I've been with WHH for at least 3 years and the customer service always was outstanding and helpful. I've solved all my problems through the chat system. I love to play around with my settings and a couple of times I erased from the Database something that I didn't supposed to delete, and they were able to hepl me to get my blog back online. I'd definitely recommend their services. read more

I've been with this hosting for many years. They always had extremely amazing customer support and technical support. In the past 2 years, they have plummeted to the depths of AT&T. Horrible tech support. They say it's fixed. It's not. You get another agent, they tell you it's a completely different problem. If you're lucky, you'll get someone who knows exactly what the problem is (tip: don't do after hours tech support). In the past year or so, they seem to want you to pay for some service to fix the problem (they are probably being pressured into sales quotas). I'm currently paying triple what I was paying three years ago for fast speed (NOT!) and they just moved my account to a new server...now my websites are not working. So now I have to jump through a bunch of hoops for errors that weren't there before they moved me to the new server. Someone there doesn't know what they are doing, and they are getting lazier and lazier and more sales oriented. I believe they were bought out not long ago, and I remember thinking it's time to start looking for another host...I was right. Look elsewhere. Don't sign up with Web Hosting Hub. read more

I've rated the service one star because of the near impossibility for users to log on to the system. The company's recent change requiring users to enter randomly generated words which appear distorted and fuzzy on the screen is supposed to protect from bots. However it makes it virtually impossible to login quickly. Too much time and frustration is involved. Many other security programs are available which do not require users to invest large amounts of time guessing at the correct answer. WHH should use picture matching or trivia question answering as their preferred securities measure. The current system is poorly conceived, poorly implemented, poorly designed, and frustrating to loyal customers. read more

Placed in hold every time you call them for over an hour. Still cannot resolve issues with my e mail. I have called maybe 10 times in the last 4 months and my issues STILL HAVE NOT BEEN RESOLVED. THIS COMPANY GIVES DISGUSTING SERVICE. tonight called 4 40pm Pacific time was kept on hold for over an hour then was disconnected saying agents no longer available read more

Run of the mill ISP, until you want to leave and then THEY ARE HORRIBLE!!!! Firstly, your account is set to auto-renew and there is no way to turn it off other than calling them. Then, if you want to move your domain away from them, you have to jump through a dozen hoops because they don't do their own domain registration. Instead, it goes through one in MELBOURNE, AUSTRALIA!!! And it has, literally, a half dozen steps. When I have transferred from others, it's two EASY steps. STAY AWAY, STAY AWAY, STAY AWAY, STAY AWAY, STAY AWAY, STAY AWAY!!! read more

While the performance of this web hosting provider at present is much better than most for the money, be very wary in the beginning stages when migrating from another provider to this provider. Plan ahead and be ready for a bumpy and time consuming move, with significant downtime while the migration occurs, if you choose this web hosting provider. Once the migration occurs, their performance (for now) seems to exceed other hosting providers at comparable pricing. read more

I haven't tried any other hosting companies because WHH has never forced me to consider alternatives. I went with the service because of their hosting and customer service reputation, and so far (over a year now) both have been excellent. When I call, I get an actual person who works with me on whatever issues I'm having, and even posts on their help boards get responses within a day or so. When I was launching, the price was a little higher than other companies, but I'm happy to pay for peace of mind. I'd hate to think of what would've happened a few times if I'd been dealing with a second-rate company. read more

Today I tried to talk to them concerning a problem with them billing my credit card. They notified me three times it didn't go through but after that, then it did. After a long, long hold and a transfer, I was not able to talk to Billing. I called back two times and all the people would do is transfer me to the same place and I didn't want to keep listening to their very loud music on hold for a long time! read more

This is an awesome company with an awesome customer support department. When you compare them to other low budget hosting providers these guys are simply amazing. read more

I've been with WHH for over five years now and would definitely recommend this host to anyone. I'm writing this review today because I had another very positive interaction with WHH's technical support. (Sean U) went above and beyond in assisting me with SSL implementation with my website. I've been a webmaster for over 20 years and have dealt with a lot of hosting companies. WHH is among the best I have dealt with. read more

I have been using Web Hosting Hub for a year now and they are beyond terrific. I had a small budget and all I needed was a small website for my brother's company and one for myself because I am a teacher. I got a 3-year plan for well under $200, customer service to beat the band, 24-7, and their biggest and best feature is Web Hosting Hub operates right here in the United States. Tech support is made up of individuals who speak clear English and Web Hosting Hub provides jobs for American's, and they do it at a budget price. The personal service is phenomenal, a man from customer service took the time to call me to tell me my domains were going to expire so I could renew them now instead of waiting. I appreciate this kind of service. Web Hosting Hub deserves five-thumbs up. read more

I would like to warn others about Web Hosting Hub, as they are a completely unscrupulous business. They billed me 30 days in advance for a one year fee for a domain name I did not wish to keep. I notified them, after seeing the charge in my checking account, and they informed me it was their 'company policy' to take payment 30 days in advance of term commencement. I told them I would not be using it, and it was still four weeks before the year was to start, to cancel it and return my money. They replied it was done, and would not refund my money. For some reason, companies think they can create a 'company policy' that, in effect, legitimizes cheating people by charging them for services that have not commenced, and that they know will not be used. Any ethical business would immediately refund a customers money, not wishing to make them pay for something they won't be using, and for a service they won't be providing. Not these folks. They'd love to charge you for something they don't need to provide! It's beyond reckoning...what kind of person/company would do that? Web Hosting Hub would do it, without qualms or apology. Steer clear of them! What is the world coming to, when a business can just arbitrarily charge a customer on the strength of a company policy the company itself has created? read more