I am in the process of ordering and approving my stone. My customer service rep has been Cathie in Kennett Square, Pa. She has been wonderful to work with. She has been professional, timely and empathetic. I am looking forward to going through the remainder of the process with her. read more

Kathi in the Kennett Square location was wonderful to deal with during this difficult time. She was very sweet and patient with us and our questions were answered professionally. read more

Working with Weaver Memorials has been one of the most frustrating and disappointing experiences I've ever endured. I placed an order for my late father's headstone at their York location in December 2024. It took me time to work up the courage to get this done, but I chose to support a local, family-owned business, believing I would receive care and professionalism during such a sensitive time. Unfortunately, what I received was the complete opposite. From the very beginning, this process has been emotionally exhausting and filled with unprofessionalism. When I placed the order, I made it clear--multiple times--that the headstone needed to be flat due to cemetery regulations. This requirement had been discussed months earlier when I obtained a quote, and I reiterated it during my December visit. The employee I worked with assured me she would verify this with the cemetery before finalizing the order. She even consulted with her supervisor, who is part of the family that owns Weaver Memorials. Despite these assurances, I was contacted days later and told that the stone I purchased could not be placed in the cemetery. This happened even though I was explicitly promised verification beforehand. To make matters worse, instead of immediately correcting the mistake, the office attempted to upsell me on a more expensive stone in order to reduce my refund. I had to insist that the order be modified to a compliant flat headstone of the same material. I was repeatedly promised a refund within 3-5 business days, and an addendum to the order confirmed this. However, two weeks later, no refund had been issued. When I followed up in January 2025, I was told something completely different--that I would not receive the refund until the headstone was placed, which could take six months. This was a direct contradiction of their written promise and completely unacceptable. It left me feeling deceived, financially strained, and taken advantage of after I had already paid in full. For months, I emailed multiple people and made numerous calls, but received little to no response. By May, I still had no refund, and the headstone had not been placed. When I contacted them for an update, I was told they had been waiting on me to approve a sketch they had "supposedly" emailed. I had never received such an email or proof, and during those 5-6 months, no one followed up with me even once. Their negligence delayed both the placement of my father's headstone and my refund by another 6-8 weeks. Then, on August 4, 2025--my sister's death anniversary--I visited the cemetery and discovered my father's headstone (next to hers) had been placed without my knowledge. No one from Weaver Memorials contacted me to inform me it was installed, nor did they notify me that my refund would finally be processed. When I called, I was told it had been placed in mid-July, meaning weeks had gone by without any communication. Even then, I had to follow up twice more before my refund was finally issued. What makes this experience even more infuriating is that this seems to be a disturbing trend in this industry. When my sister passed 10 years ago, I faced similar problems with the ordering of her headstone--delays, lack of communication, and broken promises. To see the same unprofessional patterns repeating a decade later is deeply troubling and unacceptable. This entire ordeal has been unacceptable. Instead of easing a painful process, Weaver Memorials caused unnecessary emotional and financial hardship at one of the most vulnerable times in my life. Their repeated lack of professionalism, broken promises, failure to communicate, and outright negligence are inexcusable. I regret ever placing my trust in this company, and I would strongly caution anyone against doing the same. read more

Please don't go here. Staff do not follow up or care. The process was back in forth for 3 years to get my mom's headstone done.

While I am happy with the memorial, it took Weavers 27 months to set the stone! Letter and email to owner Josh Weaver went unanswered. They didn't even let me know the stone had been set. Learned that when I called to ask for my deposit back. read more

Recently had them install my father's headstone. It is not level and noticeably crooked. The company will not fix it as they are saying it is within industry standards. I have called other companies who have scoffed at this remark, telling us level is level..nothing else is acceptable. This company continues to extend the grief process for us. Should be ashamed of the workmanship they have done. read more

Weaver Memorials - Crooked headstone - Funeral Services & Cemeteries Near Me - New Holland, Pennsylvania

Do not go to Weavers Memorials for a Headstone!! Their customer service is terrible. They do not call you back as promised. Communication is very disappointing. They made a mistake on the Headstone. Our proof we signed did not agree with the cemetery. Instead of calling us to confirm what we wanted, they went ahead & did it wrong. Oh, yeah they could fix it but I was told it would look very bad & mess up the whole stone. Two cemeteries have told me they have alot of problems with customers complaining. A friend told us you should never have gone there as he has had alot of problems with them also. They also did not put 2 crosses on the stone that was on our proof! They did not notify us when stone was delivered. We dealt with New Holland, Madelyn & Shantay. The secretary at Willow Street is frustrated with them as well. I wish I had known not to go here. We paid alot of $$$ not to be happy with it! It's all about money since the 3rd generation is running it. The Founder would not have done this!! read more

It has been 9 months since I came to this company for a headstone for my late wife. The entire process has been disappointing! The company doesn't communicate and their procedures are so outdated. There is no compassion or sense of urgency. Do yourself a favor and go elsewhere.... You won't regret it. read more

Weaver Memorials was very patient as we worked through the process of selecting a headstone. Not something that any parent wants to do... our representative, Dana was kind and caring as we went through the steps, making sure we knew all our options. I highly recommend them. read more

We have had a family tombstone through Weaver (Ficco) for over 65 years. Over time (especially in recent years), the tombstone at Holy Cross Cemetery (Lebanon PA) became covered with moss due to the damp, foggy weather. (The moss impacted other tombstones in the cemetery as well.) I contracted with Weaver to give the stone a thorough cleaning. They did an EXCELLENT job of restoring the stone to its original beauty and dignity. It was a good as new. Not one speck of moss or dirt was left on the stone after Weaver finished it. I highly recommend this cleaning service--which is available at a reasonable cost--if your stone has been impacted over the years with damp weather, leaving an ugly residue and moss. Frankly, to our family, a clean tombstone was more important than flowers. We honored our deceased by keeping the stone clean. Chelsey at the Lebanon office was extremely friendly, knowledgeable and efficient. Great experience overall ! Bill M. read more

I picked up the stone that Madalyn and Josh created for my father in law today and my heart was filled with nothing but happiness. When I went into discuss what our family wanted, I like most people left wondering what is this really going to look like. Weaver Memorials did an awesome job. We played a song at his funeral that whenever we hear it makes us think of him, both Madalyn & Josh where able to put the chorus words on our stone along with a standing deer because he liked to hunt. From the bottom of our hearts we thank you both and the staff involved in creating such a beautiful stone for our loved one. I cannot say enough good things about this company I highly recommend when it comes time to have to do this in a family that they go to Weaver Memorials because they truly care and listen to what a family is looking for . Thank you again ! Thank you Jeffrey & Wendy Fassnacht / Family read more

I typically do not post negative reviews as I always try to resolve the matter directly with the company. The experience that I had with this company must be heard as I fear this happening to someone else and their family. My Grandmother passed away in September of 2017. When my brother first brought the idea of what we wanted for my grandmother's tombstone to this company, he was told it could be done, but that he must pay a deposit in order to get a sketch. He was assured that they would be able to do exactly what we wanted on the proper sized stone. After much back and forth, the CAD designers determined that our design would not fit properly. This is not what we were told. Although my family was promised by the staff it could be done, months later, we are told it can't be, and the only way it can be done is to buy a larger stone. Since this company could not perform the work in which they said they could from the start, we asked for a refund so we could move on from this very long and drawn out process. Mind you, the money used toward this purchase was my late Grandmother's money. The owner, Madalyn and Josh, refused to give us our money back, stating we had to continue trying with the designers to accomplish something that cannot be done. I spoke with Josh and he is refusing to refund us my Grandmother's money and is very cold and rude. I cannot begin to explain the amount of stress and frustration this has caused for my family. Do not ever use this company. They are dishonest, heartless and their craftsmanship is poor. I will be posting on any and all social media sites to share this nightmare of an experience with any and everyone in hopes that no one has to go through a fraction of the experience that we have. read more

Unfortunately, this was my second time dealing with Weavers. I say unfortunately because that means I have lost someone very dear to me. We chose Weavers the first time when my mother-in -law pasted away back in 1991. My husband had an excellent experience at that time. In 2018, my husband was diagnosed with pancreatic cancer and only lived a few short months. In that time, he and I discussed arrangements and he set up as much as he could. There was no question that Weavers was to do the memorial. Tim and I worked hard on the design, because I wanted to make sure the design was what my husband and I talked about. Tim was very patient and understanding. There was no rush or just do this or that. I finally decided on the design and Covid -19 emerged. Even though everything slowed down for a period of time I was kept up dated. I can say that I 'm so happy and excited with the memorial's turn out. We had moved to NC approximately 2 yrs. prior to my husbands illness. I wasn't able to see the memorial in person however, Tim went out of his way and took pictures for me. My friends and family were really impressed as well. I hope I do not have to do business with Weavers anymore in my lifetime, but I would definitely recommend anyone else, they will not be sorry. Thank you again, Tim of Weavers' Memorials. read more

This company sent me a later a couple weeks after my brothers passing. They wanted to know if they could provide any services for us. First off they had to stalk the obituary section, which is morbid by itself. Second off they had to figure out where i lived in order to send me this letter. That is a tacky and tasteless way to get busy. My brother is more than money in your bank account. Shame on you. read more

local rep was very helpful .had some problems with drawing for etching. took four trys and almost a year from start to finished product. the final product is beautiful, but took several trys to get perspective correct on drawing (ie the deer we originally asked to be part of the drawing were as large as the garage on the house.......were out of proportion) after the 2nd correction,we just said to eliminate the deer. with some tree fixes on the last draft it appeared okay. my wife is happy with the stone and said it turned out better than she thought it would based on the drawing. she was particulary happy with the shrubs in the front. they actually looked more like mountain laurel then the drawing did. so in the end, the finished product is great !! read more