My experience with Endeavor Realty was nothing short of miraculous!!!! A little background - I am…read more64 (almost 65), single with several chronic medical conditions - diabetes, vascular disease, congestive heart failure, bone on bone knees, failing eyesight and alopatia. I have had all the toes on my right foot amputated. I am alone and on Social Security as my income, which is lower than poverty level. The previous landlord was neglectful in fixing anything that broke down in the house to the point that there was black mold growing in the dishwasher, which landed me in the hospital. On top of that the rent was $1,400 and my income was $1,773. Obviously, I couldn't make ends meet. I asked her to lower the rent, but she didn't even respond to my request. Then she served me with an Eviction notice. I was on the verge of being homeless, with 2 big dogs and a cat. Then I got a notice that the current landlord was fired, and Endeavor took over the property. Lindsey, the new landlord with Endeavor paid me a visit to discuss my situation. Turned out I knew her from a tour when I escorted her at Remington Arms here in Huntsville. I explained my situation, and she listened to my story. 2 days later she contacted me - she had gone to the owner of the property and told him about my circumstances. She let me know that the owner decided to cut my rent in half, forgave the unpaid rent that I had accrued and replaced the dishwasher and oven/stove, fixed the toilet, did an inspection and will be following up on the areas of the floor that need to be addressed. I broke down crying!! The kindness of these people is something I had never experienced in my life!!! I went from fear as to what my future held to joy and humbled gratefulness. God had sent an angel to my rescue!!! This is a place that I will live in until my end. Thanks to Lindsey and the owner of the property my future is no longer fraught with dire worry and stress. I am so grateful that Endeavor took over management, and I tell everyone I know about how wonderful they are as landlords and truly compassionate people. Thank you Lindsey, and please let the owner know how grateful I am to you and your team! Tamara S Newbern - grateful and happy renter!

Lindsey and Brittney took over management of our two Huntsville SFRs from another local management…read morecompany that was completely hands off and who severely neglected the properties. Lindsey and Brittney did a thorough onboarding inspection of both properties to advise me on the current condition of each home (this was never done by the prior management company) and provided feedback on what to expect down the road. On day one, they had hit the ground running with a large unit turn in one of the properties, keeping me in the loop every step of the way with all the maintenance they had to facilitate to bring the property back up to snuff. They promptly found a replacement tenant with a 10% increase over the rent the prior management company was able to negotiate. Their monthly financials are easily accessible through an online portal and they include electronic copies of invoices for easy reference. Year-end financials and 1099s are also available through the portal, making tax returns a breeze. Most importantly, they are always prompt to respond to emails (24 hours MAX, most of the time they respond within an hour) from me or my tenants, and any time an issue arises, they reach out to me with possible solutions in lieu of simply presenting the problem. I can't give them enough kudos for their professionalism and eagerness to get the job done!

Vendors Beware!! I'm going to get straight to the point. Pure Property Management / RCMP operates…read moreunder a 30-day net when it comes to payments. In the contract it states payments could be received between 5-30 days. Never expect the lesser, if anything, expect greater than the 30 days. We worked in the Birmingham, Montgomery, Tuscaloosa and Huntsville Alabama areas. Within 30 days we billed out over 10k worth of invoices. From the beginning we were given vague information on when to expect our 1st payment from our point of contact Val. We were told you should expect something on the next billing cycle. NOTHING was clear on when to expect a payment. It wasn't until we were approaching 30 days on the invoices that we were able to speak with Jami in the Birmingham office, she informed us that payments depend on if the owner has money in their account to cover the invoice IF NOT they would have to wait until the resident paid their rent and then we would get paid. ( **SIDE NOTE. You have to give an estimate for EVERYTHING. There is no NTE (Not to exceed) amount on no work orders. A lot of the work could have been done the same day but we had to wait days if not weeks for approval. For example a hot water heater burst in the tenants home and they had to sit with no hot water for 10 days because we were waiting on an approval.) If we would have known that this is how they operated we would have NEVER signed on to become a vendor. When an estimate is approved by the company, we expect that company to pay that invoice on behalf of their client. That company should get their money from their client. Now fast forward, we have gotten most of our invoices paid but it has been like pulling teeth. There is now another manager over the Huntsville, Tuscaloosa and Montgomery area and she (Michelle) is stalling on paying an invoice that is now over 45 days past due.

I have literally nothing positive to say about this company. Thier viewing times are atrocious,…read morestaff is grossly and disgustingly incompodent. These are the people you rent from if you have a 500 credit score.

horrible rental company 10/10 do not recommend, I have had non stop issues that have not been…read moretaking cared of in a timely manner , I have even emailed the property manager and she never responded until we threatened an attorney, the plumbing needs fixed, we found black mold in the bathroom and the home owner is not willing to approve these maintenance issue's, we are in non livable conditions and this company could care les, we are breaking our 2 year lease after living here 8 months.

From the owner: Atlas Rental Property is an exclusive property manager headquartered in Birmingham, AL. With…read moreoffices in Huntsville, Montgomery, and Chattanooga, we manage over 1800 properties throughout Alabama and Tennessee. Property management is about a lot more than collecting rent! We provide affordable, quality, rental housing in popular markets. Our full-service management process enables us to communicate with you when needed and allows you to live comfortably. At ARP, our home is your home.

We were looking for a short-term rental and found a cute house in the medical district. We have…read moreexcellent credit and rental history. We submitted an inquiry to start the application process--nothing. No response, no follow up, not even an email back. This unresponsiveness continued for the next eight months. I could never simply call the office. I had to text the property manager REPEATEDLY until he responded. I couldn't have been more thrilled to move out. Yet we never received any paperwork to end our lease and I'm still receiving payment invoices. I've been told that it's just an administrative issue -- so fix it!! I've rented for 30 years of my life and this is by far THE WORST experience I've ever had with a management company. I'm thankful that the home owner was great--and just as frustrated with them. I don't understand if the blame falls with the property manager (who comes across as a nice guy) or the company. It's just really poorly operated.

The 3rd party company they use called "Rently" made the touring process so difficult they made us…read moreregister an account with a card on file and PAY for a tour and when we arrived there the website did not work and we were not allowed to tour even after paying. If you want a stress free process to rent skip this company!

As a current resident. RUN! This company is beyond redemption as they are willfully ignorant to the…read moreharm they cause to their residents and refuse any accountability. I person went 10 days without a/c during a heat wave and when I complained I was told "by law we are not required to provide a/c". This was my 5th work order for my air and I asked for compensation for having to come out of pocket. I was mocked and rejected. No accountability taken They do not provide emergency services. You get locked out, call a locksmith. You have a leak from your ceiling, call someone else because they are not fixing it on a weekend. The lack of peace of mind you will recieve here is not worth any location you may be interested in that they manage.

From the owner: Property Management, read more

Natalie Hearn went above and beyond for my family and me. She was not only professional and…read morepleasant to work with but also incredibly thorough in answering all of our questions and prompt in her responses. Natalie went the extra mile, dedicating a great deal of time to ensuring every detail was handled smoothly. I was truly impressed by the care and attention she provided throughout the process. We felt fully supported and taken care of during a stressful phase in our lives. I highly recommend her for any leasing or purchasing needs--she exceeded our expectations in every way.

Roby, and his team, worked tirelessly to keep is informed during our first home buying experience!…read moreThey were in top of it every step of the way! We had always heard of the stresses of buying but their group made it painless! When we buy again we will definitely be calling them!

Beware! Complete Lack of Care and IntegrityI had my property listed for many years with Pure…read moreProperty Management of Tennessee (formerly Property Management Connection, now Pure HomeRiver Group). Over that time, they completely failed to properly maintain my home, allowing tenants to cause severe damage without holding them financially responsible. It ultimately cost me thousands of dollars out of pocket to repair.Furthermore, management lied to me regarding tenant renewals and repeatedly authorized unnecessary, costly maintenance work through their own contracted repair vendors. Some of the repairs exceeded their authority limit in my management agreement. When I raised concerns, a company representative actually told me that I "cared too much" about my own property. As an owner, of course I care--I want to attract great tenants and keep them happy so they stay long-term.This company does not care about owners or tenants; they only care about collecting fees while doing as little actual work as possible. They nickel-and-dime tenants with fees that are never passed along to the owner, misrepresenting both sides. Whether you are a property owner or a tenant looking to rent, I cannot stress enough how important it is to avoid this company.

From the owner: Serving the greater Huntsville area, PURE Property Management is the experienced full-service…read moreproperty management company trusted by residential investors of all sizes. We are high-tech, high-touch, and hyper-local. Grounded in 2,000+ years of combined experience, our NARPM MPM® and RMP® certified rental management and real estate professionals and extensive network of vendors and partners deliver industry-leading, technology-optimized best practices consistently. Whether you have a single rental property in greater Huntsville area or are growing a portfolio across many locations, optimize your return with a PURE advantage: Save time. Reduce risk. Protect your investment.

Scott and the team are great! i have been with them for a year and one tenant has left. Turnover…read morewas quick and easy. Finding a tenant has been difficult, but that's due to Covid. Right after the covid guidelines eased, they found a highly qualified tenant in less than 2 weeks! For any owner that needs help managing, renovating and finding great tenants, Scott and his team are it! Scott is ultra responsive, and amazing at finding well qualified tenants for your properties!

Golden Rule Real Estate is easily the most dysfunctional rental company I've ever dealt with, and…read moreScott Gray is the poster child for why. I was only a renter -- not staff, not management, not his personal accountant -- yet somehow Scott managed to dump his own responsibilities onto me like I was supposed to be running his business for him. He messed up my rent for an entire year. Not a month, not a quarter -- an entire year. And when I dared to ask for clarity or documentation, he tried to flip the blame onto me, as if it was my job to fix mistakes he created. The level of unprofessionalism is unreal. And anytime you push back or point out an inconsistency, Scott immediately goes into his predictable routine: "Shannon Mitchell is my lawyer." He throws that name around like it's supposed to intimidate someone, when really it just shows he has no confidence in his own work and hides behind someone else the moment he's challenged. Scott tries to act like a bully, but the act falls apart fast. It's all bluster, no substance. He comes off like someone desperately trying to cover up how unqualified he is. The wild part? He seems totally unaware of how badly he represents the company or how much chaos he causes simply by doing his job poorly. Golden Rule Real Estate itself is a disaster zone of inconsistency and zero accountability. Paperwork never matched, numbers were all over the place, and every document had to be treated like it came from a random generator. Errors weren't rare -- they were the entire experience. If you value your sanity or your wallet, avoid this company at all costs. There are plenty of property managers who actually understand professionalism. Golden Rule -- and definitely Scott -- is not one of them. Ok then why did you just send me an email threatening to sue me for this honest review I've posted? Very shady in my opinion. And all that to try and keep someone quite! RED FLAGS LADIES AND GENTLEMEN, BEWARE!! Golden Rule Real Estate and Scott Gray are the most unprofessional rental company I've ever dealt with. My rent was mishandled for a full year, promised work-for-rent agreements were mismanaged and underpaid, and my personal tools were never returned despite promises. Anytime I questioned mistakes, I was threatened with legal action. After posting this review, I was even threatened with a lawsuit for sharing my honest experience. I'm standing by my review to help others make informed decisions.