I have worked in the service department in a couple dealerships, and I can tell you there is the…read moregood, bad and ugly! I started going to Marks a few years ago upon the recommendation of a shop owner who retired and sold his business. I take my car in there as recommended for upkeep maintenance and I never worry about what has to be done as they go above and beyond. They look after me, if I need parts out of regular service Mark takes the time to make the calls and gets the best deals! The mechanics are honest, efficient and check beyond the service the car is in for to make sure all is good with my vehicle! I have recently moved but will continue to bring my car to Marks, finding a reputable Service Centre that is honest and works for your best is very hard to find! Thankyou Mark and the great mechanics, you guys are the best!

I went in to this business to make an appointment for a later day…read more I directly dealt with Mark the owner. He immediately started yelling at me because he thought I wanted to have the work done immediately, when I specifically told him I wanted to make an appointment for another day. I cleared that up and politely asked him to lower his voice. Normally I would not put up with someone like this who obviously in a really bad mood and took it out on a potential customer. I operate my own business and I have dealt with people like this therefore I wanted to at least give him a chance. Next I explained what I needed done and that I had already purchased the parts. I expected to pay the full shop rate for the labour. He didn't like this at all. Flying off the handle would be putting it mildly. He was livid with me! He was screaming and yelling at me threatening to charge me double and there was nothing I could do about it. He started to say "You's people ...." I felt the next words would have been racial but he paused and explained that he wanted to sell me the parts so he can charge me the markup. Originally I had purchased the parts online, and I was going to install the parts myself when I figured it was too difficult for my skill level. The one other time I visited this business I had a wonderful experience because Mark (the owner of the business) was not involved in the transaction in any way. I really feel sorry for the employees at this business having a boss who is this way. One good thing to come out of this situation is that because Mark (the owner of the business) upset me in such a way that my determination to handle the job myself in my driveway was elevated enough that I did the job myself. If I had a hoist and an oxy acetylene torch to heat the rusted bolts, the entire job would have taken me less than an hour. There is no reason for any business owner to treat potential customers this way. When I was younger I had a boss like this. He treated me well, but was very mean and disrespectful to the other employees and customers for no reason at all. After listing to him in a very bad mood like this for 30 days I just got up and said I am leaving and not coming back, I have had enough listening to you. I will never deal with Marks Auto Service ever again and I certainly will NEVER give this business my money. I run my own business and I know how to deal with people, This is what brings me more business. I typically don't believe reviews, I want to give the business a chance. HOWEVER, If you don't believe me, just read other reviews describing the owners behavior!! Maybe it's time for the old man to retire.

The Master Mechanic 412 Dunlop Street West location continues to struggle with the retention of…read more'Qualified Automotive Technicians'. This has resulted in a Significant Decline in workmanship, basic care and control, to ensure quality work is carried out for the patrons who have historically utilized the Barrie West location for their automotive maintenance requirements. It is unfortunate to see the path of steady decline in both Customer Service and workmanship quality at this particular Master Mechanic Franchise location. This has unfortunately left my self and others who were prior loyal customers to look to alternative places of business for our automotive maintenance needs as this problem persists and continues to get worse!

Had gone to this mechanic quite a few times in the past with good service. Last time I went there,…read morei expressed that i believed the fuel injector wiring was having issues, as my check engine light and EPC light was on. I was told by the owner who runs the shop that they checked the wiring and it was fine. Only for me to continue to have problems - took it to the dealership and it was the fuel injector harness. I had multiple fees from multiple visits only for them not to check or repair the issue i had stated. Extremely disappointed, was a repeat customer and will not be going back.

I was referred to this business for a a second opinion on brakes as my dealership wanted $2000 for…read morea brake job. Keith was very friendly and knowledgeable and let me know that I only needed rear brakes. They did the job right away at a much lower price. The parts were ordered, and delivered within minutes, as the parts store is in the same building. I am weary of car places as a female because we get taken advantage of, but DOK made me feel very comfortable and explained everything.

Booked an appointment 7 days in advance, Garage had my vehicle for 6 days to do an oil change and…read morebasic maintenance. I had to call them several times to check if the work was Complete. It wasn't, I'm writing this while waiting for them to finish. when I went to pick up my car I found they hadn't enabled service mode for the air suspension, before putting it on the hydraulic lift. claiming "they never do" and it's "been on the lift 5 times" - they reacted like me asking if they did due diligence was some sort of crazy ask. Really not impressed with the lack of a written quote, the 6 day holdover, the incomplete work order, and the clear miss on damaging my air suspension system. Disappointed for the price.

this place is great i Called on a Friday about 12 afternoon. they use hunter equipment for all…read moretheir balancing and alignments which is the best you can get . I had my coil overs on my car and they were still able to align my car and raise it as well . Very nice woman at the reception and the mechanic they have is very smart and lets you know about anything small going on with the car without obligating you to purchase. Everything is quality and I have never had a single issue . Family run business very nice place.

Very disappointed. I chose this shop because of its great reviews, but my experience was the…read morecomplete opposite. I booked a wheel alignment after installing new tires, expecting an honest assessment of whether my vehicle actually needed one. The alignment screen showed everything was already within specification before any work began. About 15 minutes later, with no noticeable adjustments made, I was charged **$120 + tax**. It honestly felt like paying for a service my car didn't need. When I asked for the before-and-after alignment report, I was told the system "sometimes doesn't save the initial readings." That explanation was difficult to believe, especially with the live alignment display visible in the waiting area. Honesty and ethics are just as important as technical skills. I chose not to argue because I don't believe in arguing with people when trust is already lost. I work hard for my money, and spending what amounts to a day's wages on a service that appeared unnecessary left me feeling taken advantage of. I won't be returning.

I took my car in to check the AC, not only did the owner Sam do a quick job he also managed to…read morealmost certainly solve a power drain problem that has been plaguing me for years. The service was A+ and he saved me . They have moved from Barrie to Angus but I will definitely be returning

Ever since I got my first car, I've hated going to auto repair shops. Being a 30-something woman…read moreapparently makes me the prime demographic for wrench-wielding ripoff artists, because every single time I take my car in for work at one of the chains in town - even just an oil change or a tire swap - I'm solemnly informed that my vehicle is in urgent need of some pricey repair or another, and that I really need to authorize the work right away before it gets worse. I have no objections at all to preventative maintenance - my last vehicle racked up over 250,000km, and still ran smoothly when I sold it - but I do take offense to attempted scams. Gosh, really? My cabin air filter is dirty, and it's going to create a significant allergy risk until it's replaced? Funny, this model year of my car wasn't even *equipped* with a cabin air filter. It does not have a cabin air filter, it has never had a cabin air filter, and I've managed to keep breathing regardless. Seriously, do you think that having ovaries somehow prevents me from using Google? So, when my current commuter car informed me, in a monotonous drone, that it was in need of new front wheel bearings, I was really dreading having to take it in to the shop. When I was quoted over $500 for the repair by Transmutation King on Bayfield, I decided "Nope, that's enough, not putting up with this anymore, there's got to be another option." The other option, of course, is the near-mythological rarity, the unicorn of auto repair: an honest, independent, local mechanic. I quested through pages of search results, I read scores of reviews, I pestered friends and family for recommendations... and finally, I found it. The unicorn is real, and it lives in an unassuming little one-bay garage tucked behind a building on Huronia Road. Actually, there are two unicorns: one is named Mitch, and the other is Sam. Most of my interaction was with Mitch, and he was fantastic. I called on a Friday afternoon to schedule the appointment, and was told to drop it off first thing Monday morning. Mitch himself gave me a ride from the shop back to my house, then came and picked me up a few hours later when the car was ready. He apologized for it taking a bit longer than he had predicted: apparently the first set of bearings they unboxed had some minor imperfections, so they had to grab a new set. I had never heard a mechanic apologize for anything before, much less for taking the time to do a job properly! The quality of the repair was excellent - the new wheel bearings are smooth and silent, and they'll probably last as long as the rest of the car at this point. And the cost? $280 - slightly less than what Mitch had initially quoted me on the phone, and just over *half* what Transmutation King wanted for the same job. Sure, Homeland Auto Service didn't have a fancy 10-seat waiting room with Timbits and a Keurig... but they also didn't have any dishonest workers lying to pressure me into signing off on work my car didn't even need. Mitch was pleasant, professional, and efficient, he did good work, and his prices were extremely reasonable. I'll definitely be taking my car back to him the next time I need work done - and for once, I won't be dreading the experience.

I'd just like to say that Kevin went above and beyond with his customer service. I was stuck the…read moreother day and my car was overheating. He allowed me to sit in his waiting room while my car cooled.. He also helped me with a jug of coolent he even ordered just for me. I will be stopping back in to see him when I am in the area and I will be recommending family, friends and anyone else that I talk to... if that have an issue with their vehicle .... this is the place to bring it! Thank you again Kevin

Kevin Baltzer at Master Mechanic Barrie East told me he put "Garbage Parts" in my Mom's newly…read morebought, used car... an alternator to be specific.. and then he certified it for the province of Ontario... This "garbage" alternator died and left me on the side of highway 400 and a $463 tow bill for my trouble. Yad Dooky at Asset Plus Motors sent me to them and wanted me to thank him for fixing it.(maybe it's fixed, maybe not) Never should've been certified with "Garbage Parts"... Both untrustworthy in my opinion.

I had a check engine warning and drove straight to this great little shop the very next day the…read moreissue addressed and explained. these guys are busy but also the real deal in terms of communication and customer service. Great Experience

I have been going to Suter's for more than ten years and the owner, Les, is a very dedicated,…read moremotivated and honest worker. These qualities cannot be overlooked. Andrew, Ontario

Worst garage I've ever been to. No communication or customer service skills…read more Had a problem where I couldn't drive the car for more than 30 minutes without the entire power steering reservoir emptying completely, indicating some kind of major problem with the system. I had already taken my car to Canadian Tire, and they told me I needed to have about $1000 of maintenance done so I decided to think on it. My car is an older Honda and I was skeptical of putting any money into it at this point. Take my car to Hill San on Thursday. They replace a single line on the power steering system and give it back to me on Friday, telling me it's "fixed". I drive it home and by the time I get there the power steering reservoir was empty. I.e. they had fixed none of the major problem and I still needed to pull over and top it up every 30 minutes of driving. Stupidly I take it back to them on Wednesday of the following week, the earliest I could spare to not have a car for my job, WHICH IS ENTIRELY DEPENDENT ON HAVING A VEHICLE. They finish on Wednesday afternoon and tell me it is " fixed" again, no charge for the service this time. Oh gee, how kind of them, comping $5 in parts for the hours of my time and gas they wasted driving back and forth to the garage. (I live in Toronto, only came here on recommendation from my parents). I had my father pick the car up the second time and test drive it for 5 minutes to see if it was still leaking because I didn't trust them. Lo and behold, after 5 minutes of driving it is evident just by looking under the hood that once again, the leaking still hasn't been fixed. Why hasn't they tested it themselves before giving it back to me......? So once again, they have my car. Thursday morning they tell me it'll be $1000 to replace the entire power steering system. Wow. So what the idiot at Canadian Tire figured out in 5 minutes it took you almost a week. At this point my entire work week has been delayed and I'm going to have to work the weekend, all because no car. I agree to do it because I have no other choice. They tell me it'll be done at noon on Friday. I call them at 11:30. They say they are "halfway done" and it'll be finished by 2:30. I get a ride to Newmarket from the city for 2:30. I call them at 2:30 and they tell me oh sorry, they sent us the wrong part, it may not even be done today. They also said they knew at 10:30am that they had received the wrong part. And they neglected to tell me this when I called at 11:30, before I'd come up! Now it's 5pm and my car won't be done until some time Monday. I now have to make expensive arrangements to get my work done this weekend without a car. And to get to work on Monday. I have never had such a terrible experience with an auto garage. I will never be taking my car here again, nor could I ever recommend their service to anyone else in good conscience. Did I mention in this review that they had never called me once throughout this entire ordeal to let me know about the status of the work? They have still never once picked up the phone and called me. Update: It's Monday, and somehow a story I thought couldn't get worse did. So 10am I get a text saying the car is done, power steering system is in. My father picks it up and takes it for a test drive. It is v*I*b*r*a*t*i*n*g worse than rumble strips. They had broken the motor mounts during the installation of the power steering and just decided not to say anything. There is absolutely no way they didn't notice. My father brings it back and asks them to fix it. This is now the fourth time we have returned the car because of their incompetence. They fix one mount out of four, making the problem ~10% better. Now I have to take the car elsewhere to spend another ~$100 to have them replaced. And they unplugged the battery at some point, resetting the radio and I cant find the code to reset it. :/

I'm not usually the type to go through the trouble of writing an online review, but since the only…read moreother one about Hill-San that I've seen on Yelp (they seem to get more on their Facebook page) differs so greatly from what I've heard, I thought I'd voice another opinion. Anyway, my girlfriend's had some pretty bad experience car-wise over the years, often because she knows practically nothing about them--and people have taken advantage of that. So you could imagine her relief at finally lucking upon an honest group. She'd heard of Jason and Kerri-Lynn's son Nigel through a friend of a friend (both being from the New Tec area). When she first bought her old Nissan, he certified it, and when she experienced problems with it later, he even met her where she was to check it out and offer a recommendation. He told her that it could be one of two things, the first being fairly cheap, and the second potentially costing more than the worth of the car, and offered to take it in just to make sure (promising only to fix it if it was cheap and in her best interest). Since she absolutely needed a car, as she was then working two jobs to pay for school, he even lent her his own while hers was in getting fixed. He did the cam sensors, and tuned-up the brakes, updating her and getting the ok along the way. He even fixed a couple of blinkers for free. What I'm trying to say is from what she's told me, Hill-San went pretty above and beyond for her in terms of customer service. In an industry we're both generally pretty wary of to begin with, having not only someone you can trust, but with a personal touch, means we'll definitely be coming back.