Never had a issue with any of the people always polite an curious on phone or in personread more

I made an appointment to open a new account after being informed on my first visit that you could…read morenot just walk into the branch to open an account. arrived at the bank at my appointed time, 11 AM, only to be informed that the person I needed to meet with was sick and not available. There was no one else in the branch who could help with setting up a new account. I was told I would need to reschedule. I asked why no one had reached out to inform me that my appointment was no longer valid, and she replied that they only had three employees and were too busy to call their scheduled appointments. The bank has been open for two hours at that point. Obviously I will be taking my banking business elsewhere, and would encourage you to do the same. As I was in line waiting for my appointment that they did not keep, the lady in front of me was describing how she had to drive over an hour To reach the branch, since the one closer to her had closed. Currently, at this time there is only one other branch over an hour away we have access to.

We recently filed a fraud claim after my wife's ABT debit card was stolen. The folks at ABT could…read morenot have been more helpful. They immediately canceled the stolen card and had a new card waiting for her to pick up the same day. It's the same outstanding service we have received since opening out first account several years ago. Thanks to all!

Michael Harrison was the one employee that really took the time to go above and beyond to help me…read more I had an issue trying to get US Bank to notarize something for my title to be transferred to KY. I tried calling and was transferred to multiple different departments, without ever reaching a resolution. I stopped into the local branch to see if there was anything they could do to help. Michael was determined to make sure I was taken care of. I remember seeing the sign and "5 star service" underneath as you walk into the bank. I thought, "yeah right, we will see." Michael definitely held up to the 5 star standard. THANK YOU SO MUCH!

Due to the loan officer's, Brian Compton, delays in getting our IRS transcripts, which we ended up…read morehaving to call the IRS to get ourselves, a new contract had to be signed causing us to lose the home warranty the sellers we originally purchasing and on top of that we were charged a $154 fee to extend our rate. I work for US Bank but I will never recommend the bank and especially Mr Compton to anyone looking to mortgage a home.

Super friendly and a co-op to my federal credit union which gave me complimentary notary services,…read moredeposits and withdrawals. They've got another branch not too far away with similar services. This one is the newer of the two.

I've been a client of Meyer Mortgage for the past couple years and couldn't recommend them more…read more When I moved to Bowling Green I planned to act as my own general contractor as I built my house, which came with its own set of challenges. I randomly found Meyer Mortgage as I researched funding options and had the pleasure of meeting Jim Meyer himself to discuss my loan needs. He was so supportive and helpful! Throughout the construction process Jim and his staff were great partners to me and my family and really helped make our home build a great success. They made it super easy to transition from the construction loan to traditional 30-year mortgage. I also was able to work with the Meyer Mortgage team to fairly quickly re-finance my loan when rates dropped. I am so grateful to have found Meyer Mortgage and recommend this locally owned and operated company to anyone in need of a home loan!

I'm giving this review 2 stars instead of 1 only because the people at Meyer are nice and we didn't…read moreencounter anyone who was particularly rude at all. I'm an attorney and my husband is a Purple Heart Iraq war veteran. When we first started our pre-approval process for a VA home loan with Meyer Mortgage, everything honestly went great. They were quick did what we needed to begin our home buying process, or so we thought. After being pre-approved, finding a home, making an offer, and beginning the loan process, that's when things went south. For a VA loan, they needed my employment verification. Instead of simply asking my husband or myself for my employer's contact information, they faxed an information release form with our social security numbers and full names on it to a random office in Frankfort, not connected to my employer in any way, who faxed it around to other offices, and it was eventually faxed to another office in my building that is completely separate from the office I work in. The only reason the faxed documents finally made it to me was because an individual in the office in the same building as me recognized my name and hand-delivered them to me. It was extremely embarrassing to have the whole world know we were buying a home (we are private people who don't fan our business out). When I called and asked why they didn't simply ask us for my employer contact info, I was met with radio silence, a generic apology, and kind of pushed towards forgetting about the screw-up. My husband also emailed a report of the incident to the main company email address and never received any form of acknowledgment or response. Things went even worse when they denied our loan (AFTER an inspector had been sent to our prospective home and the sellers had begun certain repairs per our request) because they put a completely inaccurate income amount on the loan application to begin with. We still have no idea where that figure came from, then they tried to blame us for it as if it were our error. It was not. It was a clerical error on their part, which they took no responsibility for, which caused us lots of wasted time and even some money (the money we paid for the inspection on a house we were led to believe we were approved for but really weren't.) Thankfully, we ended up going with a different lender in the end. The new lender gave us priority that we didn't have with Meyer and treated us like people, not with apathy. I feel that we were not given priority with Meyer because we did not have the high-dollar budgets that many of their clients have and were pushed aside and not taken as seriously. I also feel like carelessness caused the debacle with our social security numbers getting sent to people who had no business accessing them as well as getting the wrong income amount placed on our loan application. If we our identities are ever stolen, we will know why.