I went here because of the first visit being free after getting Princess Donut…read more The staff was very kind and checked in to make sure I was prepared before coming in. Once I got there, everyone was very kind and guided me through the whole process. The vet was also quite patient with all my first time owner questions.

I have had the best experience with VCA. My veterinarians (Dr. Teel and Dr. Lano) are the most…read moregenuine and kind people. I am a very anxious person, and they dedicated time to answering my questions and talking through everything with me. Every staff member knows my puppy by name and instantly welcome all who enters with a smile. I genuinely love going to the veterinarian... and so does Azalea my pug! Thank you Dr. Lano, Dr. Teel, and all of the amazing staff here. Special thank you to Malka as well for being so helpful and patient. You have been a joy thus far.

Follow-up for this review:…read more https://share.google/EXV2cCAjMXzCtLXvU Brief summary: I took my sick cat in for treatment. Communication was poor, care was sub-optimal, promises were broken. Upselling and manipulation were highlighted as problems. So a negative review was added to Google to reflect this. My review was not spiteful or emotional, just purely constructive. I aimed to provide helpful information for the clinic and its customers and even attempted to assuage the hostility of the minority of customers who shared negative experiences. Unexpectedly, I received a call from Dr. Rozendaal to discuss my cat's test results after 2 business days. Unexpected because this clinic has been known to delay delivering results. We had a pleasant conversation in which he answered all of my questions. I was eager to go return for my next appointment and leave a 5 star review, reflecting the service the clinic is known for and which I had experienced in prior visits. Before the call was concluded, Rozendaal broached the subject of the review. I reassured him that I harbor no ill-will toward him or his clinic, but that I stand by what I said, which he seemed okay with. Today, because another sick cat I adopted bit through my finger as he was being transported, I called to ask if my appointment today could be rescheduled. (I'm typing this from urgent care, where I'm receiving stitches.) After a brief hold, the receptionist again broached the subject of the review, sounding quite irate, although she presented that as concern over a "lack of trust." I asked if she would still like my patronage. She reminded me that my review was "still up." I said I plan to keep it that way. "Well, we're just wondering why you scheduled another appointment with us if you left a negative review." Here is your second negative review. You do not pressure and manipulate your customers, especially if they are suffering and dealing with sick pets! Have a modicum of moral decency. Not everything is about money and status! If you don't want negative reviews, keep providing good service. Plenty of franchises rested on their laurels as quality declined until eventually going out of business. In particular, don't go out of your way to harass repeat customers because you're having a bad day and can't manage the stress of your public-facing job.

I have taken my boxer there for years. They were great with him. Friendly and thorough. I really…read morefelt like they listened to my wishes and were respectful of decisions. When his cancer got to the point of affecting his ability to walk and be comfortable we made the hardest decision of our lives to let him be comfortable. The vet tech surprised him with his favorite food while we were picking my teenager up from school. Capone went with for the ride but could no longer walk so they assisted him in getting into the car to get his boy from school. Capone was comfortable at the end of his life and throughout his life thanks to the care received at his vet clinic.

If you read nothing further in this review, please take away from it South Metro Animal Emergency…read moreCare made the last days I had with my dog unforgettable in the best way possible! My 14 year old dog who had been declining in health was acting very differently one day, enough so to bring him into an emergency vet at night. I was met by Justin at the door for a quick assessment, as I couldn't go into the clinic because of covid regulations. Justin was very compassionate and understanding of my dog's situation, and I felt at ease as I watched them go back into the clinic. I went to sit in my car and wait for the update from inside. My phone rang and It was Dr. Birch on the other end, he said I needed to come inside to talk which I knew meant the worst. Dr. Birch explained to me what was going on inside the abdomen of my dog, how it was affecting his body, and that it was a terminal situation. He still laid out a gradient of options from taking him to a specialist at the U of M to putting him to sleep that night. I was very grateful for his honesty in offering up all the solutions he did. But we both agreed for a 14 year old dog in his situation putting him to sleep was the best possible outcome. I couldn't do it that night without the family saying good bye. The next day I called my normal vet to see if I could take him there for his final appointment, as he'd been going there for the last 7 years and I wanted them to be a part of it. They couldn't, or wouldn't, make time for me and my dog for at least 3 days. This was very disappointing to me. That day I came home from work and my dog had declined further, and I made the decision to bring him in overnight to have him put to sleep. At 10 PM, I was met by Justin again at the door as I carried my dog in. His genuine compassion to my dog again was apparent, but it was also extended towards me as he told me what the process would be. He then took my dog to the back to put a port in his leg for the shots. This was something different from when I've done this before. For me it meant my dog would only be stuck by 1 needle, not the 3 or 4 they actually use. When they came back, Justin put down the plushest fleece blanket on the table I'd ever seen. They then gave me all the alone time I wanted before Dr. Birch came in. Once again Dr. Birch was a true professional explaining to me what was about to happen, and how my dog would react. And he gently petted my dog the whole time to help ease him as I said good bye and he slipped into his sleep. Dr Birch left and they then gave me all the time I wanted alone to say good bye myself. One last time Justin came in offering his condolences and wrapped my dog in that huge soft blanket and took him away. I was offered time to sit in the room as long as I wanted, but all I had to do was simply walk out of the clinic alone. S M A E C thank you for your services, hours, and location. People don't bring their pets to you for the fun regular stuff, it's got to be a whole different world at your clinic from dusk to dawn. I appreciate that to the fullest. Justin and Dr. Birch, Thank You doesn't even start to cover the appreciation I have for you two! The whole experience I had was only 24 hours long. But the good memories I have of one of my worst times will forever be in my mind. Thank You, Rob and Braden

I would give zero stars if possible. I called them late on Sunday night, 7/19, because our dog had…read moresuddenly started stumbling around and could not open his eyes. It seemed like he was having trouble breathing. They refused to let me come in with him. I told them I think my dog is dying and they seemed to have no compassion and basically said there wouldn't be anything they could do anyway. I can understand it might have been better to go somewhere that has 24-hour monitoring/hospitalization, but I didn't know that at the time. It was the complete lack of empathy and caring to explain that has me leaving this review. It's like they just wanted me to get off the phone. And our dog died the next morning. Rest in peace, Vinny

I recently wanted to find a new vet for my cat and decided to give Woodlake Veterinary Hospital a…read moretry due to its great reviews online. I was greatly impressed by how welcome I felt as a new client and how quickly they were able to schedule my cat for her yearly wellness checkup. All of the staff - the front desk personnel, the vet assistants, and the vet herself - were very helpful, kind, and professional. Although I had no specific issues or worries to bring up to them, they made sure to ask questions about my pet's health in a way that felt like they truly cared. My cat got two of her regular vaccinations, and the price of the overall visit was nothing unexpected. I will definitely be a returning client.

Dr Nagel saw my cat when I walked in distressed without an appt and having never been there. She…read morewas kind and professional. She helped me feel comfortable and was there for me when I had to put my cat down urgently. I now take my other cat to her because she was so wonderful!

The team always answers all my questions patiently. The team always checks in when my dog is at…read moreAERC all day (and they snuggle with her). My dog doesn't even look back at me when she gets taken away because she feels secure at AERC. The team has been nothing short fabulous over the last two years and I would highly recommend them to anyone who has a pet who needs special care.

DO NOT BRING YOUR GREYHOUND HERE. Our greyhound dislocated her toe, we brought her here since we…read morecouldn't get in at our regular vet. I totally understand and respect that they need to triage patients, but we waited 4 hours before she received any pain management. Then, they insisted on taking xrays of the toe, despite dislocations being common in greyhounds and an easy fix. They also insisted on sedating her, despite her being a very chill dog, and despite sedation being riskier for greyhounds. After doing xrays, they told us that there was a "highly concerning area" on the xray that they thought was osteosarcoma, but that they needed more xrays to confirm. So we did more xrays. They still have not put the toe back in place. After more xrays, they say they're confident it's osteosarcoma, and go over how grave and serious that condition is, but say the radiation specialist has left for the weekend. Despite us advocating for them to put the toe back in place, they say it's too risky with osteosarcoma, and DON'T PUT THE TOE BACK IN PLACE. They also say greyhound anatomy is too difficult to splint, so they tell us to just rest and medicate her, and that we'll need to come back for MORE xrays and testing before amputating the leg for osteosarcoma. The entire process took over 7 hours and cost nearly $900. Over the weekend, she developed two new wounds on her toes due to the dislocation, and we made an appointment at another vet. Shortly after making this appointment, AERC calls to confirm that it's osteosarcoma, and to try to schedule us for more xrays and to begin the process of amputation. The second vet -- who specializes in greyhounds -- shared that the xray of her leg from AERC was blurry and her other leg and tail were overlapping the affected leg, so it wasn't possible to diagnose using those xrays. He put the toe back into place and then took more xrays -- no sedation needed -- and after reviewing them confirmed that she does NOT have osteosarcoma, but even if she did, due to her advanced age and limp in a different leg amputation would not be a proper course of treatment. Due to the deep wounds created from not treating her toe initially, she needed to start antibiotics. This vet also shared that AERC had mistreated a different greyhound recently who had subsequently come to him for aftercare -- and that after that experience, he contacted AERC to offer them education on proper treatment, and was ignored. So not only did we spend 7+ hours and nearly $900 dollars for our dog's toe to NOT be treated and for her to be given multiple unnecessary medications and sedation, they ALSO misdiagnosed our dog with aggressive cancer based off poorly done xrays and made an improper plan for care in what feels like an attempt to get more money out of us, and we had to get MORE xrays and medication to fix what they did. The entire process was incredibly financially predatory and inappropriate. Atrocious and incompetent care, especially considering they declined to get educated by a specialist after neglecting a different greyhound.

What a great experience for me and my dog Bowie. Dr Novak was very kind, knowledgeable, and a great…read morecommunicator. Bowie was incredibly calm the entire time, even through 2 shots and a blood draw. I highly recommend SSP Animal Hospital to everyone with pets. Oh, and they're reasonably priced and don't force any procedures, vaccinations, or meds on you. I am VERY impressed.

Can't say enough good things about this clinic. We changed to this clinic a few years ago when our…read moredog needed to be seen and our regular vet couldn't "fit us in" despite having been at our former vet for 30 years. Dr. Pressman got us in the day we called and spent almost 2 hours with us. Dr. Pressman's care got us a few more weeks with our terminally diagnosed dog. We also have several other pets-dogs and cats. Our pets have always had excellent care at this clinic-even in emergent situations. They were able to do successful surgery on our 24 year old cat-most vets would have opted to put a 24 year old cat down. We have had several of our animals need surgery-all successfully done with great care. We have never been turned away. When we have needed help after hours, the on call Vet has always called us back quickly no matter what time of the day or night. The negative review mostly seem to center around cost. News flash-having pets is expensive-Vets are doctors who go thru years of training. Getting into vet school is more difficult than getting into med school. But these patients are animals that are unable to communicate to the Vet what is wrong. Pet parents need to give the Vet all the information-symptoms, behavior changes, etc. The equipment, medications, supplies, and support staff cost money. The same services for a human would cost a great deal more. We drive 45 minutes past multiple other vet clinics to see these Dr.'s. I am more than happy to pay for the excellent, compassionate care we have always received from this team of Dr.'s. My pets are priceless to me.

I called for a quote on a spay for kitten. They would not make a quote. Instead I had to make a pre…read moreop appointment. They gave me an "estimate"---Now I see why - quote was $750 to spay a kitten. Thats outrageous! No thanks. Next....

We started bringing our dogs to Champlin Park Pet Hospital 17 years ago. The entire staff from…read morereception, techs and doctors have always shown our pets with compassion. Today we had an unexpected visit due to an unknown injury to our puppy's back leg. We were greeted with smiles and treats to make our baby more comfortable.

Shady Oak and its awesome doctors took care of my adorable miniature schnauzer from the day we…read moremoved to Minnesota until her death at the golden age of 16. They did a beautiful job helping us help sweet Violet to cross the Rainbow Bridge. I would recommend them to any pet parents.

I've been a customer for years and really appreciate the caring and competent service. I got a lot…read moreof support through the last golden years of my border collie, who needed help with arthritis pain. Also great support through knee surgeries and the tragic early loss of our latest dog. This is a busy clinic but they have never not been available for minor emergencies. Once my dogs nail fell clean off and I sent photos and got advice just 15 mins before close on a Friday. They genuinely care and are very attentive. I trust them to make good decisions, give good advice and to support my choices.