I never got to say goodbye to my mother dying of stage 4 cancer because the malpractice that was…read moreperformed by Nurse Next Door. caused me to get emergency surgeries that could've been avoided had they listened to me telling them that my leg has necrosis for a week straight while they reassured me it wasn't. Which of course it was.... costing me the final months my mom had alive. she died of cancer shortly after my 2 months in the hospital due to their MALPRACTICE. She didn't know who i was when i got out. I'm permanently disfigured, disabled and mentally ruined because of Nurse Next Door. Thanks a lot

Fired me for asking too many legit Qs. Took offense to it. Took offense to me asking about what…read moreother staff were doing, staff was leaving a client's home early and telling client not to inform the office. I told them and they stated "not to talk about other care aides because we don't know the story and maybe the client was just "confused" .... No, this client was not always confused. She stated it happened numerous times. . The staff member leaving early many times was a family member of one of the "higher ups." In office. I was just Wanting CLARITY, I did not like my client being taken advantage of. After being told by my manager that I can ask anything, "please communicate all your worries we are here to support you, at anytime, no matter what it was'" QUOTE. I Had clients AND HOURS taken away because I cared too much numerous times I was told. "I WAS TOO INVESTED". too stressed out, and needed a break from the client Translation: I was placing clients happiness and needs above the company's policies and catching things they were doing that I felt were not serving my clients best interests. Let's just say if you put your clients needs and wants first and above anything else and you make sure they all love you and adore your care, you'll get fired. And forget buying them a coffee with your own money, or accepting a coffee from them because they insist on buying you one, or even a small gift for their birthday, Those are considered "gifts" and are not Allowed. When I was interviewed they made it sound like it was amazing. 'You are there to make your clients feel happy and do extra things, we are nothing like Fraser health, we do so much more." Worked there 9 months are got tossed out like trash. They don't care about clients like they stated, "we go above and beyond" No they don't ... they care about profit and making sure they follow every single rule, despite it not being in the client's best interests. I'm very disappointed with how they treated me. I went above and beyond for my clients. They fired me with no warning. Without even a conversation about it. My care designer didn't even contact me to explain why. Absolutely heartless...and all right after one of my clients husbands died and she was attached to me and this is the last thing she needed, losing me as well. I appreciated the hours and then trying to pair clients personalities to the care aides. But after this misinformation being told I can communicate and talk about" anything "and then being fired for it??? I'm just stunned. And highly disappointed. They protect their company above anything else. Nothing was dealt with properly when I had questions, the care designer previously would tell me one thing, and the other staff would contadict it. Clients care plans needed things added and removed, wasn't done. Suggestions id make to make the clients lives easier, no,"cant be done" so many loose ends. Leaving us confused. I also relayed that certain care aides needed clarity and was told not to discuss other staff. It was so strange how certain things were hushed when all I was trying to do was make sure we were all on the same page, we weren't. I just had my clients best care in mind. I was treated unfairly. I was not told why I was terminated. I will never recommend nurse next door to anyone and I really liked my clients and I wish more care aides were as full of love and heart like I was. Many of their aides are there to do bare minimum and leave. Many eat lunch alone in clients home and don't sit with the client. Texting on their phones. Falling asleep on the sofa, leaving early mid shift and coming back later. letting the client walk to their barn by themselves and falling in a stall between horses, while the aide sits in the house. So many stories I was told about, by clients or their family. Care Aide stated they washed the clients floor when they didn't even touch it according to client and family member. When I brought it up to my care designer .they stated "we will deal with it and maybe family was wrong. I said I know it wasn't washed because I washed it 3x to get the water to run clear! I was told" don't gossip about what other aides do or don't do", when I called the gossip being honest and calling out lies. That same care aide that let a client fall in their barn and didn't wash the clients floor and writing in the notes that she did, she still had a job after puting a client's life at risk?...explain that to me.. So much favoritism. The Aide that allowed my client to fall in his barn, he had balance issues and should never have been allowed to walk alone that far. Yet I, who cared for my clients before my own needs, got fired. That's where I went wrong, you have to get " in there" in order to have serious wrongs you've done "overlooked". I was actually over qualified with my certificates and years of experience. But I stayed, because I loved my clients.

Home instead provided wonderful support to my mom who has Alzheimers. The care givers that worked…read morewith my mom went above and beyond to ensure she was safe and cared for. The management kept me informed and were very attentive to our needs. Every interaction I had with the company was professional and empathic. I would recommend their service to anyone.

Hello My Caregiving Family,…read more There is too much thing I would like to talk about from today's meeting. I highly appreciated to come together and share together. I really felt as a member of Home Instead Family :) You are more than an employer or company. Your feedback, comments and advice are like a light for me to find my path. Each of them is priceless. I realize one the thing today we are not a caregiver who help seniors to survive. We are life changers who make great differences in our client's life. Thank you for organizing this event. I love Alaina and her ideas as well. She is very energetic and making people smile.

Neat clinic specialices in breathing problem...bus accessible location is nice…read more Best bet to come here is by transit...there is underground parking and hello!! It is $6 per hour entrance is by the rear,the other one is metered street parking and its another rip-off...bus or train the best.... Very friendly people and professional sleep specialist whose not only after selling the products but for clients well being.they thouroughly explain results and use of products,they also deal straight to your insurance company for quotations. One good thing they have this 1 month free trial of products... no pressure, no obligation.. I highly recommend this clinic to all clients who need help,who has problem with their sleep,apnea etc Thumbs up...keep up the good work

As of lately, I've gone to a bunch of medical tests, and after awhile, I was eventually recommended…read moreto come here. The staffs I've met so far had been professional and very helpful with my needs. After a few tastings, it turns out that I have a severe sleep apnea and is required to sleep with a CPAP machine, and recently after doing a sleep study at UBC hospital, this clinic had set up to a separate oxygen machine to the CPAP machine. At first, it was kind of alarming, but shortly after using it, the was actually really easy to use, seeing as the devices are very non evasive. The result so far is that I do actually feel a bit better physically, and my pulse/heart rate and blood pressure seems to be improving since I started using these machines back in the middle or end of April. I'm still going to be meeting with them for a while, but so far tho, I've been happy with the current results.

Great company! Very friendly and positive employees to promote the growth! Happy to be a part of…read moreit!

Our mission, vision and values represent who we really are…read more We love what we do, and we value our dear clients and employees. I have been very fortunate to be part of the team here at Classic LifeCare!

I got a scooter last July and since then it has needed service three times. They were always a long…read morewait between the dat of my complaint until when. The repair was done. At first the toggle switch got stuck and they replaced it as I didn't want my scooter to "drive" me into the middle of the road while I was trying to live my life.about a month later, this had to be repaired again and the control box had to be replace. This repair took the better part of a day after a waiting period of a while. The last time I was stranded on the corner of Granville and Drake for over an hour until their technician could help me. He came, fixed it so I could get home but he told me to go straight there. He reported if to Macdonalds who in turn consulted the manufacturer. It turns out that they will replace the scooter. This is wonderful as I am afraid of using the scooter and getting stranded again or "driven" into the middle of an intersection! HOWVER, THIS DID NOT RESOLVE THE PROBLEM, I need daily access to a scooter so I can live my life as my legs are only strong enough to walk about a half block with my 4-wheel walker. I can't even go to the bank right now! I found out today that I have to wait until the end of March for the replacement!! This is unacceptable! I am moving to live with my son on March 5 in Victoria. I I have phoned three times since I was stranded and no one got back to me. They don't care about how this affects me. I have emailed Anne Drewa with my consumer complaint I have no idea how it is going to get resolved.

The Worst Care Of Anything Most People Couldn't Understand It's Now Over 7 Weeks I've Been Waiting…read moreFor That P.O.S. Company To Repair The Wiring In My Less Than 2 Year Old Scooter & They Will Only Rent Me A Scooter So That I Can Do Everything Like Doctors Appointments Grocery Shopping As Well So Many Other Things I Do Every Single Day! So I Ask Myself? What's The 5 Year Warranty For Because I Far As I Can See With All BS I've Been Going Through? That Warranty Covers Nothing At All Period Either That Or I'm Getting Ripped Off? They're Not Even Worth The 1 Star But You Have To Give At Lest One Right?

We used Retire at Home, on our family doctor's strong recommendation, when my elderly father needed…read morelive-in home care on short notice after being released from hospital. Fiona came to our home and discussed our needs. She was knowledgeable, compassionate, reassuring and understood the difficult balance we needed of care without getting in the way of my father's independence. The care givers she sent were outstanding - skilled, warm and friendly, and knew when to help - before you even asked them - and when to give the family space. Fiona stayed in close contact with us to ensure we had the help we needed, and was infinitely patient when my parents kept changing the plan for their care. The care we received was on time, properly organized, highly professional and perfectly suited to our needs. It is rare to find a business you really feel you can trust and rely on, and even more rare - but critically important - when the service they provide is care for your loved ones. Retire at Home is that rare company. I highly recommend them.

From the owner: Home Health Care, Senior Care, Personal Care, Nursing Care, Companionship, Outings and…read moreAppointments, Medical Supplies and Equipment, Caregiver Support, Alzheimer's Care, Stroke, ALS, Housekeeping, Personal Support Worker, Dementia, Parkinson's, Cancer, Palliative, Foot Care.

The staff at Angels There for You are thorough and professional. They are contracted out from…read moreVancouver Coastal Health (VCH) to come and help my Mother-in-law bi-weekly. My mother-in-law is elderly and needs help with cleaning her bathroom, linens, laundry and kitchen (ie microwave, stove, rice cooker, etc). Their staff are friendly, punctual and understanding of the clients needs . We use all natural products in the house and their staff is knowledgeable on what products are best used on surfaces. The house smells and looks great every time they visit.

We used ATFY for companionship when my father was in a nursing home. We weren't able to visit him…read morefrequently because we live in the U.S.. Words can't describe how helpful they had been. Due to severe short staffing at the nursing home during the pandemic, all the residents at the nursing home received sub-standard care and the mortality rate was high. My father would have long perished if we didn't have ATFY. We were extremely impressed by the dedication, empathy, and genuine caring of all the staff. Their fees are also lower than other agencies. My family would highly recommend ATFY if both the budget and level of care are your criteria in selecting agencies.

Rosalie, the visiting nurse, has 40 years experience, and it shoewed. She took numerous stitches…read moreout of eight sites on me. I was impressed that it was mostly painless, and very expedient - and she's just a lovely person, too.

The owner is rude, we spent thousands on this company. Hire privately. We learnt that staff are not…read moreaccountable from the booking staff, other than that the caregivers were okay. We hired privately and have had the best outcome.

I too had a similar meeting; Absolutely, amazingly, horrible meeting. Alexis asked for a meeting…read morewith our company to work together. She arrived with her boss "Bill" and he promptly took over the entire meeting. I was appalled at the complete lack of knowledge that this supposed "owner" had. When Alexis tried to direct the conversation back on track, Bill continued to ramble on and on about nothing relevant. Our organization accepted this meeting as we found Alexis to be very knowledgeable as well as genuine. I too felt sorry for Alexis as Bill completely undermined her integrity and knowledge and treated her as a minion as opposed to an esteem colleague that he should have been grateful for. I wasn't even going to write this review until I read the other one by 'Financial Freedom' and also after investigating this company further; only to discover that Bill is merely a Franchise owner. It appears that "Right at Home" will hand out franchises to any Tom Dick and Bill who calls them. The head office should do their due diligence to prevent their name from clearly being tarnished by franchise owners such as Bill. I too would give this review 0 stars if I could however kudos to Alexis for her obvious experience and knowledge in home care delivery, and kudos for her putting up with a boss like Bill - Alexis deserves 5 stars.

Right at Home is an excellent home care company for anyone that would like someone like a family…read moremember to assist them at a time they are unable to help themselves. Bill himself helped with some of the care arrangement and his team seem willing to do whatever is needed. I appreciated that very much. There was never any hesitation with anything I asked. The feeling I get is that they have a holistic point of view when caring for me that's proactive and sincere. James

Sam & Tracy at Proof of Care really helped my family out when we needed it most. We had tried…read moreseveral other companies, but none we as well run, or had staff as good as Proof of Care does. You get what you pay for in home care. They are a little more, but they are definitely the best in Vancouver. I really wish we had just used them first!

I had the pleasure of meeting with Tracy not to long ago and I was amazed by her passion for care…read moreand her overall experience in the nursing field. It was refreshing to hear about a business in the senior and home care nursing profession who offers families an innovative, personalized, and professional way to handle their needs. Their boutique is perfect for companionship and personal care for any of my family members in the future. Thank you Tracy for all your hard work that you have provided to the community.