Great experience for all of our pets! They are empathetic, thorough, and truly seem to care for the…read morewell being of your animals. They do a good job of trying to get you seen as soon as possible, typically within a couple of days, which is obviously very helpful when dealing with a sick pet.

The staff all seem competent. I was a bit surprised there was no questions about the pet's food…read morenor was there any attempt to assess weight then or over time. The first thing mentioned, during the examination, was another medical procedure that would cost a lot of money that may or may not need to be done. The shots were done in a separate room even though my pet is, and was, very compliant and not making any issues for anyone. ( I was kind of hoping to see the shots administered to assure myself that he was actually getting them. )

I have taken my almost 3 year old dobie there for almost 2 years now. She is very nervous and…read morereactive with new people so it takes time. The Minnetonka animal hospital team have made accommodation for her, even coming 15 minutes at a time to get her used to the staff. Now my Lilli comes in more confident and loves seeing her people. Lilli loves doctor julie, Kirsten and Jenna! We are eternally grateful for all that you do for us :)

My cat mazie ended up having to go to the emergency vet and they let us come in right away, as soon…read moreas we got there, we were helped instantly. all the staff were amazing. we couldn't afford x-rays for our cat and they did them for us for free and found out the issue with mazie. they also sent her home with a blanket because she didn't want to get out of it. we really appreciate the staff and services and will be back after mazie is recovered. thank you!

Read the BBB reviews of this place killing and severely harming hundreds of people's pets…read more.. We also had a horrifying experience. We took our 3 happy and healthy dogs here for a routine teeth cleaning, exam, and one to be spayed, and ALL 3 that were seen by Dr Matt P. came home the next day with different severe illnesses and bloody diarrhea. Pancreatitis and GI issues which can be caused by improper monitoring during anesthesia. Because of this WE have to pay upwards of $1500 in testing and meds. One could understand if maybe 1 dog had issues but it's insulting to suggest that it's simply a coincidence that all 3 of my dogs get the exact same issue. When we contacted corporate about the issue they did an "internal investigation" which is really just performed by one of their own paid employees Dr Hog who is essentially a Public Relations mouthpiece to simply explain the policy that screws you over while feigning empathy.. no conflict of interest there, right? She essentially claimed that since she cannot prove her employer did something wrong that we don't get a refund. We'll be pursuing legal action, complaining to the Vet board of MN, contacting BBB, and continuing our dispute of charges with the banks. Run far away from Banfield and again, check the BBB reviews.

We had a medical emergency and frankly, they were the 3rd or 4th place we tried because of the…read moremediocre ratings. They had the soonest opening for our puppy to be seen so we went there. Emergency visit met or exceeded all expectations - staff and doctor were friendly - areas were clean open and well lit. Puppy was happy and not fearful of a new environment. Our experience at the Minnetonka location was 5/5.

Shady Oak and its awesome doctors took care of my adorable miniature schnauzer from the day we…read moremoved to Minnesota until her death at the golden age of 16. They did a beautiful job helping us help sweet Violet to cross the Rainbow Bridge. I would recommend them to any pet parents.

I've been a customer for years and really appreciate the caring and competent service. I got a lot…read moreof support through the last golden years of my border collie, who needed help with arthritis pain. Also great support through knee surgeries and the tragic early loss of our latest dog. This is a busy clinic but they have never not been available for minor emergencies. Once my dogs nail fell clean off and I sent photos and got advice just 15 mins before close on a Friday. They genuinely care and are very attentive. I trust them to make good decisions, give good advice and to support my choices.

When I first adopted my dog 14 years ago, our vet at the time in Michigan set a very high bar. I…read morepretty much credit her with single-handedly saving my dog over the course of two years. We no longer live in that state and I have honestly never found a vet as good as she was. We have just started seeing Dr. Williamson, but after three visits, I already know that she's the best vet we've found since then. She may even be on the same level as our vet in Michigan. What sets Dr. Williamson apart -- and what reminds me of our old vet in Michigan -- is that she really cares. She never rushes an appointment. She always takes the amount of time that it takes, period. She answers all of my questions, explains things thoroughly and gives us good suggestions that are both smart and practical (because hey as much as we love our dogs, we aren't rich!). She also thinks ahead -- giving refills on meds so you don't have to bring your dog back in just to get a prescription and offering some good common sense advice in a calm, reassuring manner that makes me feel at ease. I also love that she and her staff are really thinking about how to make the vet a less terrifying place for animals, since our dogs are afraid of everything. They are currently testing "no stress" environments, avoiding using the overhead fluorescent light in favor of softer in-room lighting and even playing relaxing music. I know some people will laugh at that, but our dogs find the vet to be a really stressful experience (since bad or painful things usually happen there), and I at least really appreciate a vet that thinks about things from the dog's point of view. While the jury is still out on whether Dr. Williamson is as good as our Michigan vet, I can tell you that she is for sure our new regular vet. Best we've found in the Twin Cities. Don't let the location in a strip mall fool you -- this is an A+ vet clinic, and you should take your pets there.

No, I have changed my mind I now rate it at 5 stars! Really appreciate loving caring friendly staff…read morehere! Sometimes you do not realize how good someone is until you been someplace not so good! Just met Dr Williamson she is awesome and so helpful and knowledgeable Just had a re check on an ear infection for my fur baby and she did not even charge me what a life saver for sure!!!!!

Always amazing. I am probably one of their more worrisome dog dads because of his medical history…read moreand issues we've had with other clinics not giving great care, and also what I do for a living (I'm a vet for humans). But they don't treat me like I'm ever too much of a bother, and the care they give my buddy is incredible. They listen to the whole story, they involve you in decisions about the direction of care you'd like to take - aggressive or conservative, which again, with our medical history is important. Today I was offered one expensive treatment plan or another much more affordable one "but the plan will be the same" - so they didn't try to convince me of paying more for the same outcome, didn't try to "upsell" the visit, but at least gave me options for now and FYI for the future. I usually see Dr Lee, but we've seen other docs there and I'd see any of them! I'll say, some of the other reviews sound like "you problems," so please don't read too subjectively into all reviews. We came to a new vet with a small chip on our shoulders, but VP has absolutely put us at total ease.

I brought my cat in for a prescription renewal (08/14/2025) and told Vet Partners ahead of time…read morethat we did not want his rabies vaccine updated this visit. It's current through September, and we planned to do it at the next appointment due to cost. Once in the exam room, the vet repeatedly pushed the rabies shot, even after I declined multiple times. I explained the cost concern and that it hadn't expired, but my "no" was not respected. I felt interrogated, bullied, and like I had no say in my own pet's care. As a non-confrontational person, being forced to defend my decision over and over was overwhelming and upsetting. I left feeling unheard, drained, and on the verge of tears. No should mean no -- especially when it comes to my pet and my budget.

Wonderful small animal clinic. Superb care. Responsive staff. They take such good care of my…read moregeriatric collies. No up-sale. No gimmicks. Straightforward evidence based veterinary medicine. I highly recommend.

Small town great. Dr Liz took extra care. Better procedure and outcome than a visit with a…read moredifferent clinic. Thank you Dr Liz.

I would absolutely recommend this office for cat veterinary care but they were not able to meet my…read moredog's needs. I have German Shepherd dogs and they didn't seem comfortable or able to properly give them the care they needed. They acted nervous and afraid to give them the care they needed and therefore my GSD didn't get the care he needed from this office. I brought my dog to Rockford Road Animal Hospital and it was a completely different experience. The vet techs and veterinarians there understood how to deal with this breed and were able to treat him and give him the care he needed. Whereas at Northwest Animal Hospital they "tried" treating him and were not able to and sent us away causing us to spend more money on additional appointments which resulted in my dog getting a delayed medical diagnosis he needed. I wouldn't recommend Northwest Animal Hospital for breeds of dogs that can be a bit more challenging. It's all about the approach and it was a day and night experience with Rockford Road Animal Hospital compared to them. I will continue bringing my cats there but I won't be bringing my dogs there again.

Can I give zero stars? I have a lot of experience with vets and my experience with this vet has…read morebeen terrible. And it's not even because of their INSANELY high, jacked up during COVID, prices! My dog had a dental here that was literally $1,800. I actually despise them more because of their absolutely terrible customer service. Specifically, Molly, at the front desk got into an argument with me in front of my children. They make everything difficult, take forever to fill prescriptions, and don't let you direct the care of your dog. Don't give them your money.

The staff at Glen Lake Animal Hospital is the best -- caring and personal. AND they're conveniently…read morelocated across the parking lot from Pet Stuff!

We've only been going to Glen Lake for the last two years with our setters but are very happy with…read morethe services we have received. Like all vets lately, they are usually very busy so quick drop-ins are difficult, but they do try to accommodate when they can. The staff seems friendly and enthusiastic and the vets take their time to get to know us and our pets and help us with their care. As we have found most everywhere, there is a bit of sticker shock when the bill comes, but I think that's the nature of the business these days. It is a very small facility, but it seems to be prepared to handle whatever is needed for our pets health. We would need to take our pets there for a few more years before I would add that last star.