Excellent experience purchasing a car ... very friendly and accommodating staff, negotiated very…read morefairly, got us in and out quickly. Highly recommend!

I Would NOT use Firelands/O'Brien's dealership in Vermilion. My salesman Brady made promises he…read morenever kept and I think the sale manager Andrew is the biggest loudmouth, obnoxious scumbag I've ever dealt with. I don't like being lied to, especially when you realize later that it was intentional. Save yourself a headache and expense, shop elsewhere and get anything and everything in writing (signed).

Richard was knowledgeable, honest, and warm. Pricing was beyond fair, and service was timely and…read moreconvenient for our family with two small children. Would recommend this place and would not hesitate to return for any auto work needing done.

Been using Richard for all my car maintenance needs. Always a pleasure to deal with. Honest and…read moretrustworthy. Never had an issue.

I've been coming for years. Gary and the team over there are great haven't had any issues with any…read moreof their repairs and they always get the job done. I've only ever had one issue with a repair and they stood behind their work and resolved it immediately with no fuss. They don't treat you like another dollar like vans and other places in the area. I cannot recommend more, screw your regular auto shop come here!

Oil change, spark plug replacement, pcv valve and hose replacement done. THEN free tire rotation…read moreAND replaced my fob battery AND topped off fluids. They're my go to and shud be yours as well!​

This is a very reliable and trustworthy business. They have serviced our Mercedes and each time…read morethe work has been perfect. They are friendly and professional and a joy to work with. I will return here.

They rotated my tires for free when the jeep got a oil change. The staff were very nice, funny in…read morefact. The price was reasonable. Def go back

So many dealerships are full of salesmen that try to squeeze money out of you and push a car on you…read morethat you're not interested in. Mike is NOT one of those dealers. You can tell he is knowledgeable and honest about his inventory. When you arrive to Lorain Auto Credit, you can askip about and test drive the car. If you buy a car from Mike, you get the car you want at an honest price. I always try to support our local businesses, and I have bought two cars in the past two years from Mike at Lorain Auto Credit. I recently bought a car and due to this cold snap we had might have caused an issue with the windshield fluid. I called Mike last week and he took care of me even though he probably didn't need to. This is just one of the perks of doing business with them, you get treated right even after the car is off the lot. Definitely recommend for your future purchases.

Very customer and family oriented. They have a great selection of quality used cars. They allowed…read moreme to take my time and test drive various cars to make sure that I'm comfortable with my purchase. My family and I will not buy a car from anywhere else. Thank you Mike and Chris!

Great Service Adam previously did a car detailing for my…read moredaughter, she has a dog and her car looked fantastic after his services. I was planning on using a place in Strongsville but the hassle of getting someone to pick me up and take me back to get my car while they worked on it for several hours was less than desirable. The ability to have Adam come to my home and do the work in my own driveway was terrific. Adam did a great job.. my car was covered in dog hair and it's all gone. He charged me car pricing for a medium size SUV and I couldn't have been happier. I have already recommended him to several friends. I will definitely use him again in the future.

Highly recommended. Local business owner. Awesome service and communication. Couldn't be happier…read morewith how my car looks inside and out. Thank you so much Double A Detail.

North Olmsted Collision hands down is the best auto body repair shop in greater Cleveland, OH area…read more Pete, Bill and the guys at the front desk provide superior customer service. They maintain timely communication from project start to finish. They handle the insurance intricacies- no small task. The techs have repaired 4 of our cars after an accident. The repairs have been flawless. I highly recommend North Olmsted Collision. Walt L.

They are very highly skilled and so nice. I remember now that it was a car mechanic who told my dad…read moreto call them. They have a great staff and very highly skilled individuals working. Most of all. I really like Bill. He knows his stuff, without any doubt. My mom even said out of the blue, I wonder if the guy who took care of your dad is still there. She described Bill and without any doubt it was him. I think a lot of places make All these promises, yet the deliver nothing really concrete.

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!