. Very shady. Called corporate with no help, they told us to just rent the car anyway.

I went online to reserve a 4 wheel auto transport trailer. I entered the truck I was going to tow…read morewith and the vehicle I was going to tow. The software only approved renting a two wheel tow dolly. I received a contract specifying the truck being used to tow, the rear wheel drive Fiat Spider being towed and the tow dolly. My son went to pick it up, a very unpleasant guy told us they wouldn't rent it to us because the Fiat is rear wheel drive. Anyone who does this knows you simply back the rear wheel drive car onto the dolly. I called and Unpleasant guy wouldn't even discuss it. Then he hung up on me. I just found out Unpleasant Guy is the manager. Do yourself a favor and rent from the Danvers Location. It's right up the road. Less traffic, nicer place and the manager Anthony, is excellent.

Manager is not customer centric and he appeared is as if I was bothering him. I was there to pick…read moreup a trailer and he was blowing out the dirt from the garage, and even when he saw me waiting, he continued to blow the dirt out of the bay where I was standing. He then proceeded to walk outside and I had to follow him as I was asking questions. He told he to go see the guy at the desk. I am there for a rental, not to be treated as if I am not a customer.

I wanna tell you about my experience. I am 71 years old and I was facing a major storm in my…read moresnowblower was broken. I was a nervous wreck because I didn't feel like shoveling 8 inches of snow. I called John at rental.all They couldn't be more pleasant on the phone. They picked up my snowblower that morning, fixed it, and brought it back the same day before the major storm. The price was fair based on the amount of service they offered me and I couldn't be more happy with them job well done

I have been going to Rent All in Salem, MA since I moved to Swampscott 13 years ago. I have had my…read morechain saw and snowblower serviced there many time and have always been 100% satisfied. last year I purchased a Stihl pressure washer on their advice, when my old Simpson broke down, and I love it. The staff there is very friendly and helpful and have always been able to solve and fix any problems I have had. Peter Andrews

I have rented a van twice from this group in the past six months and both times I was handled…read morequickly and with a pleasant attitude. I also rented a storage unit with the same speed and courtesy. I am goin* on line now to rent a van for this week.

ONE STAR -- ABSOLUTELY UNACCEPTABLE EXPERIENCE…read more I have rented from U-Haul for YEARS and have never experienced anything remotely as unprofessional as what happened at the Salem location with employees Jamie and Jonah. I had a confirmed 24-hour reservation. I received NO phone call, NO email, NO text message, and absolutely no warning that my reservation was going to be canceled. I arrived and was told that because I was roughly 10 minutes late, they canceled my reservation. Their explanation? "It's August. It's college month. That's what we do." What kind of policy is that? If someone reserves a vehicle for 24 hours, how does it make any sense whatsoever to cancel their reservation TEN MINUTES after the pickup time without even attempting to contact them? When I questioned how ridiculous this was and explained that I've rented from U-Haul for years and have never heard of this happening, the situation became exponentially worse. Instead of attempting to explain the policy professionally or help resolve the problem, Jamie and Jonah became hostile and verbally abusive. I was spoken to with a level of disrespect I genuinely cannot believe came from employees representing a national company. I was told, in substance, that they "didn't give a flying fuck" that I wasn't getting what I wanted. That is absolutely insane behavior from customer-facing employees. Forget the reservation issue for a second -- policies can be frustrating and misunderstandings happen. But there is ZERO excuse for two employees to gang up on a customer, swear at them, verbally abuse them, and act like they couldn't care less about resolving the situation. I am formally reporting this experience to U-Haul corporate and expect it to be investigated. I will also be following up because I want to know what action was taken regarding the way these employees conducted themselves. After years of giving U-Haul my business, this is easily the worst customer-service experience I have ever had with the company. Completely unacceptable, completely unprofessional, and an embarrassment to the U-Haul name. Avoid this location.