PLEASE DO NOT HIRE!!!! John has not returned my call or finished my job and has my money.
On February 28, 2017, John came to our house and took measurements.
March 1, John sent us a contract and pricing. We negotiated on pricing.
March 2, John came back to our house and spoke with our contractor to work out the details and collected our deposit.
March 9 at 2:35pm, I texted John when he will be coming to our house tomorrow, he replied back on March 10 at 9:14am: I should be there around 9:00am. I will be picking your windows this afternoon.
March 11, the day of installation, I texted at 9:48am, "On your way?" He replied, "I'm still here at my supplier for your window John Chong Lee." I replied and said, "I thought you picked up on Thursday?" I received a reply at 11:58am, "We have a problem. Windows are finished but they made it with wrong frame. It's supposed to be retrofit frame but they made it with nail on new construction frame. We can't install these with nail on frame. I'll can you in 3 mins. Received several texts back and forth and talked. Nothing Installed! Windows won't be ready till Wednesday.
March 14 2:59pm and 7:12pm, followed up with John to see what time he will coming for installation.
March 15 replied at 8:07am with the following: I just saw your text. Your windows will be ready today and I'll find out what time I can pick them up and get back to you."
March 15 texted back to John at 10:22am and 12:51pm for updates. Received a text at 12:51pm with the following: I can pick up the windows at 3 today and they got everything right on the sizes and frames. Only problem is I have installation tomorrow that I'm trying get another installer to fill in for me so I can do yours. If he can't do it then I'll try to finish tomorrow's install before 3 and then go to your house and work. I might be there until about 8 or 9 if I do. Is that OK? If not then I can go there Saturday Late morning around noon.
March 16 8:07am texted John to see if there is time for us today and went back and forth with John on a date and time. John said, "Let me get back to you."
March 16 4:14pm and 7:52pm: Updates on time
March 17: 9:45am asked for an update and John replied with the following: "Believe me I'm working on it. Give me 30 mins." I replied with a Thanks.
March 17 1:32pm: Waiting for a response on a time
March 18 8:55am: Waiting, then received a response from John, that Geroge can be there early Monday morning.
March 19 6:12pm: John confirmed, George will be there tomorrow at 8am.
March 20 9:00am: George was ready to install and at our house by 8:30am. John came and brought the windows at about 9:00am. We were having 2 windows installed. On1 of the windows, the glass was cracked, but John said, it's OK. We can still install the windows. George was good and installed the windows. While John was there, we scheduled the date of March 30th at 9:00am for the installation of our 2 sliders.
March 22 11:37am: Followed up with John on the replacement glass
March 27 5:50pm: Followed up with John to confirm appointment for Thursday
March 30 8:43am: Followed up with John to ask what time he was coming
March 30 10:44am: Followed up with John asking if he is installing today
NO RESPONSES BACK ON THE MISSED APPOINTMENT
March 31 9:05am: Followed up with John for a response
April 3 10:52am: Asked John to call me back
April 3 3:10pm: John replied back that he was out of town to make arrangements for his dad's funeral, close out his business and take care of escrow for his home in NJ. He said he would be back tomorrow and will call me. I sent his my condolences.
April 4 4:54pm: Asked for John to call me
April 5 8:10am: Followed up for installation
April 6 11:33am: John sent me installation schedule. Replied back with April 21st between 9 and 10.
April 13 4:23pm: Confirming appt for Friday
April 13 6:23pm: John confirmed we are good for Friday
April 20 1:46pm: Confirming appt for Friday
April 20 1:50pm: John Confirmed installer should be there in the morning with both patio doors and new glass unit for windows
April 21 6:32am: John texted the following: My Installer cannot be there today. He left me a vm last night and I just found out. Its upsetting because I'm finding this out last minute. I'll need to find out when he can go out there. Let me get back to you today. I'm very sorry.
April 21 11:27am: Asked for John to drop off the windows
April 23 12:43pm and 5:05pm: Texted the following: Hello John! Any word for the installer
April 24 2:34pm: Following up on installation date
April 25 8:20pm: Following up on installation date
April 26 8:31am: Following up on installation date
April 28 5:04pm: Following up on installation date and asking for a way to get our money back
May 1 5:37pm: Following up on installation date
May 2 1:46pm: Following up on installation date
May 5 2:37pm: Following up on installation date
May 8 10:24am: Following up on installation date
I am still waiting for a reply! read more